COCOON

Great!

I cannot say enough about the professionalism of West Chester Design Build. Once we agreed upon a start date, they were committed from the very beginning. Each day they were prompt, respectful, courteous and ethical. While such an endeavor can be potentially intrusive, it was clear that they were very conscientious about not disrupting our daily routine. At the end of each workday, they cleaned their work area. The project was completed timely and we are pleased with the outcome.

Overall it was a pleasure working with Chris Payson and West Chester Design/Build. The workers were always courteous and respectful. They were extremely knowledgeable and hard-working. They repeatedly went above and beyond my expectations. I would gladly recommend them to anyone looking for a capable general contractor. Our project was very stressful. There were several changes that were made to the floor plan before and during the construction. Chris Payson and his crew were always very willing to work with me to find the best way to manage the changes. He was very tolerant of my continuous questions and concerns. He addressed all my worries and reassured me that everything was under control. The carpenter on staff, Wesley, was amazing. He is the most skilled worker I have met in a long time. His attention to detail was remarkable. He took pride in his work and wanted to make the best project possible. Of equal skill is the multi-talented Norm (Norbert). He is an expert in plumbing, HVAC, and general carpentry. Unlike most people that claim to be masters of many trades, Norm actually is. I don't think that there is anything he can't do or figure out.Throughout the project I always felt that the quality of the work was exemplary. Even during some frustrating periods, I never doubted that the work was going to get done. The finished basement is gorgeous. I couldn't have asked for a better result. My family now spends most of our free time down there. I would like to thank Chris Payson and the entire West Design/Build team for a job well done. I am going to call them again once we have saved up enough money to have our master bathroom remodeled.

The WCDB response is untrue -misleading and unfactual. You cannot whitewash poor performance. The quality of FINISHED work was good. THAT WAS NEVER DEBATED. It was when faced with the need to go beyond original work - no opportunities were offered by contractor - or prices quoted for the work. Sweet - talk during thE ESTIMATE PHASE - "SO- LONG, JERK" AFTER JOB COMPLETION. ONCE AGAIN - unless you are paying nearly double the costof my project - your treatment - MAY BE shoddy.

Chris was very professional and helpful in our design process. We sent bids to multiple contractors with the design that West Chester Design built for us. This design was very helpful in getting accurate responses from the bidders. Ultimately we went with a lower priced bidder.

Most went well. Some parts of tile installation ( grout falling out) had to be repeated and still not satisfasctory. Have had to caulk / plaster and paint bath ceiling as their demolition process was rough on the old drywall. Main critique: could have offered to repair the 'collateral' damage - and quote a rate to do so - since some of the problems - not their fault. But ----the owner Chris seemed more intent on ending a relationship with an unhappy customer - than trhying to make us happy.

West Chester Build and Design handled all the permits (which was great since our township isn't the easiest to work with) and inspections. The entire project start to finish took about 11 weeks. This was longer than the 6-8 weeks we were initially told. Part of the delay was that the cabinet place ordered the wrong wood, which delayed delivery by 2+ weeks. And since the granite could not be measured until the cabinets were installed, it took an additional 10 days for the granite to arrive. Although the finishes could have been completed during this waiting period, they were not completed until after the granite was installed. I think that was because they had started other jobs, which were probably already scheduled before the cabinet issue took place. So there were about 3 or so weeks we didn't have anyone on site. The workers were very courteous and respectable. They worked hard with minimal breaks. The plumber worked extremely hard and was there in the evening and on weekends. The electrician was great, but he had missed a few items (placed 4 of the electrical for the sconces in the wrong place and forgot to install one altogether) and had to come back to fix and complete. My only real complaint was being surprised with an additional bill towards the end of the project. When we mentioned to Chris early on that we were thinking of adding speaker wire, he said 'no problem, we can do that for you.' Then close the the project's end, long after the speaker wire was installed, we received a bill for an extra $1,200 for installing speaker wire and extra cable/TV lines. The speaker wire alone cost $800. We felt completely blind sided since a fee was never discussed or agreed on, we didn't receive a change order prior to the job being started as indicated in the agreement we signed, and we, ourselves, would never have spent more than $150 in speaker wire. If we had known they would charge us this amount, we would have said 'no thank you' and installed it ourselves. We expressed our dissatisfaction to Chris and he understood our frustration and agreed to absorb some of the cost. It worked out in the end and I appreciated his dedication to client service. Overall, it was great quality work and we would definitely hire them again. We had interviewed 4 different contractors and feel we made the best choice in hiring West Chester Build and Design. We liked the fact that they have their own guys doing much of the work, while other contractors subcontracted everything out adding to their cost. The materials they used were better than builder-grade quality. We loved the thick base boards and door trim. They even dry-walled inside our storage areas, which we had not expected. We are very happy with our new place and are so excited to use it. It was worth the time and cost.

It was a great experience. As we were living in the house during the process, Chris and his workers were very considerate and mindful of the dust and debris, making sure to clean and sweep when needed after a day's work, and shielding off the work area from the living areas. They did an extremely excellent job of transforming our area. It required quite a bit of creativity, as the foyer needed to be remodeled in order to accomodate a real staircase to lead up to the upper bedroom (there was an old staircase that led up to the attic, but was not functional, except for a person to go up and down). And the work with the bedroom itself was amazing, as it turned a relatively dysfunctional attic space into a fabulous large bedroom. Chris took care of all the coordination efforts, whether it was with the town, or with painters, flooring guys, or HVAC guys, so that I had to do minimal management. Overall we could not have been happier with the process and the results.

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Everything one would expect from a contractor was evident here. Chris responded quickly to our first inquiry. He immediately grasped what we had in mind and soon provided a detailed proposal at a fair price. He pointed out an Angie’s list discount before I had seen it. We ran into a necessary delay in our funding and Chris was able to arrange his schedule to accommodate our financing. One aspect we greatly appreciated and not always encountered in construction efforts is the right balance between the aesthetic vision of the homeowner and that of the professional. Chris got that exactly right. He consistently conveyed his opinion and taste clearly (which we trusted) while still acknowledging our choices of design, materials, and colors. Fortunately, his artistic sense ruled the day at one critical juncture. The result is a joint project that pleases us a great deal. All details were taken care of expeditiously and conscientiously. Chris was accessible at all times. We will surely use West Chester Design/Build for any future

Chris, the owner of the company, gave us the estimate, then started the job on time as promised. They were very flexible in working with our awkward schedule. Chris was great to work with throughout the project. He was available whenever was needed. All of the workers were very clean and professional at all times. It was as if they weren't even there. It was very easy. Any concerns or questions were addressed immediately and options were always made available. This was our first project of this kind and it went very well and Chris offered us many creative ideas that resulted in a beautiful bathroom. We are so pleased with the result and will definitely use West Chester Design and Build again. Can not wait to start on another room.

It went well. There were weather-related setbacks at the beginning, but things progressed fairly quickly after that. Chris Payson (owner) took care of getting all permits and handled things with the township for variances, etc. The final cost was more than expected, but this was due to us adding on additional projects because we were so impressed with their work. Their estimates were competitively priced and workmanship stellar. We would highly recommend this company and love our 'new' home!

We tried to schedule the project so none of our contractor's crews would be working up in our hot attic during the summer months. Unfortunately, we had an early hot spell and these guys got stuck with it. But, they were very professional and great workers. The outcome of our raised floor and attic storage area was much better than we planned. They did very nice work.

Overall it went really well. As with any big job, there were some delays, and unexpected expenses... but since we expected all of those things we weren't worried or upset... Overall, we love the finished product: a fabulous new third floor with two new rooms and a brand new bathroom!

We contacted somebody from Angie's List in regard to the construction of a patio cover. A very nice young man came to the house and looked over our project and talked with us extensively. He took a lot of time but charged us nothing. He was candid with us about what might be required and gave us an idea of the cost in general terms. We ultimately decided to go with an awning rather than the construction since the cost would have been prohibitive for us. We did not have any work done by them but they left us with a positive impression. I would contact them again should we consider anything of that nature in the future.

I contacted West Chester Design/Build to find out if they would be willing to provide me with a quote to just simply frame out my basement. I met with Chris at my home a few days later and went over with him the layout i was looking for. Chris was more than willing to help me out with getting this project completed and his quote was very reasonable so I hired him. His framing crew had my basement framed in 2 days! Outstanding work! Would definitely use West Chester Design/Build if I had other projects that needed completing.

They responded very quickly to my e-mail. They were very courteous when I called them and when Chris came out to give me an estimate. I would use them again in the future if need be.

Overall, the project went very well. I spent more than I had wanted but that was because I upgraded finishes and fixtures that were not a part of the quoted estimate.

The experience was fine. Chris was on top of things and gave me an estimate in a reasonable amount of time.

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We met Chris through our daughter and so we trusted him to do our work, even though it was our first time using him. His prices are competitive and he can make good suggestions for home improvements if you are interested. He usually does much larger jobs (like building houses) so we were glad he was able to squeeze us in. He really seems willing to take on many different projects and home improvement projects.

Overall, the job went well. The guy who runs the company is a really nice guy. Everybody who came to work was clean and professional. They were subcontractors. They did good quality work. They were good.

Ever since West Chester Design/Build. LLC finished our basement, my family has practically lived down there. The job they did far exceeded my expectations and they were very flexible to our schedule. All of the men that came through were very respectful of my family (wife and two small girls ages 2 and 11 months) with the noise levels and the general interaction with them. Most of the work was done while I was at work, but my wife said most times it was like they were not even there. The job was done quickly and to the exact specifications that we wanted. They actually suggested some things that we would not have thought of and put them into place for us. I know exactly who I am going to call if I ever need another addition built onto my house. Check them out at www.westchesterdb.com.

The company is terrific. Chris was a nice person and was very professional. My experience with West Chester Design Build overall was wonderful.