MacLaren Fabrication, Inc

Up until getting the finished product, I was happy with this provider. The sales person I dealt mostly with was very inexperienced, but he was pretty responsive and the people who came to measure and then do the installation were prompt, courteous, and very pleasant. At first glance, the countertop and sink were beautiful. I did not get the 4" backsplash I asked for and was not told in advance they did not have enough material to make it from the remnant, but I could live with that. I was very excited to have a beautiful bathroom. The next day, we went to install the faucet and found that we couldn't. They installed the sink so that the undermount lip went all the way to the very edge of the faucet holes. The faucet we bought needed to have fasteners hold the sink up from the underside and there was no clearance to put the fasteners in and turn them. I immediately called and was told by another sales person that the sink was not installed properly and that my sales person would call me back. Two days later I still had not received a return call, so I called back. My sales person told me that someone would call me promptly and they would come out and look at it and if they could not fix it they would make me a new countertop. A week later and nobody had called me back. By this point, I was fed up. The countertop had been installed over new designer wallpaper and between this and the lack of response I was getting, I didn't want them back in my house. My husband went and bought a grinder and started reshaping the fasteners so we could get them up into the area. What should have been a 10 minute faucet installation was now taking him over 8 hours of meticulous work over the course of a week. I called and was put on with the person who schedules the work, Bill. He first pretended to not know what was going on. At this point, I asked for my money back for the sink ($150), reimbursement for $50 for the grinder and I wanted them to also reimburse whatever I paid for their labor. I had no qualms with the Caesarstone countertop but I wasn't happy about paying them a dime beyond the material. Bill was argumentative and told me that I should be happy to have a beautiful countertop and that now I have a new tool I can use again in the future. He never once apologized. He told me that he was only going to reimburse me $200 for the sink and grinder and that "was more than fair...I was getting 25% off". I told him politely that I would take the $200 but I was not going to agree that it was a fair settlement. A week later, a check for $250 showed up, which was better, but I am still not entirely satisfied that I only paid for the cost of the remnant. Now, if I ever need to change the faucet, I have to go through this all over again and can't easily replace it. It looks nice but under the covers it's a nightmare. I really don't know where the mistake was made but I do know that there was no mistake on my part. When I visited the showroom, I had my cabinet plans (it was custom) so they had the original measurements from the start. When they came to measure, the cabinet was installed and I had the faucet. I asked several times if he wanted to see it and he declined until just before he left he took a quick a look. If the sink size was too big for the space, the sales person should have caught it. Or, the person who fabricated the countertop could have caught it. Or, the installers should have never attached the countertop to my vanity knowing the sink went all the way to the holes. There were failures all up and down the chain. Bill and his "you should be happy" attitude infuriated me the most. Terrible customer service.

From start to finish, very professional, including prepping the area and cleaning up. The job itself was very small, but not something we felt equipped to do on our own. I would definitely call MacLaren again if we invest in new countertops and/or cabinetry.

unknown

They did a good job. They did it one time. If I have a need for it, I would use them again.

I felt that their prices were reasonable. He was prompt, thorough and talented. He did the best job that he could do on 30 year old white Corain countertops to make them look as new as possible.

Service was good, we were happy with them. They were very professional, they had a good selection and were very responsive. They were on time. They were substantially cheaper than Sears.

They were very professional and prompt in getting back to me. Installation went without a hitch. A year after install, product still in good condition. I initially approached 3 corian fabricators and went with Maclaren based on price. We had another job this year and this time around, we went with another fabricator based on slightly better pricing. But Iwas very happy with the service and product Maclaren provided.

They deserve some recognition. It is delicious. They were great from start to finish. They were great from the first time we walked in to the last time we walked out. The price was excellent. We had quoted another company for a similar product and they wanted over $4,000. Maclaren was much more accommodating and cut us a deal because it had been sitting around the yard for a couple of years. The quality was excellent. We could actually see the guy thinking it out because they had to seam the two pieces of granite. They laid it out so the seam is pretty much invisible from the flow of the original strata of the granite. He wasn't happy at first so he took it apart and redid it. He used a razor and took pains with it like it was his own. He took personal ownership. We needed no follow up at all with them. They were right on time. They said they would be here at 8:30 and they were here at 8:29. They were very concerned about cleanliness. We want to get our carpet replaced but they were very concerned. They opened the windows because they were using solvents. We didn't even know they were here except for the new granite. They cleaned up and there were no drips. The workers and salespeople were very customer and business friendly. They were good all the way through and very professional. We definitely would like to use them again as a preferred vendor. They were very flexile and we would highly recommend them. They even told us whom their wholesalers were if we couldn't find a piece that we liked. It was a very good and delightful experience.

Our experience with Maclaren was a very happy one. Once we picked out the countertop, edge, and sink that we wanted, we were told to give them so many days notice before we wanted them to come and do our template for the countertop. We did, and they arrived as promised, made the template, and gave us an installation date, and arrived on time, installed our quartz countertop, gave us care instructions on how to care for the countertop, and left. They were wonderful to work with.

Excellent! The people here were professional and the work was done well - no problems at all. The countertops are beautiful!

WHEN WE WENT TO PICK OUT OUR GRANITE SLAB, THE MANAGER TOLD US WE COULD NOT GO OUT INTO THE GRANITE YARD BECAUSE IT WAS SATURDAY. WE HAD JUST DRIVEN THREE HOURS FROM NEW YORK AND HAD AN APPOINTMENT TO SPECIFICALLY DO THIS. HE GAVE US A HARD TIME EVEN AFTER WE EXPLAINED OUR SITUATION. IT WAS RAINING AND HE TOLD US TO GO OUT IN THE YARD TO LOOK BUT HE WOULD NOT COME BECAUSE HE DID NOT WANT TO GET WET.

THEY RETURNED MY CALLS AND WITH GOOD COURTOUSY. THEY DID THE COUNTERTOP IN ONE DAY.