About us
Business highlights
29 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
4.236 Reviews
Showing 1-25 of 36 reviews
Lisa C.
06/2021
fencing
+ -1 moreWe are having issues with the permit. I am getting passed from permits and contracts within Fence Authority, neither of which have the authority to assist me. No one in management will step up to help me get this matter resolved. It is a paper issue on their part. This has become very difficult and they have not been easy to work with. I need to speak to a decision maker with authority and am unable to get their attention to speak to them.
Description of Work: fence installed on property line
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$12,000
Jane B.
09/2019
fencing
+ -1 moreVery professional, reasonably priced and fair. Would recommend.
Description of Work: Fence installed
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Robert D.
04/2018
fencing
+ -1 moreNot very happy with the fence that was installed. It's bad when after only 6 months my fence started to lean along with just about every post being loose including the ones near the gates that were supposed to be concreted down and weren't. my gates were uneven as well as the fence itself it doesnt seem your quality of workmanship is what you state in your adds and on your website. and all i was told its in the warrenty time period so we will fix it. well that's all great if it was done right in the first place but it never was I didn't have the pros you say you have and I expected more than what I was given which was nothing a big 0 for my trouble not even a small gesture to say you are sorry for the inconvenience of me having to take time off a second time because the fence wasn't done right the first time. I feel in return they should of offered me something possibly back of my cost of the fence. I asked that the owner please contact me but nothing no call. Feel like I was taken advantage of. And since the second time they came to fix what was wrong they created a new problem where my gate that didn't seem to have a problem now does it leans with the wind and leaves a space between the two doors so my dogs can get out because the latch holder in the ground was left not buried properly.
Description of Work: I had a New fence installed
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,500
Denise M.
06/2017
fencing
+ -1 moreThey came to our house. The price was too high. The guy seemed to be professional. He showed me some wonderful examples so I think he knew what he was doing. He also said he knew their price was going to come in high.
Description of Work: I got an estimate from them.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
James P.
06/2017
fencing
+ -1 moreProject went as expected. No issues or problems noted.
Description of Work: Fence installation
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Michael M.
02/2017
fencing
+ -1 moreAwesome. The sales rep who came was very helpful, informative, and gave us excellent advice on the choice of materials, the style of fence, and what would be acceptable in our neighborhood association and the township. He advised me to get a permit right away (and had a costly service to do it themselves; I did it myself, it was easy), which I thought was unnecessary but I was wrong - so kudos for him! The scheduling people were very pleasant, prompt, and persistent - all good - and the folks that installed it were professional, prompt, clean and skilled. The fence looks great. We couldn't ask for more, except maybe a cheaper price - but for cheap, you get cheap.
Description of Work: This is the second time we have used Fence Authority. The first time they replaced an old broken and poorly designed wooden gate across our driveway with a new aluminum one, and it has worn well over 3 years. This time we had them replace the entire back privacy fence and side picket fence, with a side gate, in our backyard - all with pretty standard wooden fencing.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,800
Anne N.
12/2016
fencing
+ -1 moreThis is going to sound like a commercial so I apologize. I am extremely pleased with the work Fence Authority did. From sales to scheduling and installation the process went smoothly. They called to confirm some fuzzy details on the work order to make sure the fence was what I wanted. I was kept up to date by email for installation. The installers were prompt, knowledgeable and professional. This was done while my crazy neighbor was outside protesting my fence. The fence quality seems very good. I could smell the cedar when the truck pulled in. The installation was even quicker than I expected. So- yes, I would recommend Fence Authority. They are not inexpensive but they are in-line with competitors. The sales person really helped me understand my options and kept my budget in mind. For a product like this, you get what you pay for- I have no regrets.
Description of Work: I had a cedar privacy fence installed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Cynthia H.
08/2016
fencing
+ -1 moreExcellent from start to finish. Wonderful job mapping the fence and final install. Also used their permit service which I appreciated.
Description of Work: Installed aluminum fence.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$12,000
william M.
07/2016
fencing
+ -1 moreSent a message requesting a quote on July 8th and as of July 19th no response.
Description of Work: Sent a message requesting a quote on July 8th and as of July 19th no response.
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
Megan O.
05/2015
fencing
+ -1 moreThey were very reliable and very prompt. My dogs were escaping through our fence and I’m actually calling them out to give me counsel to help me figure out how to keep my dogs from going out. They’re very nice. They’re not the kind of people looking for upsells. They really jump out there to meet your needs and do their job.
Description of Work: They installed our fence.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$700
William K.
12/2014
fencing
+ -1 moreIt apparently took awhile to get the manufacturer to honor the warranty, but the Fence Authority did all the negotiating and in the end everything was replaced even better than new. Can't say enough about the professionalism, workmanship and efficiency of this company.
Description of Work: Replaced a faded vinyl fence under manufacturer's warranty.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Michael S.
10/2014
fencing
+ -1 moreMet with salesman named Ed who was very knowledgeable of the product we chose and took us thru the process. Installation team led by Kris was awesome! We were so impressed by Kris and his team that we added a second job. They did both jobs above and beyond our expectations. The Fence Authority is lucky to have such devoted workers. Would definitely use these guys again.
Description of Work: Installed fence around rear of house including 1 double gate and 3 single gates.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$16,000
Urs W.
10/2014
fencing
+ -1 moreThe Fence Authority met with us and provided a quote to replace approx. 225' of old fencing. The quote was for 4' and 6' cedar wood stockade/picket fencing (front of yard is at 4' picket and transitions to 6' stockade in the back. We were told that only 3 original posts need to be replaced. Upon receiving the quote ($7k) we had asked for a requote in spruce wood. Based on the below two responses, we decided not to move forward with them: 1) they do not offer what we wanted (4' spruce picket; only comes in cedar) 2) the estimator stated that the cost difference between spruce and cedar is minimal, and he decided not to provide the requote. It should be left to the consumer to decide if they feel the overall cost of spruce vs cedar is minimal or a significant difference. We know from speaking with other companies that there is a significant difference between these two types of wood.
Description of Work: Quote request to replace approx. 225' of old fencing.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism |
Response from THE FENCE AUTHORITY
Victoria S.
03/2014
fencing, landscaping
+ 0 moreThe crew that installed the fence were nice but lacked professionalism. He first complained about the small section of brush that needed to be cleared, it wasn't on the paper work. We talked to the salesman about it and he said it was no big deal and no charge. Well the installer said their would be (we weren't charged). The section of fence on the wall, that the sales proposed a nice option for, the installer knew nothing about it and was total confused by what he was suppose to do. The installer complained about salesman not knowing things and promising things to customers that can't be done. Outside of all of that they needed to fix the double gate, as it wasn't even and after a few days the mess was sagging in places and they needed to re- stapled. They did complete the work but it took several phone calls and multiple conversations. Lesson Make sure you get it all written on the contract in complete detail with a diagram.
Description of Work: We had a post and rail fence with green wire mess installed at our home for our dog. The salesman was great, he came out twice since the first time he came there was too much snow on the ground to measure accurately. We have an unusual property and it has several retaining walls, so the salesman proposed several options to work the fence with the walls so it kept the dog in the yard. We schedule the work. The fences is great, but getting it was not worth the aggravation of dealing with the install crew and scheduling department.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$7,000
Ronald H.
01/2014
fencing
+ -1 moreThey did a great job. Everything was good. The only thing was that the price was a little higher than I anticipated. But they did a fantastic job. They were prompt. They came out and the crew was very good, very nice, very polite and very professional. They cleaned up and I had no complaints.
Description of Work: I have used The Fence Authority to put a fence up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$14,000
Steve S.
10/2013
fencing
+ -1 moreQuality work with quality materials at a reasonable price is what I got.
Description of Work: The provider assessed my requirements, gave me a choice of materials and styles, told me what it was going to cost and when they would perform the service. They did the work on time and for the quoted price. I am completely happy with their work and would not hesitate to recommend them or use them again. I thought what they charged to remove my old fence, put up new posts and fencing was quite reasonable.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Kathryn S.
10/2013
fencing
+ -1 moreThey met my deadlines and came and removed old rotten fence and put in new one.
Description of Work: Completed removing and rebuiilding a new pool fence with excellent timeliness and quality.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
ERNEST H.
10/2013
fencing
+ -1 moreI called them several times to inform them of my disappointed and when some one finally returned my call, I was told "this is normal" The fence itself is actually beautiful and I am 110% satisfied with the fence; however, the GATE DOOR to the fence that they installed was and still today remains my dissatisfaction and with major disappointed. The GATE DOOR to the fence: 1. IS A TOTAL DIFFERENT TYPE OF MATERIAL 2. IS A TOTAL DIFFERENT COLOR; it looks so much older than the fence itself. If you decide to go with this company to install your fence, ask the representation if your final product will be the exact same material as well as the same color !!!! Unfortunately, I did NOT know to ask this before hand, but after the installation, I called them several times and I was finally told that the fence and the gate were suppose to be this way and ultimately, the fence would turn the same color as the gate door. My fence looks beautiful, but my gate door looks horrific !!!!
Description of Work: Built a fence and GATE DOOR around my entire back yard for our two dogs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
Maureen C.
10/2013
fencing
+ -1 moreProfessional from beginning to end. The person who came out to give an estimate was on time and knowledgeable. Once we made a decision, we were give a date and the work began on schedule. It took only two days which was important to us with two dogs in the backyard. The crew was punctual and polite. The crew cleaned up every day. When we inspected the fence after work was completed we found several boards that were cracked due to a defect in the cedar. Not a problem. The company sent someone out the same day and replaced the boards. We highly recommend this company. We will definitely use them again for any future needs in regards to fencing.
Description of Work: Replace existing fence with new fence.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,000
HARRIET C.
07/2013
fencing
+ -1 morePerson who answers the phone was nasty and sarcastic on several occasions. Did not show up when scheduled. Only after the fact did they call to say supplies delayed. Evasive and obnoxious about giving any information about when supplies would arrive. When I asked to speak to the head of the office, I was instead turned over to the scheduler, Sharon, who was especially unhelpful and unpleasant. Same was true for Mike, whatever role he has there. No follow up. Work delayed many weeks. When they finally showed up to install the new fence, turns out the estimator had measured wrong and none of the new pieces were the right size. Installers had to wait hours til new supplies could be brought from West Chester. Once they were able to install the substitute pieces, they installed several sections wrong (fixed when brought to their attention). Finally, they left some of the fence spokes rough and uneven. All in all, this has been a horrible experience. I would strongly recommend you not use the Fence Authority, aka, The Fence Guys. They are incompetent and have no clue as to proper customer service.
Description of Work: Remove old fence, install a new one.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,200
Response from THE FENCE AUTHORITY
Eileen B.
01/2013
fencing
+ -1 moreThe people who did the work were excellent; the actual workers saved me money and did a good job. The person who came out to do the estimate wanted to do this totally ridiculous jig-jog-around thing that totally made no sense. We called their office and left a message for him to call us back and he did not. I called again and he was sitting in the office of the person I called and would not pick up the phone. I was not happy about that. If I ever do fence work again we will not use this particular estimator and they have done fence work for us before. Their price was in the ballpark with everybody else and the quality of the fence was fine.
Description of Work: I used The Fence Authority to put in a new fence that was damaged by a fallen tree.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| punctuality |
Yes, I recommend this pro
$1,600
Anthony M.
12/2012
fencing
+ -1 moreCame out for quote, ontime, everything was smooth. Went with another company because it was a little cheaper.
Description of Work: received a quote for a privacy fence around our property
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$7,000
Marlene G.
09/2012
fencing
+ -1 moreHorrible (see above )do not expect the job to be done as promised or for them to address any issues you have concerning it. Their company motto should be whatever just get the money...
Description of Work: I hired this fence company to replace a existing fence on my new home that was not dog proof. When the salesman sold me the fence and installation he assured me that if I bought the upgraded fence steel reinforced and made to be installed on uneven landscapes that it would be installed flush with the ground and it would not be a problem as he walked and measured the property. The 4 days of installation were a nightmare! I had to constantly keep going outside and addressing the fact that the fence was not even with the ground. In one area it was high enough off the ground that I could easily fit under it. I had many conversations with their office during this time it got to the point where I asked the manager to come out and look at the fence and tell me if this is a job he wants to represent his company's work. He refused to do so, on more then one occasion. This was not a good experience. Finally the installer addressed the issues that I knew of at the time making a sweep to cover the huge gap under the gate. The next day I was outback with my dogs when the two of them literally ran under the fence no digging was required... One of my dogs got bit by a neighbors dog who my Dog then pinned to the ground. I have since received $400.00 vet bill for the neighbor's dog and a visit from the local police, who lectured me on being a responsible owner. I know a great way to make a first impression as a new neighbor. Since the incident I been promised by the company that they would repair the fence but they still haven't showed up. This company does not stand behind their work and as their installer told me they said do whatever just get her payment. In this economy I would say spend your hard earned money on a company that stands behind the work they do..and this one does not!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$10,000
Response from THE FENCE AUTHORITY
alexander M.
06/2012
fencing
+ -1 moreI purchased a fence from the Fence Authority and was very pleased with the whole experience. I worked with Lynn, developing a bill of materials. She was personable and professional and made the process a breeze. The materials were delivered on time and placed in a convenient location. I installed the fence with family assistance and it came out looking fantastic. One section had slight damage in corner and they replaced it, no questions asked. Everyone in the neighborhood comments on how great it looks. I would do business with them again without hesitation.
Description of Work: purchased building materials and delivery.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
Dennis B.
03/2011
fencing
+ -1 moreThe workers were pretty good and very professional. I'm very happy with the work that they did. There was a problem due to the weather, but not with the installation. The ground froze up and I couldn't close one of the posts. That's normal because of the time of the year that it happened. They quickly came out and fixed it for us. There was no problem. I checked a couple of other companies and they had the lowest price. I would recommend them.
Description of Work: I used The Fence Authority to put up about 20-feet of fence.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
- 1(current)
- 2
Contact information
100 COLONIAL WAY, West Chester, PA 19382
fenceauthority.netService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
8:00 AM - 1:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fencing,
Landscaping,
Decks and Porches
FAQ
THE FENCE AUTHORITY is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: 8:00 AM - 1:00 PM
THE FENCE AUTHORITY accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, THE FENCE AUTHORITY offers free project estimates.
Yes, THE FENCE AUTHORITY offers eco-friendly accreditations.
No, THE FENCE AUTHORITY does not offer a senior discount.
No, THE FENCE AUTHORITY does not offer emergency services.
No, THE FENCE AUTHORITY does not offer warranties.
THE FENCE AUTHORITY offers the following services: PVC FENCE, ALUMINUM FENCE, PRIVACY FENCE, WOOD FENCE, ARBORS, RESIDENTIAL FENCE, WHOLESALE FENCE, DIY FENCE, FENCE INSTALLATION, CUSTOM DECK INSTALLATION, WOOD POST CAPS & ESTATE GATES.
Contact information
100 COLONIAL WAY, West Chester, PA 19382
fenceauthority.netService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
8:00 AM - 1:00 PM