Neff's Custom Wood Products

Open in App Karen M.’s Reviews 1.0 star rating I hired Randy Schreiber from, Neff's Custom Wood Products to remodeled my kitchen after a plumbing issue I had. Randy came and gave me an estimate and I gave him half as my deposit which was supposed to hold my place for a upcoming appointment. Randy ran into some delays which was okay because at the time I was a full-time caretaker for my daughter. Only one time when Randy was ready to install I couldn't be available because my daughter was admitted to the hospital. It didn't seem to be a big problem because he had other installs to work on . However we made another appointment for the install again. Randy was not able to meet the deadline. April 7th, Randy came over and discussed starting my project after another client, whose job was much bigger than mine. He was afraid, if he didn't do that job, he would have to return the $20, 000 deposit. I inform him I was no longer interested, and needed my deposit back. He agreed he would give the full deposit back but it wouldn't be right away. 2.5 months have passed and Randy still hasn't given me my deposit back nor does he answer any of my text messages. You cannot leave him a voice message because his voicemail supposedly is not set up . Currently I am out of $6,000 and it doesn't seem like Randy has any intentions of giving me my deposit back. Randy has had my deposit since December 2022. Neff's Custom Wood Products cannot be trusted.

They put you on a waiting list with half payment upfront. They have your money for at least 6 months interest free. When your turn, no more than 1 to 2 weeks for you than on to the next whether right or not. Thrown together, no attention to detail and God help you if they install. Thrown in, nothing leveled! Final payment required the MINUTE they say they are done and they don't come back! They run, and if any cabinet doors fall, don't close, water leaks, counter tops not leveled...oh well they are onto the next! If you complain they scream and yell and curse until you don't want them back! Have talked to many unhappy customers now ...2 that have thrown them out and in their defense a couple that have been happy. Good prices but you get what you pay for and be prepared to redo alot. They are a back yard company working on volume instead of taking an extra day to do a job right. Be prepared for "we'll do it are way" and alot of swearing. Don't question anything, get out of their way and have a handy man ready to redo most of installation.

They were very friendly, and they maintained a clean working area. In addition to what they were already hired for; they also veneered the existing woodwork and matched the stain to what we currently had. I will continue to use their services in the future.