Merry Maids of West Chester

I wasn’t pleased with their service at all. There isn’t much to tell, I just wasn’t happy, or pleased. I wasted my money that they did not do the job they were supposed to do.

The supervisor did not do the cleaning, but she was the one that first came out. I was very unhappy with them and I would never get them again. One of the women spent most of her time on the telephone and they were kind of slap-dash. I like things done well and I don't like them. Their price was very expensive. I think the price was about $200 for two hours and then they did not want to stay the whole time. Their responsiveness was not so good. There was a total foul up and they got their, like, hours late. The whole thing was just totally mismanaged. They just wanted to do everything too fast. I would rather have had them do a lesser quantity of chores and do a little bit more deep cleaning. I think it was too superficial.

We are not happy with Merry Maids. After the first day the two girls that came in told their boss that my husband and I followed them around the house for three hours. I had stuff come up missing and when I called the man that runs it was rude and obnoxious. They did a bad job cleaning and I am very upset with them. I will never us them again.

the cleaning varies by individuals

Merry Maids provides horrible service and is not professional. There is constant turnover in staff.

I had thoroughly cleaned my house the week before. They arrived on time. There were 2 women and they said they would be there for 4 hours, which would be 8 man hours. My house is not a large home. I told them to focus on the kitchen, bathrooms and one small guest room. They had all been previously cleaned the weekend before. They stayed 2 1/2 hours upstairs cleaning the 2 bathrooms and small guest room. Then they started downstairs and told me 1/2 hour later that they were not going to be able to finish in the time allotted and wanted to know if I would pay for the rest. They said it would take 1/2 hour and cost $80. I said okay. They spent 8 hours without going into any of the other rooms. The price was outrageous and it wasn't a whole house cleaning. The quality was fine. What they did, they did well. I feel like we were completely ripped off.

The cleaners were generally on time and friendly. They did a good job with a few exceptions. I sent comments to the company contact to make sure he knew what improvements were needed on 3 occasions. On one occasion I asked them to come back because they had left the range top greasy. After they cleaned our house four times we received a letter informing us that since they were unable to meet our high standards, as attested to by our comments and their need to return once, they wouldn't be coming back. So, if you have high standards for housecleaning, find a different cleaner.