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Reviews
3.647 Reviews
Showing 1-25 of 47 reviews
Walter C.
12/2023
heating oil companies
+ -1 moreMonica was very helpful and. a credit to DDM
Description of Work: Price protection plan
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Yes, I recommend this pro
$198
Wendy G.
12/2022
heating & air conditioning/hvac
+ -1 moreWe have had no heat for two days. We have a service contract and it's paid timely. We can't even get a return call for emergency service. I would NOT recommend this company.
Description of Work: Our heater is inoperable.
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neal H.
02/2022
heating oil companies
+ -1 moreFantastic and superior service from Sandy who assisted the renewal of my annual contract. Ling time customer over 35 + years.
Description of Work: oil delivery contract renewal
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Yes, I recommend this pro
Dawn G.
05/2020
We have been customers for many years. We have fuel delivered service contract. But for the last 5 months we have had numerous people come out for our heater. At first not heating the downstairs. Now it won’t stop heating the house. Even with the thermostat off. No one know what the last guy did and now because of Covid 19 I can not get anyone out again until Monday. Me wasting my money heating a home that does not need to be heated is not an emergency. Do not use this company search for another!!!
Description of Work: Heater not heating and now won’t stop.
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Melanie T.
01/2018
heating oil companies
+ -1 moreThey charged us almost double the market rate after our contract ended ($4.40/gallon!). This has never happened with any other company I used. When I called about renewing a contract (not that I would) their rate was still at least a dollar more per gallon that other companies. Do not use!
Description of Work: Heating oil delivery
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Response from DDM Energy
Robert M.
03/2017
heating oil companies
+ -1 moreThey keep us filled with oil. They have a set of policies which governs the rate for their services. It's standard in the industry. In other words they show up to your door to do service and so many dollars to walk into your house. Then there's the cost to do the service. If the service is a repair to get something operationally working again. It might be minimum charge of $100. If that service only take 90 seconds they would still charge you $90. I've been a customer since 1976. I had a wire that had come lose on our heat pump, and they attempted to charge me $250 to do 90 seconds of work, to reattach a wire. That was the first time I ever wrote back to a company about gauging a customer. Then they explained their standard services and rates and all that. I said that I understand that, but they still gauged a customer. Then they came back and adjusted the bill. To me it was not a competitive policy. I think they had a strong profit motivation, so from a service standpoint is an "A". They never spilled oil on the decks or pipes. The people that deliver the oil is excellent and the people who do the service work is anywhere from A-C depending on who you get. I can't give them an overall grade of "A" if their profit and policy motivation does not taken into account the lack of effort that they do.
Description of Work: They deliver our oil. We had 34 gallons delivered.
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Yes, I recommend this pro
David W.
02/2017
heating oil companies
+ -1 moreThey tried to talk me into auto filling. I wanted to pay for what I got. They signed me up for autodelivery anyway. They kept showing up whenever they felt like, it was not consistent. They did not leave a bill so I had no idea this was going on. Now they want all of their money and they keep delivering oil. Why would you deliver to someone who isn't paying their bill? I finally got a hold of someone at HOP energy who would not help me. They just went on about a contract and said I could change my delivery frequency. I told him change it to never and now they want to charge me to get out of my contract. It's not even a good deal. Please read the other reviews and get an oil company that does not work for HOP energy.
Description of Work: Needed Heating Oil for my New Rental.
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Veda M.
02/2017
heating oil companies, heating & air conditioning/hvac
+ 0 moreHe told me what he diagnosed would take care of the problem but it did not. If I call them, they come out and if it is something not in my contract I have to pay, but if it is in my contract I don't have to pay. I had to call them because I was waiting all day for them to show up. They give you a time frame for when they are gonna come out, between this time and that time. The showed up more closer to the end of the time frame and not more towards the middle of the time frame, which meant my whole day was interrupted. I didn't like that. I understand you never know what the problem is going to be when you go to somebody's home. You never know if it is going to be longer. When he did the diagnoses it covered only one area of the house and not the entire house.
Description of Work: Diagnosed my oil burner.
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Yes, I recommend this pro
Veda M.
02/2017
heating & air conditioning/hvac
+ -1 moreI have dealt with them for a long time now. The workers are very nice. It took them about 45 minutes to a hour. They always clean up really nice. I think the work that they do is good as far as accuracy. Sometimes you have to call them back, but I don't know, you don't get angry. You never know. I have a contract with them and they honor the contract very well. If they didn't fix the problem right the first time or if I am still having the problem, they come right out.
Description of Work: They had to do a repair on my oil burner.
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Yes, I recommend this pro
$334
Wiktor S.
04/2016
auto repair, heating oil companies
+ 0 moreUnethical practices. If details are required just refer to Better Business Bureau. It should be noted that no future customer should trust the capped price program. If you do, you will be paying the max cap price rather then the "market price" no matter if the price in your market is much lower. Also, do not expect that you will be oil delivery fee free till the fall even if you have 1/2 tank left in Apr. and are on automatic delivery. They will make sure to pad their pockets by topping you off before the summer starts. Plenty more examples of their practices are available on Google Reviews. We should have done our homework before signing up. Our only hope that any future customers will do that homework before deciding to sign up.
Description of Work: Delivered Oil
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$225
Kalyn S.
03/2016
heating & air conditioning/hvac
+ -1 moreIm pretty sure that if anyone were to ask me, "What was the name of the company with the worst customer service you ever received?" I would say DDM Energy!! Hands down! Ya. Its THAT bad. We used them for a year and a half. When we called to get contract pricing going into our second year, we calculated that it would be about a 150/year difference(more). Having our Boiler install payments and oil payments set up electronically it felt easier than going somewhere else, running credit and going through the motions again. I was wrong!! We took the quote that was given to us and told them we were going with them. We thought, "great! one more thing off our plate!" Well, no one sent us a contract and no one told us that when we verbally told them we were using them again that our contract didn't carry over. Our first delivery had two different costs per gallon of oil. We called, they rectified it. we thought again, "great thing we signed up for that contract!" NOPE! Skipping ahead to the next delivery where we were charged RETAIL and no one would help us. It was all anyone could do to say it was our fault we didn't have a contract. Our fault? We had no idea that auto deliveries, talking to a sales rep that we were using them and having them correct a previous 'error' in billing wasnt all signs that we had an agreement. Everyone we spoke to was rude and acted as if we should be so lucky as to pay nearly a dollar over other vendors PER GALLON. One 'retention rep' told me they can charge more because they have better technicians. Unless they do a little dance while they are hooking up my oil, it isn't worth $1 more per gallon which is a few hundred dollars after a big fill up. It took many phone calls and many different tantrums (on my part) to get back some of the money that they over charged us....and I still feel upset about how everything was handled. (obviously!) I would NOT RECOMMEND using this company. I feel that they not only over charged, but they think more highly of themselves than they do their customers and thats not someone I want to do business with....especially when competitors down the street are much more affordable, nice and reliable.
Description of Work: Oil Delivery Installed New Boiler
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$495
Karen C.
03/2016
heating oil companies, heating & air conditioning/hvac
+ 0 moreInitial installation was good. They modified the plenum when the heater was installed. 6 months later the plenum started leaking when we used the central air conditioning system which was always there and had never leaked before. I called the company and they sent out a technician. he told us it was the air conditioner and did nothing and then we received a bill for $99.00 for the service call. I called and explained the situation to no avail. We paid the $99.00. On our contract it said they were modifying the plenum and we would be automatically enrolled in their silver service plan in the second year. Last month the blower motor completely stopped working in the heater unit. Since we thought we were enrolled in the silver plan, we called them to fix the heater. We received a bill for 359.00 dollars. The cost of the silver service plan. Long story short, this company is a rip as far as I am concerned. I would not have agreed because they're was no cost spelled out in the contract for this plan. Since it was on there, I thought it was part of the initial cost. So we either pay $359 for the contract or $659 for the service call. Buyer beware with this company and salesman Lesson Learned with this company..never trust what is even on your contract with them
Description of Work: Installed new heater in Oct 2014
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$359
Pamela A.
01/2016
heating & air conditioning/hvac
+ -1 moreI signed up for their 1000 gallon price cap. The sales woman assured me that if the price of oil went down they would charge me the market price. when I had oil delivered on 12/22 they charged me the capped price which was 95 cents over market. When I called to complain, the customer service manager said I signed the contract and they weren't obligated to lower the price. He than asked me what he could do to help us. When I said I wanted to be released from the contract, he hung up on me. I also had a yearly boiler tune-up in November. The technician arrived as scheduled and completed the tune-up, but failed to complete all of the steps detailed by the manufacturer. One month later I had to replace an expansion tank, and the plumber told me that it had been bad for a long time and that the DDM tech should have noted that. A "F" review is too high for DDM. They don't monitor reviews and don't care about their customers but it helps to let others know to stay away from DDM.
Description of Work: Oil burner yearly tune-up and scheduled oil delivery
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$322
Donald B.
12/2015
heating & air conditioning/hvac
+ -1 moreI have used Diamond Oil as my heating oil and service provider for 35 years. In all those years I never thought to look at their pricing - oil was not so expensive back then. In the past few years I noticed my bills were quite high. Last year I finally questioned their pricing and got a better rate - not the best price, but within reason. I figured, as a long time customer, I was getting a good deal. I got a delivery last week and I was amazed at how high the cost was - over a dollar a gallon more than other providers. Additionally, I have had a service contract with them that included a yearly cleaning, which has not been done in a year and a half. I was told today it could not be done for...4 months. I am usually a very loyal customer, but when I am being ripped off - for both the oil price and the service contract - I must shop around. I found a company that does everything Diamond does in a much more cost effective manner. I would recommend anyone considering DDM to shop around - they are not looking out for their customers. I find it very sad and...troubling...
Description of Work: I have had DDM as my oil provider for 35 years, but time to change.
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$258
Lenny A.
08/2014
heating & air conditioning/hvac
+ -1 moreThey were reasonable and did a great job.
Description of Work: DDM gave me a new boiler.
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Yes, I recommend this pro
$79
Angela P.
06/2014
heating oil companies, heating & air conditioning/hvac
+ 0 moreSetup heating oil delivery. The service is quite cost effective - especially their fixed rate service. Their customer service staff are very prompt to respond and were knowledgeable and shared appropriate information to make a decision. The one peeve I have is that they sent a technician home without warning. A call/email before hand would have helped. The technician insisted on coming into the house to take a reading despite it being an inconvenient moment. The excuse was that he had driven a long way to get to our house. We obliged, but are concerned with the mis (non) communication.
Description of Work: heating oil delivery
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Yes, I recommend this pro
$3.5
Chen T.
04/2014
heating oil companies
+ -1 moreDDM energy has horrible service. We called for delivery in October, the first delivery was at the end of December when we were at the risk of running out of oil. Once you signed up for an account, it is very difficult to stop the automatic delivery. If you like to stop their service, make sure to call them multiple times, let them write a confirmation letter for cancelling account and mail to you.
Description of Work: deliver oil
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$2,800
Patricia I.
01/2014
auto repair, heating oil companies
+ 0 moreI’ve been their fuel oil customer since 1982. I like the fact, when I first moved to the area, that they had an auto fill program. They keep track of when my tank needs filling and if they let it run out, then they will have a penalty or some kind of credit they give me. I’ve been very pleased with the work that they’ve done and the service I’ve gotten from them.
Description of Work: I get my fuel oil from DDM Energy.
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Yes, I recommend this pro
$170
Sinead B.
07/2013
heating & air conditioning/hvac
+ -1 moreExcellent - I spoke with Karen who was incredibly helpful; she walked me through multiple orders, verified that I got the best deal possible (it was more competitive than other companies I had spoken with) and had a really friendly, helpful personality. She explained the different options to me, answered my questions, and set up my first delivery for within 24 hours of talking to her.
Description of Work: Pre-purchased oil for coming winter
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Yes, I recommend this pro
$2,500
Eric L.
07/2013
heating oil companies
+ -1 moreWe started February of last years and we terminated in March of this year. The boiler clean-out was free and then the oil deliveries were scheduled and it was probably about 20% higher than what market would be. Which I guess was understandable why they gave us a free cleaning, so they charged us more for the oil. I wasn't really upset about that. They problem came when they said they would send us a contract, which they never did. And then in February they delivered oil that kind of topped off our tank and they charged us at least 50% more than what market price for oil was. And I said I need to see the contract and they couldn't produce one. They sent me this printed piece of paper that looked like it was cut and paste together and none of us know what is on it. There was no account number, my e-mail address was wrong that they said they sent it to and every time I tried to contact them they were very unpleasant, just pretty much downright nasty. And they kept sending me these computer screenshots that said we've used this and this and it appears that you approved the contract. Finally the last thing that they sent, it had the IP address which proved that I approved it, but the problem is it wasn't our IP address. I asked what does that mean. And she said it means that you used your cell phone to approve the contract. There is no way I used my cell phone to approve the contract. And when I looked at the IP address that they said was mine, it was of someplace downtown and it was 11 o'clock at night. So they were telling me that at 11 o'clock at night I was on my cell phone downtown on somebody else's Wi-Fi, approving this. And at that point they all of a sudden went OK; we will drop the price of the oil to you. So I think they were doing some very nasty illegal stuff.
Description of Work: I've dealt with DDM Energy. They delivered oil and they did a boiler clean-out.
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Dan D.
06/2013
heating oil companies
+ -1 moreSee other reviews listed under DDM and Diamond/Delchester - other operating/listed names of this provider. I wish I had read all of the other reviews first. Overall, these are not the guys that put on booties to get the job done, but they were the best price for the installation services I needed. You get what you pay for.
Description of Work: Oil Service; Boiler install
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Yes, I recommend this pro
$7,500
Eric B.
03/2013
heating & air conditioning/hvac
+ -1 more...great service..lied about price of fuel oil
Description of Work: last fillup of #2 they charged me over 1.00$ more per gallon than average price around here...had to call and complain to get .75 per gallon credit on my bill ...very good service but having serious questions about their honesty in fuel oil pricing;...maybe buy from cod outfit from now on...don't wont to fight over every fill up from now on & how much have I been screwed over the last 15 years as a loyal customer?
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Yes, I recommend this pro
$1,800
Kevin L.
02/2013
heating oil companies
+ -1 moreIt was great. I am very satisfied.
Description of Work: I called this company when we ran out of heating oil. My regular provider expected me to wait 3 days for delivery. Diamond Heating Oil responded same day, sent a technician to restart my furnace, gave me a discount rate for my initial fill up and charges $0.40 per gallon less than my old supplier for the standard oil price.
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Yes, I recommend this pro
$1,500
david F.
01/2013
heating oil companies
+ -1 moreEverything is explained in the above paragraphs.
Description of Work: This review is set up as if the company performed a single service like furnace repair. I am reviewing this careless and dishonest company as a fuel oil supplier. I have been happy overall, but in the last couple of years the floor has fallen out from under quality customer service, fundamental honesty, and basic professionalism. They did not check my oil levels and let my fuel tank go completely empty. I had no heat on Christmas Eve. They did send someone promptly to fill the tank, and a repair person (I also have a service contract with them) also came but didn't need to since once I had fuel everything worked just fine. But no one told the service department that the problem had been corrected, Leading up to this I had received a bill for zero dollars, a phone call telling that I had been given a $50 credit for being a good long term customer, and promises of two phone calls to explain what was going on. While waiting for a promised call I received a bill for over $900. My monthly budget bill amount was $200 monthly last year, but someone told me it had been raised to $280. OK. Not lovely, but it is hard to complain with the volatility of fuel prices. THEN, today I received a letter from the General Manager of the regional office closest to me saying it was time for me to sign a contract for a new year of service. I did that in August or September when my service contract renewed and was told what my monthly budget amount would be for the new service year beginning then. When I finish writing this review, I am going to contact new companies to find a better fit. Honesty and competence are essential qualities for any company with whom I do business. If anybody wants advice from me, don't get mixed up with this company. Rev David Farmer Wilmington, Delaware UPDATE: Tuesday Morning Jan 8 Finally, the company called this morning to try to get all this mess cleaned up. I don't know what offer they will make in order for me to get things corrected, but it's most likely too little too late; and I am calling other companies for quotes, as I began doing last night. If I were in the biz world and had a customer who'd been faithful in paying two to three to four thousand dollars a year into my till, I'd really want to work hard to hang onto her or him. Guess I wouldn't make a good biz person in today's world. The refigured refigured monthly amount is $298 monthly. That is a fixed price for the oil, not going up from last year: 379.9. It includes my service contract. Last year I paid for the same service and product 33 percent less. That is quite a hefty jump even though it's not much higher than the 280 I was braced to pay.
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Susan K.
09/2012
heating oil companies
+ -1 moreI've used Diamond Fuel Oil for many years. They just changed their name because they merged with somebody. It was Diamond Fuel Oil for many years and now I think it's Delchester Diamond or something like that. I have an automatic refill on my fuel tank and so they come knowing what my rate of usage is and they come and refill, so I've never had a problem with them. I've been very happy with them. The only time I've ever had to contact them was when a different fuel oil by mistake filled my tank because they got the address wrong and so I contacted them and said don't come because I have a full tank right now and that was just an error on the other company and fault which was not my company. I had called my company because I didn't know if they worked out some barter system knowing that the other company had filled my tank and then they worked it out amongst them and they said no it's their error and our drivers know that it's our house because we mark the houses so we don't make that mistake. He said I didn't have to pay the bill and I said I felt really guilty and he said it wasn't your mistake. I don't know what the per gallon charge is because it's a lot when the bill comes. It's whatever the oil is going for in the area at the time. Oil prices have jumped so much over the last decade it's really a lot more than it used to be no matter what carrier I had. I think they've been very good the few times I had to interact with them and I've never ran out of oil which is very important when you're on automatic delivery system.
Description of Work: I use Diamond Fuel Oil heating oil services.
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Yes, I recommend this pro
- 1(current)
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Contact information
841 Lincoln Ave, West Chester, PA 19380
http://www.ddmenergy.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Heating Oil,
Auto Service,
Electrical
FAQ
DDM Energy is currently rated 3.6 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
DDM Energy accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, DDM Energy does not offer free project estimates.
No, DDM Energy does not offer eco-friendly accreditations.
No, DDM Energy does not offer a senior discount.
Yes, DDM Energy offers emergency services.
No, DDM Energy does not offer warranties.
DDM Energy offers the following services: Heating and Air Conditioning Installations, Home Heating Oil Delivery and Service and Electricity. Indoor Air Quality Products.
Contact information
841 Lincoln Ave, West Chester, PA 19380
http://www.ddmenergy.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PM