About us
Business highlights
17 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.9283 Reviews
Filter reviews by category
Showing 201-225 of 283 reviewsJane M.
03/2012
drain cleaning, plumbing
 + 0 moreWhen my wife was using the garbage disposal Sunday evening, water was backing up into the sink. I called Golden Rule 7:15am Monday morning. Tim Lasco showed up at 10:45am! He spent close to 2 hours working this problem before the clog finally broke free. His last option was to cut the pipe at the elbow in the basement, which fortunately he didn't have to do. This is the second time I have used Golden Rule in the last year and as far as I am concerned, IF YOU LIVE IN THE CHESTER COUNTY AREA AND NEED PLUMBING WORK DONE CALL GOLDEN RULE ....... THESE GUYS ARE GREAT !!
Description of Work: Unclog kitchen drain pipe
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$210
Elizabeth D.
01/2012
plumbing
 + -1 moreI called a few more plumbers and finally got two awesome plumbers from Walter Kramer Plumbing.I told the main guy Jeff over the phone the whole job. They came over and gave me an estimate of $331.00. He said this is an easy job that everything was right there, not too far under the house he had to go about a foot under. These guys were awesome and did the job in 45 minutes, They went above and beyond and now my water main is in the house and so easy for me to turn on and off. I was so happy. He couldn't understand why any plumber would say it was a hard job and that the price I got from Tim Lasco at Golden Rule Plumbing was a ripoff. So my experience with Walter Kramer plumbing was great. The guys who did it, one was named Jeff and not sure about the other plumber. I told Jeff the price I got from Golden Rule Plumbing after he gave me his price. He laughed. So their name and number is Walter Kramer Plumbing in West Chester, Pennsyvania. The number is 610-696-4801. Call them if you live in the area and ask for Jeff. So the job is done and I am very satisfied but I would never use Golden Rule Plumbing ever and if you do like I said get a second opinion always. It was a very bad experience for me and especially since I am disabled and taking care of my mom. Elizabeth
Description of Work: Let me explain in short what happened. I am disabled and taking care of my mom too. I had several leaks at my house and got them fixed but I had to shut off my water main when leaving my home because I was worried I would get another leak. My water main is located underneath my house as it is a mobile home. I was sick and tired of crawling under the house to shut off the water main and get filthy. I needed a plumber to tie the water main into my house so I could shut it off in the house instead of crawling under the house. I emailed the contact Tim Lasco at Golden Rule Plumbing and the next day Christmas Eve I got a call from Mr. Lasco and I explained my situation and he said it would be a job they could do and he would call me the following Tuesday and at first I was impressed at the quick response time. Well no phone call so I figured they were just busy so I had to call them again later on in the week. Mr. Lasco apologized alot and made an appointment for that Saturday. So he comes over Saturday late and the whole time after looking underneath just sighing and complaining about the job. Mind you I had explained to him over the phone everything that needed to be done and told him it will be very muddy underneath my house. He just sighed so much it was like talking to a two year old. He said that the job would be very expensive around $500.00 to $600.00. I had already got estimates for $300.00. He said the job would be very hard. He didn't want to do the job obviously so he gave me the high estimate and said how hard the job would be. From the good marks I saw on Angie's list I wanted him to do the job. So after I said yes to the price he was still sighing. Then he said he would call me Monday to get the full estimate and set a date for the job. Tim Lasco never called me back. He was so unprofessional and acted like a big baby. Again I am disabled and caring for my elderly mother. I was so disgusted with him. It was one of the most pathetic experiences I ever had with a plumber. He didn't want to get dirty. All he had to do was say no to the job instead of leaving me hanging. I was excited to finally get the job done as it was really h****** me crawling underneath my house. Very unprofessional and acted like a big baby. Obviously he was only looking for cleaner and more expensive homes. I could understand if I never told him he had to crawl under the house but I explained to Mr. Lasco everything and explaining it would be muddy. Don't call them unless you have alot of money and Mr. Lasco won't have to get dirty. He is not honest and I would get a second opinion if you call him and he comes over. Call another plumber. He is very overpriced and unprofessional in my opinion. Big baby. GET A SECOND OPINION IF YOU DECIDE TO CALL THEM. Pathetic.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Response from Golden Rule Plumbing & Contracting, LLC
Robert W.
01/2012
plumbing, water heater repair
 + 0 moreWe signed up for Angie's List since it had been 18 years since we replaced an oil burning system to gas. We also had gotten rid of all our cast iron pipes. The contractor gave us an price of $850.00 for a 40 gallon gas hot water heater which we accepted and was installed that same week. ( it was leaking gradually ) Golden Rule was prompt and did the job quickly for us.
Description of Work: Replacement of an 18 year old Bradley White gas hot water heater.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$850
Bo O.
01/2012
plumbing
 + -1 moreEXCELLENT! Tim was very courteous and professional. He was making money in a very nice way. He taught us how to prevent the same problem occuring again. The best experience I have ever had with a service call!
Description of Work: Kitchen faucet got loose and Time fixed it easily.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$85
robin S.
01/2012
plumbing, water heater repair
 + 0 moreIt went really well. They were very responsive and seemed to really care what was going on. They were very flexible in their scheduling. They were also very neat and clean and respectful of my house. (took his shoes off at the door-wow). He did not try to sell me a water heater but talked to me about the signs that may indicate I need one in the future. Very personable and professional. Golden Rule will be my first call in the future.
Description of Work: Golden rule plumbing came to my house to fix the drain in one of our bathtubs and to assess the health of our hot water heater. He fixed my tub and tested my water heater. He provided a reasonable estimate for replacement of my water heater should I need it in the future.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$125
CYNTHIA S.
12/2011
water softeners, wells
 + 0 moreWe called for estimates, and Golden Rule promply responded with a return call. We set up a date for an on-site free estimate, and the owner, Tim, was on time for that. He inspected the system and confirmed that we needed a new well pressure tank. He also inspected our water softener/neutralizer system. While he was not familiar with our particular set up he said he would contact the manufacturer and get some answers. Tim returned a few days later with a listing of items he wanted to check out after speaking with the manufacturer. He was able to service the system and put it back in working order. we had a previous estimate for this work, and that plumber wanted to replace the entire system at a cost of approximately $1,800. Tim's service cost was $175, so we saved big time.
Description of Work: Two service were performed. A replacement well tank was installed, and a wter softener/neutralizer was serviced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,000
GREGG M.
12/2011
plumbing, wells
 + 0 moreHe is an excellent plumber. Their communication was excellent, and their price was very fair and reasonable. The workers who showed up were punctual and terrific. Everything is holding up well.
Description of Work: I used Golden Rule Plumbing o October 19th. They installed a backup sump pump system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$425
John S.
11/2011
plumbing, water heater repair
 + 0 moreGolden Rule Plumbing was very helpful, professional, and cooperative with timing of the service call. Their initial price was somewhat higher than other estimates, but we agreed on a price that was close to the lowest estimate we had received after their Angie's List discount was factored in. The job was completed promptly and there was no cleanup needed after they left. I can recommend them highly.
Description of Work: Replaced our power vent hot water heater (more expensive than other models).
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,275
Richard B.
10/2011
gas leak repair
 + -1 moreThey were absolutely fantastic and rate them an A +. They are great and outstanding all the way through. They have come twice so far and I paid $150 for the service. I give them an A all the way through. I will use them again and they are young guys. They knew what they were doing and were very professional.
Description of Work: I used the services of Golden Rule Plumbing to put in a new gasket seal in the toilet as it was leaking, yesterday.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
Richard B.
10/2011
plumbing
 + -1 moreThey were absolutely fantastic and rate them an A +. They are great and outstanding all the way through. They have come twice so far and I paid $140 for the service. I give them an A all the way through. I will use them again and they are young guys. They knew what they were doing and were very professional.
Description of Work: I used the services of Golden Rule Plumbing to replace a valve in the inflow system, last week.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$140
schuyler W.
10/2011
drain cleaning, plumbing
 + 0 moreResponded to my voicemail within minutes (has a blackberry and is totally connected), set up non-critical appointment for 2 days later, arrived on time, quick review of work to be performed (toilet tank mechanism replacement, sink drain pipe replacement, snaking slow drain, fixing plug mechanism, etc), kept me informed along the way, works quickly and quietly, came up with some smart thinking and innovative solutions, all in all a dollar well spent.
Description of Work: toilet tank mechanism replacement, sink drain pipe replacement (corrosion), snaking slow drain, fixing plug mechanism
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
Connie S.
09/2011
plumbing, water heater repair
 + 0 moreCalled for service in the morning and was given an appointment time in early afternoon . Tim is extremely knowledgeable, thorough, prompt, considerate of my home, and discussed every option for repair or replacement. Cannot say enough good about this experience. Will absolutely use this company again as well as recommend to anyone.
Description of Work: Determined where the actual leak originated, and did damage assessment. Plumbing leaks were fixed, information was also given to me regarding water heater replacement.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Frank N.
09/2011
plumbing, wells
 + 0 moreBasement pump was overflowing and we thought we had to replace it. Had multiple estimates ranged in price and effort; most contractors suggested a pump replacement with requisite demolition/reconstruction of our cabinets. Golden Rule came out and identified the true issue which was in fact electrical and very simple to fix. They got the work and I would use them again no question.
Description of Work: replaced the electrical socket for a basement pump float device
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Kipp F S.
09/2011
plumbing
 + -1 moreI selected a different plumber and requested a quote over the phone after giving a detailed description of the necessary repairs. The quote seemed high, so I went to a nearby 'big box' store to price the parts. The part quotes I had received were more than 2x the retail price. While discussing the parts and project with the 'big box' store customer service person, I let slip the total amount of the quote. The customer service person appeared a bit shocked, and agreed that the quote seemed high. He recommended that I contact Golden Rule for a competing bid, even though I had bought nothing at the store. This was on Saturday. I phoned Saturday afternoon, described the job, had a quote on the spot, which was about half of the quote of the previous plumber. I told owner Tim of Golden Rule the job was not urgent He suggested Monday morning at about 8:30, which I said was fine. Two very nice young men showed up promptly and set about dividing the tasks between them. I noted the parts they used, and they were all of good quality based on my shopping over the weekend. Their work was very good, they explained the reason they treated each task as they did. They gave me suggestions for maintenance where appropriate. They were finished by 10:00 am, and charged 25% less than their own quote because they encountered no difficulties and were able to finish quickly. As the customer, I enjoyed the cost benefit of the lesser time they required to do the job. Golden Rule is apparantly an installer for the 'big box' store I happened to visit. The young men who did the work were skilled, and had a pleasant customer service manner. They were knowledgeable, and well supplied with parts of appropriate quality and appropriate to my job. I was very pleased with every aspect of their work.
Description of Work: I had accumulated four projects which needed attention: 1 Replace the house water pressure regulator. 2 Replace the shut off valves under the kitchen sink. 3 Replace the shut off valve for the master toilet and replace the line. 4 Replace a split section of pipe to an outside hose faucet, and the faucet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
wendy M.
09/2011
plumbing, water heater repair
 + 0 moreI called and left a message for Golden Rule Plumbing and my phone call was returned in 15 minutes. I spoke to the owner and explained that I was helping my mother in law. He was knowledgable about her neighborbood and what was needed to complete the job. He quoted a price and scheduled a time to completed the job the next day. The contractor was punctional, professional and completed the service at the same price quoted. They were competitivly priced and I would use this company again in the future.
Description of Work: My mother in law is 85 yrs old and she needed help getting her water heater replaced. She was on a budget and we needed to find a quality plumber for the money that she could spend. I contacted 4 plumbers and inquired about pricing and when the work could be completed. We needed a replacement water heater and removal of the old. Water heater was natural gas.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$950
Tony P.
09/2011
plumbing
 + -1 moreThey came in and installed it the next day. Professional, prompt and reasonably priced....what more could you ask for?
Description of Work: Recently moved in to a 9 year old home and we were having problems with hot water. Golden rule plumbing came out immediately and fixed the problem temporarily, but suggested a new water heater which we did agree to and gave us a quote.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$925
Mary B.
06/2011
plumbing
 + -1 moreI saw a leak in one of my rentals. I called him and even though he was busy, he came right over and fixed it in 2 hours. They also clean up amazingly, you would never know they were there. Everything works like a charm, he did a great job. I use him for my properties and have used him many times, and he is very consitant. Very good and responsive. I heard they do bathroom remodels and I imagine it would go so smoothly with them. I had a nightmare remodel, and they would have been great to work with.
Description of Work: He replaced a sink and some piping in my bathroom.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$170
Patricia L.
06/2011
plumbing
 + -1 moreThe work was completed neatly and sinks, tub and shower are working like new. Mr. Lasko was informative, professional and polite. He was a pleasure to do business with and I highly recommend Golden Rule Plumbing.
Description of Work: Mr. Lasko repaired two leaking faucets, replaced a seal in the pipe under my sink, relaced a shower knob and bathtub drain seal.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
JENNIFER H.
01/2011
plumbing, water heater repair
 + 0 moreTim was very responsive and called me right back. He was at my house within a day, if not the same day (can't remember). His quote was 50% less than the quote from a competitor for all services, and even gave me suggestions to save money on the faucet before hiring him to do the repair. The next morning, he and his partner were at our house. The hot water installation was done efficiently, and despite the snow and slush outside, they kept my floors clean. I would recommend them to anyone.
Description of Work: Installed a new water heater, evaluated a leaky faucet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
Thomas M.
12/2010
plumbing
 + -1 moreLaundry sink had been draining slow and the metal trap developed a corrosion leak. I had emailed a picture of the problem so they would know exactly what to expect. There were also several other items that I wanted him to look at and provide an estimate. Fixing the drain however was a top priority and Tim Lasco gave a phone estimate of $120. My wife was home during the initial visit but I called in and spoke with the plumber as he looked over the job list. In the end he just cut out the old trap and replaced with PVC plastic Upon completion the plumber commented to my wife that we had a really slow drain and left it that way. I was rather unhappy that he didn't fix the underlying slow drain problem and only replaced the obvious. I think it should have been addressed before calling the job complete. I was charged $140 for the job and the basic invoice rate stated $125 for the first hour and $100 per hour each additional. At that price one expects more than the typical handyman fix. Had it not been for Angie's List first time discount coupon of $25 I would have been even more disappointed.
Description of Work: Laundry sink trap replaced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$140
Response from Golden Rule Plumbing & Contracting, LLC
Gregory M.
12/2010
plumbing
 + -1 moreCalled right back, gave estimate and installed within 3 days. Very good job. I would hire them again in a second.
Description of Work: Installed a new garbage disposal.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Mary B.
12/2010
plumbing
 + -1 moreEverything was great. When he started to install a bathtub faucet, he realized that it wasn't a good fit and let me know that he would have to custom order it. He assured me that the part wouldn't cost more than what could be found at a local hardware store, and he was right. I appreciate that he took the time to order the right part instead of just slapping on one that didn't fit properly without letting me know.
Description of Work: We hired him to do work on the bathroom of a rental property.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$450
Mary B.
12/2010
plumbing
 + -1 moreEverything went well. They came out right away and had the shower head repaired within an hour.
Description of Work: They repaired a shower head that another service provider had installed incorrectly.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$290
David K.
11/2010
plumbing, wells
 + 0 moreWent great from beginning to end. I found them on Angie's List and sent them an email asking for an estimate. Tim called back within minutes, and we scheduled a time for him to come out for an estimate. He and his team were punctual, price-conscious, and honest. I would definitely use them again, and next time, I won't waste my time bidding out to multiple plumbers. The solution that Tim came up with saved about $1000 on labor vs. the other plumbers I talked with. I highly recommend Golden Rule Plumbing!
Description of Work: Installation of a water-powerd backup sump pump in the basement. They installed the backup pump and re-graded the existing sump pump's discharge pipe.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Pat M.
09/2010
plumbing
 + -1 moreExcellent. These guys are very professional, courteous and experienced plumbers. There the best I've encountered since I lived at my current residence.
Description of Work: Installed all bathroom fixtures as well as the vanity, sink and granite top. The rough in plumbing had bee previously done by another plumber.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
Contact information
1331 Pottstown Pike, West Chester, PA 19380
http://www.goldenruleph.netService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
Licensed*
Trade License Number
PA028840
Trade License Locale
PA
Trade License Authority
Pennsylvania Office of Attorney General - Bureau of Consumer Protection
Trade License Expiration
07/01/2023
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Water Filtration and Softening,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines
FAQ
Golden Rule Plumbing & Contracting, LLC is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Golden Rule Plumbing & Contracting, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Golden Rule Plumbing & Contracting, LLC offers free project estimates.
Yes, Golden Rule Plumbing & Contracting, LLC offers eco-friendly accreditations.
No, Golden Rule Plumbing & Contracting, LLC does not offer a senior discount.
Yes, Golden Rule Plumbing & Contracting, LLC offers emergency services.
Yes, Golden Rule Plumbing & Contracting, LLC offers warranties.
Golden Rule Plumbing & Contracting, LLC offers the following services: All aspects of residential plumbing and bathroom remodeling. Drain cleaning and installation. Main water line installation and repair. Water heater repair and installation. Well pump system repair and installation.
Boiler installation and service.
Contact information
1331 Pottstown Pike, West Chester, PA 19380
http://www.goldenruleph.netService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed