Whittle's Watch Works Inc

I took my watch to Peter on February 22, 2014 because the stem was broken. Peter noticed the crystal was scratched and needed to be replaced. I agreed and per the receipt I have, the work order was to repair and/or replace the crystal, stem, crown, and battery. My watched was not returned to me until June 11, 2015. During the almost 16 months Peter had my watch I stopped into his shop a few times to see how the work was progressing. Peter once explained he was having difficulty getting replacement parts. I understood his difficulty. Once he never mentioned my watch and only wanted to talk about a concert he had attended at Hershey Park. At last, at the urging of my husband and my daughter (who happens to be an attorney), on June 6, 2015 I again visited Peter at his shop. During this visit he was very arrogant and very rude. Peter told me unlike his previous customer, a man looking for a very expensive but out of production watch he wanted to purchase, I was not a regular customer. Peter said he had thousands of watches to repair and intimated fixing my watch was not a priority. After a lengthy look for my watch, Peter admitted he was unable to find it. He promised to call the following week with an update. Miraculously, not only by the end of the next week had he found my watch, but it was repaired. I am happy to have my watch back, but as reputable as Peter imagines himself to be, his arrogance and lack of customer care are reason enough to never use him again.

unknown

Authentic Swiss trained watch maker, Peter is superb,creative, and reasonable. Don't rush him. Great work takes time. Support member of a diminishing art.

Proprietor was very pleasant and knowledgeable, but the cost for cleaning the watch along with replacing the hands and crystal seemed high and there was still dust visible on the face of the watch when I picked it up. I would have gone back to have the situation addressed but the store has limited hours and is an hour's drive for me.

I always look forward to bringing Peter new work and chatting about watches.

I was very satisfied with the service.

He loves them. They have been very very reasonable on price. We would grade them A's across-the-board.

They provided very personalized service. They tried to seek out a solution that was readily available. It was a very good experience. They were very inexpensive. They stood behind their work. One repair had to be redone and they did it with no problem.

He is very knowledgeable and well schooled. He is a master of his trade and I wouldn't go to anyone else. He is extremely personable.