Oneill's Gas Fireplace Repair

My gas fireplace was not staying lit for long periods of time, so I called Joe. I found him condescending on the phone, so I told him I would let him know if we decided to hire him. After a week, I could not get ahold of any other contractors, so I decided to ask him for his help. He said the total charge would between $150-$185. Upon arrival, he was not wearing a mask. I asked him to put one on, and he said that he minded. He wore it around his chin or under his nose the entire time. His personality was abrasive, but I tried to be personable asking about his industry. After about 30 minutes in which he replaced the light switch and cleaned under the unit, he said the charge would be $210. I asked why it was no longer between $150 and $185, and he said parts. The only part he replaced was a simple light switch, which costs at most a dollar. I asked why a simple switch costs an extra $25 minimum. His response, "Write the check for $185 and never call me again." I asked again for an explanation, and he refused saying he, "needed to get the **** out of here."

Joe was extremely knowledgeable and was able to repair the fireplace within 1/2 hour. He also provided additional tips on care and maintenance. His rate was fair and he was able to schedule my repair within 24 hours of my call

Called Joe and he arrived on-time. Diagnosed and fixed the issues with my gas fireplace. He was quick and efficient. Nice guy and would definitely call him again. He was very reasonable with his rate as well.

Excellent. Arrived on time and cleaned and relit pilot. Fireplace looks brand new. Knowledgeable and polite. Would definitely call again.

Was right on time and done in about an hour

I've never paid anybody else to do it; I guess it [his price] was fair. He fixed it, it was fine, I'd give him an A for that too. He came on time.

unknown

We found Mr. O'Neill on Angie's list. Unlike some other providers of these services, he was very prompt in returning calls and scheduled a service appointment for the day following my initial call. He came out promptly as scheduled and did an excellent job of clearing air from our gas line and preparing the fireplace for the upcoming season. I will certainly recommend him to friends.

unknown

After trying several other vendors who did not return my calls I expanded the search and found Mr Oneill. Called on Wednesday agreed an appointment time for Friday. Turned up on time and got straight to work to clean and service the unit. We did not discuss the price ahead of the service but given the professional and prompt service was fair.

I contacted several companies to service a Heat N Glo unit we have that has odor and in probable need of repair/service. One company was honest and said they do not service the brand I have so I specifically asked each company if this would be an issue. Mr. Oneil had told me on phone it would not be a problem and he can certainly work on them. I scheduled an appointment which I was happy it was the following day, although the conversation to schedule was very unclear on a time. When he showed up, Mr. Oneil immediately started taking apart the unit and said there are broken parts that he cannot fix (after dropping a few heavy parts on the floor). He said I would need to call a Heat N Glo dealer/repair company. He spent 15 minutes at my house, tore apart the fireplace, couldn't put it back correctly (left it apart even) and I thought it was over... Then he said it will be 85$... and quot;Diagnostic feeand quot; for telling me there are 2 parts that need fixing and the model number of my unit, which I can easily see myself. He claimed any dealer would be able to order the parts and not charge me their 85$ diagnostic fee... Wrong. I called 5 places, not one is able or willing to take his/someone elses word for it. I could end up with approximate 1,300$ charges for parts which must be paid up front is the closest I got. All would have waived the 85$ fee if they initially came out instead of mr. Oneil. Now the back up for someone to come out and start the process is an additional 3 weeks from when I originally was calling a few days ago (prior to, unfortunately, deciding to use Oneil). All of this could have been avoided if mr.oneil was honest about his abilities and service. My point is this: I specifically asked mr. oneil about being able to working this unit and was lied to, he was unable to do the work he claimed he could do, then he still expected and took my check... An honest worker would have done the right thing. I would highly recommend people use another service provider that can be more trusted.

We waited for 3 hours on a Saturday... No show.

I called Joe yesterday. I was surprised that he picked up the phone right away.....Nice!!! He said he would be available in a few days, but he called today--said he had an opening in the late afternoon. He came, fixed the problem and I'm happy, happy happy. I might have given Joe a 'B' on the price, but since he responded within 24 hrs. all is good.

Overall it went very well. Repairman very well organizes; he was neat in his work and overall very efficient. He also came over on a Saturday as that was the most convenient for me.

The technician was on time. Had to run out and get a part that he could not have known he would need. Came right back, stayed late and got the job done right. Took the extra time to explain the bill, and helped us with the operation of the unit. We will definitetly use them again.

See above. Lack of professionalism and bad attitude.

Joe came next day and completed job well.