Chapman Windows and Doors

The installers really took their time in installing the door carefully, even taking care of water damage from where the old door had allowed water to seep into the framing. They also installed anew door bell just as we wanted it in a different place from the old one, and their cleanup was perfect. A+ for the install.

It took longer than we expected to have the door installed. They had mixed up our phone number and never contacted us when the door arrived in their warehouse.Once that problem was solved they worked to install our door as soon as weather would allow. The installers had to return to correct a few issues but did so promptly. There were a few bumps but all in all it went well.

Sales person couldn't be bothered to show up.

We were able to call them and they ordered a replacement window sash for only $15.00 for processing. Dan was able to walk us through how to install the window and it worked. Thanks! We will definitely use use again.

We had a badly deteriorating patio french door that needed to be replaced. We first visited the Chapman Doors showroom. The staff there was very helpful as we looked at the door options. There were a couple of styles we were very interested in. No one would talk price in the showroom, so we scheduled an estimate. When the Chapman representative came to do the estimate for replacement door, we also mentioned the leaky skylight. He assured us that the glass could be re glazed, and the skylight and frame would not need to be replaced (which would also require disturbing the roof). We were very pleased at this news. The estimate came a couple of days later. The door was expensive, but we were somewhat prepared, since we had decided to order a door with in-glass blinds, and no-maintenance interior and exterior material. We told them to order the door. This all occurred in April. The door did not go in until July because of east coast weather. There was a delay initially in scheduling the work, and then it had to be rescheduled twice because of heavy rain in the area. Finally, we had a clear forecast. We were told the installers would be at the house at 9 a.m. When they hadn't shown up by 9:30, I called, and was told they were a minute away. They came at about 9:35, and apologized for being late. I was surprised that the work was done by sub-contractors--another door company. This was not explained by the Chapman representatives. However, the two installers were very professional, and seemed competent and skilled. They reglazed the skylight first, both because it was on the shadier side of the house (the weather had gone from rainy to extremely hot), and to give the glazing time to cure before they left. NOTE: WE JUST HAD OUR FIRST HEAVY RAIN SINCE THE REGLAZING AND NO LEAKS. The lead installer discovered that the new door was too large to go into the existing opening and that he would have to cut back to the rough opening. This required that he call the showroom to order some new molding for inside the kitchen. He also said this would enable him to insulate around the door more thoroughly. He finished up close to 3:00 p.m. The new door is very attractive, and we like the built-in blinds, which help with the strong sunlight we get on that side of the house, as well as giving us some evening privacy. It also opens and closes much more easily that the old door. Overall, it was a good experience, and I would recommend using Chapman Doors to others. That said, I would have liked more proactive communication from them during the ordering process. As I stated earlier, we had some significant rain this spring. I was waiting for a phone call from Chapman about scheduling the installation. However, I had to initiate all the calls. This first call was to see if the door had arrived at their warehouse (Late May). It had, but no one had called. We scheduled; it rained; no one called, so I did; rescheduled. They did call about the second rescheduling, which I appreciated. When the installer was late, I had to call them. I have a customer service background, and I know how important it is to keep your customers informed of progress. These are the reasons I could not give an "A" rating all the way down the list.

The doors were installed professionally and the work was done carefully and with attention to detail. They were neat and answered all of my questions and concerns. The old doorbell would not fit in the space after installation due to the change in the capping but they said they would return to install a new one once I selected a new one that fits. They guarantee all of their work and comes with a transferrable warranty to a new buyer if the house is sold at a later date. I will definitely use them again for future work.

They arrived punctually for the estimation process, spent time explaining what would be done and answered all my questions, and quickly emailed the written estimate. When I asked for further details to be added to the estimate, it was done immediately. The installers called ahead of time to tell me when they'd arrive, and came on time. They were very careful and laid down tarps to protect my floors. When I discovered that one of the trim pieces that had been specified in the order was not there, they quickly called the office and confirmed that the piece had not come in with the replacement window. I noted the areas that had leaked and asked numerous questions which were answered courteously and fully. Although the remaining payment in full was due upon installation, because the trim piece had not arrived they did not attempt to collect it. They offered to put the old trim piece back on so the window would look better for the holidays, but I declined, intending to make sure that the underneath sill dried out completely. That weekend it rained, and upon inspecting the window and sill I realized that rain was somehow still coming in underneath the window in the same places that it had leaked before onto the sill, apparently due to Pella's poor design. I notified Chapman and spoke to the service manager. He promised that they would come up with some solution and apply it when they came back to install the missing trim piece. There were no excuses, no attempt to blame Pella, just an attitude of 'we'll fix it'. I have every hope and expectation that they will.

The sales people were friendly and helpful, and the company was very customer focused. Furthermore, the installation went smoothly, and the staining on the door was done well.

The customer service representative was professional and helpful. The sales people and the installers were pleasant as well. My only issue is that they had to return several times to address a recurring problem with the door. Additionally, they told me they would have to start charging for the trips to the house. I thought this was unnecessary since it was the same problem, and they were unable to fix it.

It was a very positive experience, and the workman who did the installation was incredible. He was timely, worked quickly, and did a great job.

Everything went well, and they did a good job with the installation. They stayed until the work was done, and they cleaned up after themselves, too. They also provided a tutorial on how to clean and care for the doors which we appreciated.

They did the work as promised, and they did it well.

They were timely, considerate, and cleaned up after themselves. They did a good job with the installation and explained the work to me as the work progressed.

Chapman was knowledgeable and did a great job with the installation. We would definitely use them again.

The service went very well. They sold the windows and installed them. I thought the job went as well as expected. They did a very good job.

Their service has been excellent and they did a wonderful job. They were very pleasant and easy to deal with. They were also very forth coming about the price and the time. They were nice to deal with which is why we continue to use their service.

Very professional. when they came out to estimate the job, they did some pro bono work when i asked how to adjust another window not being replaced; he just did it for me. when they came out to do the work they had several people with them and had to fix some water damage as part of the french door replacement. the new bathroom casement fit perfectly into the existing frame and was flashed appropriately with not a bit of problem since the install. we recommend them to everyone considering new windows or doors.

Chapman's showroom was very nice, and the salesperson was very knowledgeable. He spent a lot of time helping us to find the door that we wanted. Furthermore, they did a quality job and the new door looks great.

The people at Chapman were very knowledgeable, and they did a good job with the installation.

Overall, things went well. However, they didn't replace the original weather stripping, so the new windows weren't effective at keeping out noise and the elements. The company did resolve this issue when we brought it to their attention, however, and we are pleased with the work now.

Everything went well, but we chose another company that had windows that fit the style of our house.

Everything was great. The workers were professional and courteous, and they kept the area clean while they worked.

The first installer was lousy and installed the window in a way that made it difficult for my painter to work. Thus, the painter broke the window when he tried to open it. When the installer came back to put in another window, he didn't even apologize for the mistake. Additionally, when I asked if the windows could come prepainted, they said that wouldn't be possible. However, I learned from another person that used the company that prepainting was actually possible. Furthermore, the windows that I ordered were to have screens with them when they arrived, but they did not. The company didn't even attempt to tell me about this mistake, either.

Everything went well, and they had good pricing. However, we chose another company that had the style of window that we wanted for the house.

The entire experience was wonderful. It was well beyond my expectations. The installation crew was friendly, cooperative and extremely neat . They were so nice they felt like part of the family. I was so happy I told them they could use me for a reference and have already been called by potential customers looking for an opinion. My advice is you can rely on these people to treat you properly. You will be pleased.