C&R Glass Inc

Excellent! All finished from estimate to install 1 week. Same professional service as we used 12 years ago! Mick, the installer even adjusted the side panel window which was asque.

We had a shower door and two mirrors done. They also replaced a broken mirror. The owner was responsive, friendly and knowledgeable. We got extreme value for what we paid. My only dis likes was the owner’s son came out to install it and he was having a fever and he was sick. I did not appreciate him bringing germs in our house unnecessarily.

Initially called to request information about replacing a broken window. The receptionist told me they were very busy and could not schedule an appointment at that time. She said she would call me next week. Next week came and she did not call so I called back. At that time I was told the same thing that they were very busy and could not give me a date for an appointment even several weeks out. My request was not urgent so I could have waited several weeks. The receptionist acted as if she very inconvenienced by me calling and requesting their services.

The project began just like you would want. Appointment scheduled, Terri was very nice on the phone, and Craig was punctual for the initial review. He appeared to be a down-to-earth, nice guy and was very pleasant and accommodating. He took some rough measurements and sent us a quote. While it wasn't inexpensive, our experience with Cand R was good to this point so we went ahead with the job. Templating was next. Craig came out personally to do the templating. He took measurements and scribbled some notes on a piece of paper. At that time, he remarked that old farm houses are notoriously out of square but that it would be no problem. Despite this fact, everything appeared very routine for this experienced glass guy. Next step...installation. Here's where things began to fall apart. The guys showed up to do the install and they were very nice. My wife was there while they were doing the work and questioned them on a few things. They responded politely, but it was clear that there was an issue or two. They indicated that the company that cut the glass made a mistake and they would need to have them cut a new piece of glass for one of the showers. During the waiting period for the new piece of glass, we had time to more closely inspect the installation. We were surprised to see that there were no adjustments made in several of the glass pieces to accommodate for the walls not being perfectly square. As a consequence, the glass was tight at the bottom of the shower wall, and would gradually gap as it ran up the wall. In one instance the gap was almost 1/2and quot;. We immediately phoned the office to relay our discomfort with some of the gaps and were told that Craig would call us to discuss. He followed up and assured us that, given the location of the gaps relative to the shower heads, that there wouldn't be a problem. The new piece of glass came and the installers came back out to the house to finalize installation. When we did a final inspection of the install, there remained what we considered significant gaps and quality issues. Here's the bottom line with respect to the gaps. We had pencil trim tile pieces on our shower walls. Craig told us right from the start that our tile guy would have to cut slots in the pencil molding so that the glass would slide into these tile pieces. This would indicate that the glass was going to be very precisely fitted. In no way was this necessary, given the inaccuracies in either the templating measurement process or the glass cutting process. As a consequence, our tile person will need to replace several pieces of molding that was cut, but didn't need to be. In fact, the Cand R installers cut the pencil molding even further to accommodate a door swing that was never even an issue, given how far the glass was from the shower wall. In short, we had every indication (from Craig) that there were going to be tight tolerances in the installation that would result in gaps equal to, or less than, 3/16th's of an inch. Oh how we wish that were true! We expressed our dissatisfaction to Terri and her response was correct. She immediately scheduled Craig to meet with my wife to review our perceived issues. Unfortunately, he was overly dismissive of her concerns and bordered on patronizing (he was at times flippant and several times referred to her as and quot;sweetheartand quot;). Craig has told us repeatedly that, given the location of the gaps in relation to the shower heads, we won't have a leakage issue. He has firmly assured us that he'll stand by his installation, but we have not found this to be the case. As expected, we had significant leakage in one of our showers. Water pours from the bottom of the shower glass. I've phoned Craig several times to attempt to get the problem resolved. Each time, I've been told that it will be and quot;next weekand quot;. I've been told that it's and quot;no big dealand quot;. I've been told that and quot;I need an education on how frameless glass worksand quot;. I've been told that and quot;they're very busy and will get to it as soon as they can'. You would think that a customer with a problem would be considered a priority. However, several weeks later, I still haven't seen anyone from Cand R. At this juncture, I'm going to have to have another glass company come out to review the installation and rectify the issue. Depending upon the cost, I'll have to weigh my options with respect to legal recourse. Caveat Emptor! One of the worst vendors with whom we've ever done business.

Recently, I did a total redo of a bathroom. As the job was nearing completion I stopped at C and R Glass that is close to my residence to come over, pick up a mirror that had been in the existing bathroom, cut it to fit the new space, and then rehang it. The receptionist indicated that they would not be able to get to the job immediately because one of their employees was out sick and their current back log was quite heavy. I told her that I was not in an immediate rush so long as they could get to the job in a reasonable time. A couple of weeks later I called, but only to find out they were astill very busy, but they agreed to put me on the schedulein the following week.That week came and went without the job being done, but they schedued me for Friday, October 11. When they did not show up I called, only to be told that they couldn't come that day because it was raining (???). The did scheduled me for the followig Monday. After getting off the phone, I looked through the yellow pages t0 find anoter glass tradesman to get the job done. I found annother glass business not too far away and within four hours the job was completed at a cost of 36% of what C and R had quoted me. I called C and R Glass and cancelled the appointment that had been set. Needless to say, I shall not be calling C and R Glass again.

As described above

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It was pretty straight forward work. But became a little annoying. * They charge a delivery and installation fee, which wasn't incorporated into their original estimate. Kind of annoying since they pretty much have to deliver it - so they should just include that in original estimates. * Three of the glass tops were cut to the wrong size and had to be redone. * On a couple of occaisions they would call saying they could deliver the tops if I was available. But by the time I would call them back, typically within a half hour, they were unable to deliver them. * One of the corners looks like it was ground too much and is not as symetrical as the others. Overall, they were ok to work with - the price was right and they were earnest in their efforts. I would use them again, but I wasn't wowed by their work.

The process was very good. We were having the counter top replaced in the area and wanted something to brighten the space. A call generated a visit to take measurements and they gave us an estimate within a couple of days. Since the top was different, they returned to measure again once the new top was in place; 3 days later they returned to install the mirror. Great service, no hassles and a beautiful job.

After viewing their website I went to their office. They have a nice showroom with numerous styles of frameless shower doors. I saw the exact door I was looking for and left my phone number with the receptionist. The next day the contractor called and gave me a quote for the door. A few days later he came out to do measurements and was very helpful regarding installation advice. Approximately three weeks later the workmen installed the door. However, there was a small chip in one of the pieces that was really only noticeable from the inside of the shower. Consequently, I did not see it until the day after it was installed when I went in for a shower. It was a Saturday and my husband phoned the contractor and left a message on the answering machine. The first thing Monday morning we received a call telling us that a new piece was being ordered. It was installed approximately one week later and everything looks great. Everyone, from the original measurements to the installation, showed up at exactly the time arranged.

It went very well. I brought the car in on a Friday and it was finished Monday morning, a few hours ahead of schedule. They did a beautiful job!