JOHNSON DOOR CO

Highly recommended. They were timely, efficient and corrected an issue I was having. Very satisfied.

Excellent service, would hire again.

unknown

It didn't go at all. They never got back to me with an estimate for two new garage doors and openers.

Provider came with catalog of garage doors. After choosing the door we preferred which was a special order due to some extra supports we requested, it was installed immediately upon arrival from the factory. Installers were very professional, courteous, and qualified. Door was installed and then we had the outside framing of the door jam covered with vinyl. It's a beautiful door and really updates our house. Everything was completed competently and professionalyl, from the girl who answered the phone when we called, the co-owner who came down to measure our door, and the workmen. We had used Johnson Door previously for repairs on our old door which was installed in 1965 and were pleased with their work. This is the reason we used them for the new door. Would highly recommend this company to anyone. You won't be disappointed!

unknown

I had called Johnson Door Company on Friday (I believe), May 9, 2014. I had been cleaning out the garage and couldn't remember the last time I had had maintenance done on the garage door. It seemed like a good idea to have someone come out and do this for me. I had used Johnson Door Company in the past, and didn't think to call anyone else. Of course, it's nice that they are also on Angie's List. When I called, the very nice young lady who answered the phone told me that, of course, they would do maintenance for me. That was not a problem. So she scheduled for them to come on Wednesday, May 14. They would call me when they were on their way. On May 14, they called and were here around 9:30 am - I think, all I know is that they were here and gone in no time. They did a thorough job of inspecting the door and spring, and did a good lubrication of the rollers and the spring. I will definitely use them again.

We had Johnson Door Company do work for us in the past. Pam was friendly & helpful setting up all appointments. We were able get a fast quote and set up a date for service. Dave and Tanner arrived on time to install our new garage door opener. They worked efficiently and cleaned the area afterwards. Dave demonstrated & explained all instructions. We are very happy and would hire this company again.

Very pleased with the service.

Contacted company three times (twice by e-mail) for an estimate for new garage doors. Placed a phone call for the third attempt. Someone took my information and said they would be out to provide an estimate. Two weeks later I received a call that someone was on their way. I told them not to come as I had already ordered new doors from another company since they took so long to get back to me.

Very informative and made suggestions for repairs that would be less expensive than a new door panel or door replacement.

Work went well and we were satisfied with the result. The door matched the house trim color very well. Last month (Feb 2013), one of the torsion springs failed. The company that did the emergency repair (Johnson does not work on weekends) thought the spring should have lasted 7-10 years, but also noted that actual usage is important. We use the garage as the main entrance and probably operate the door 10+ times a day.

Spring was not correctly installed and had to come back and correct the installation problem. The think that made me rate them lower was the attitude of the person doing the repair and the lack of Saturday service. The repairman would not acknowledge that the spring was installed incorrectly. If the spring fails a week after installation, it means one of two things. Either the spring was defective or it was not installed correctly. Since the spring was not defective, it could only mean that it was installed incorrectly. My other problem was they did not provide Saturday service. In my view since they had an installation problem, they should have made correction when it was convenient for me not them.

They came out very promptly. They examined the door and fixed while we were out. They sent me a bill in the mail. It was very convenient.

It was reasonable and they told me all that before they did it, so I was happy about that. They told me everything. I only needed one spring and I asked them if they should have two in. They weren't pushy about it but they did explain that, if I did and that one broke, there would be another house call. I had no problems. They came when they said they were going to. The price seemed reasonable. I didn't look for anybody outside and I just wanted somebody close, and they were close.

My interaction with them was okay. I think they did come out and look at the door. The people were friendly. I was kind of interested in dealing with them at that point. The problem was that their estimate was not really competitive; however, I was not sure that they were bidding on the same door as everybody else, and that is why I wanted more information about their estimate, but they never got back to me. It was a failure in communication - they did not really followup. I found others that I was more satisfied with.

same as above

I thought that they worked very quickly, showed up in a reasonable amount of time and that their prices were reasonable. There were no surprises that came up and I would recommend them.

HAVE ALWAYS BEEN VERY FRIENDLY AND SHOWED UP WHEN THEY SAID.