For the second year in a row, they have failed to pick up trash due to weather. Their competitor has managed to still pick up on my street. Lat year, I called, left messages, and emailed. I received no response or apology. This was during Christmas, we went three weeks without pickup. All boxes and trash were blown throughout ours and neighbors yards due to the long period of time that nothing was picked up. This year, they have again failed to pick up so I am cancelling service. I was just told that they will not refund any money that I have paid, nor money for failure to pick up. They require 3 months payment in advance ($90/quarter) so I am left with the option of losing out on approximately $60 or continuing service for the next two months and likely not even getting the service half the time! Very disgusted. In my personal opinion, this is THEFT! Not to mention, the competitor I have called to switch to is $60/month. As soon as my contract is up with Waste Management, I will be more than happy to switch and save the equivalent of $120/year!
Description of Work: The provider is contracted to pick up trash weekly at my residence. I have used this provider for 4 years.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$30
Timothy P.
04/2012
5.0
garbage collection
+ -1 more
They do an excellent job.
Description of Work: I use them every week for garbage collection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
01/2004
5.0
garbage collection
+ -1 more
USUALLY ON TIME. REASONABLY PRICED. PUT BACK CANS NICELY. POLITE.
Description of Work: $100/YR FOR WEEKLY PICK UP OF GRASS.
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Service Categories
Garbage Collection
FAQ
WASTE MANAGEMENT is currently rated 3.7 overall out of 5.
No, WASTE MANAGEMENT does not offer free project estimates.
No, WASTE MANAGEMENT does not offer eco-friendly accreditations.
No, WASTE MANAGEMENT does not offer a senior discount.
No, WASTE MANAGEMENT does not offer emergency services.
No, WASTE MANAGEMENT does not offer warranties.
WASTE MANAGEMENT offers the following services: WASTE REMOVAL