Baker's Waterproofing

Sheared , cracked, in multiple new locations. Started with 1 horizontal crack now vertical, horizontal and step cracks

David and his crew of Tristen, and Tyler were wonderful. They did an excellent job and were nice people to work with. If Bakers keeps hiring employees like these gentlemen, they will be in business for a long time.

Splendidly. The foreman (Jeff) and the other two members of his crew (Steven and Brian) were diligent, conscientious, and pleasant throughout a four-day job. They were knowledgable and went out of their way to do the job efficiently but also properly. We couldn't have asked for a better crew.

went very good ,Tom and his crew were very professional, they went over and above to complete the job on time with excellent workmanship. I highly recommend them

Great. Thy were professional and very conscientious about the job they wre performing.

The job went horribly from start to finish. The job was rescheduled multiple times by Bakers. Instructions were given to notify us when the crew was on the way so that one of us could attend during the job. The crew never called. They just came and left after the job. The cement slab was raised somewhat, but not leveled. MANY calls to the company were not returned. Finally, a supervisor said he would come out and look at it. At that visit, the supervisor said that "He was going to make it right". We actually live close to the company so it's convenient for them to come to our house. He was going to send the crew over to try and lift and level it more. This was followed by many weeks of scheduling delays. Meanwhile, a client of ours called them for the same job and his was done correctly within one week from the call! Once again, the crew came and left without advanced notification so we could be there. Honestly, we can't even confirm that they came a second time. We were told nothing could be done. After many more calls, the supervisor said he would personally come over with a slab jack to see if it was possible to lift it higher on one side to level it. After a few weeks, he had still not been in contact to schedule that visit. What seemed like a simple job turned into months worth of headache. The fine print on their contract naturally states that they can not guarantee how much they can lift and/or level cement. However, their brochure has huge print on the front that says "LIFT and LEVEL". The first salesman to visit the house said it would be an easy job for them. We are very disappointed in the quality of the work and do understand that the process has it's limitations. However, the total lack of coordination, follow up, and commitment to quality was unexpected for a company such as Bakers. Bakers price came in higher than their competition for this job. We decided to pay the higher price to have Bakers do it. Hiring Bakers for this job turned out to be a huge mistake. We will never recommend them for any type of home repair.

My service technician was Chuck A. He is a class act, professional, knowledgeable, and took extra time to answer all of my questions. Chuck and Baker’s always get it right!

The technicians were on time on the date scheduled and were quick and efficient. They do a lot of wall anchor projects apparently and are one of the companies that specialize in this work. It was annoying that Baker asks Pittsburgh residents to obtain their own city permit for wall anchor installations. I had to go downtown to the city office to get one. The end of my project was delayed because the city inspector was on vacation. I recommend that customers reach out to the inspector to verify that he will be available on the project date. The Baker guys will contact him on the day itself.

Tom and his crew were professional and thorough. Even worked through rain to complete job.

Mike and Brian were scheduled to be at my house between 9-10am. They arrived at 9:05. We discussed the work needing to be done. The work took about an hour and a half. They cleaned up after themselves and explained how it now works. They were both helpful and professional with the install. I would use them again.

Great. The crew of Mike, Brian, and Dave was punctual, friendly, experienced, and very knowledgeable of the job. The clean up job was also terrific. Well done Baker's crew!

Mike and his crew were very prompt, earlier than we expected really. Very nice and professional, made sure we happy with the work, kept us updated through the whole process

Good, other than the mess left behind in the garage (their concrete mixing station).

They did a very nice job! The uneven sidewalk slabs are now level and safe to walk upon.

Not well. It didn't get past the estimate. The salesman said needed an internal drain, but left a lot of things I thought they would do, put as my responsibility. He told me I had to move my toilet and vanity before they did the job. He said his crew "only digs holes" and didn't trust them to do something like move things. He said it was up to me to hook up the electric to the main box. Also, he recommended I hire a contractor to cut out what was finished because he said his crew is "just gonna rip through it with a sawzah". I also told him my downspout spews water on a heavy rain, since they would tap into this spout from the sump pump. He said I had to hire a plumber to fix it before doing the job. I have a small basement, 900 sq ft, and yet, they estimated $9,000! Not sure how this company gets a high grade, it really seemed like a rip off.

My Home Owners Association hired them to repair my driveway. They got the job because they underbid another more professional company. But they ruined the concrete on my driveway. They did not do the completed job and left it basically in worse condition

He did a good job with the quote. The price is a couple thousand dollars more then the others I called. The gentleman was a gem he really was and he did a good job. He had stuff to show me and it was interesting and I learned from him. Then he said they wouldn't be helping me move the furniture from one side of the basement to the other. You see a senior citizen living alone where the heck am i going to get people to do all this.

I have called 8 different companies to do the same work and have gotten different prices. As far as the estimate and customer service goes I would give them a C, because I have not used them for any work. I would consider using this company. If you do not go ahead and go with them, they will call you back with a lower price. I would suggest they just come in with their lowest price to begin with.

Excellent, crew was on time, clearly reviewed all work to be done before starting the job. Mid-way through the job, the crew had to make a modification to the original design and they took the time to explain the reasoning for the change and asked for my authorization before making any changes on their own (it was due to an unmarked pipe under our basement floor). The crew did a nice job of explaining their progress throughout the day.

The crew showed up ahead of schedule and worked all day long! They were very pleasant and actually put up extra plastic to cover our belongings so they didn't get dusty. They explained how the job was going and went over the pump and battery at the end of the project. The system is working as expected following heavy rains and flash flood warnings in Pittsburgh overnight and today. The basement is now dry!

It actually went great. I did not have enough of a problem to meet their minimum job requirements and their salesman George gave me a couple of suggestions about what I could do. He could have easily inflated the cost to meet their minimum order but he "did the right thing" by suggesting alternatives. What a great attitude to have as a contractor. I wish there were more of them out there. If I ever have a need for their services I will contact them immediately and also recommend them to family & friends.

It went well. Nate the foreman was super friendly. They were on time, fast, thorough and clean.

The job was just completed 8/3/16 and it took 3 days. So far so good - I'm happy with the work and the guys who did the job. Hard workers and stayed focused throughout, tough work digging through clay in southwest PA! Price was on the high side but I'm happy with the choice.

Work was completed in two days, as anticipated in their cost proposal, and was completed for the original estimate with no additional charges or "surprise" cost. The work was very physically demanding and the 3-man crew really worked hard throughout these two days. The work is also very noisy with all the jack-hammering, drilling, and tamping to backfill the holes. The excavation of the holes generated some pretty big piles of dirt and debris that were placed on tarps and the concrete floor near the holes. The work also generated a lot of fine concrete dust that still managed to get everywhere despite my efforts to put up plastic sheeting barriers to try to contain the dust, although it probably would have been much worse without the plastic barriers. The contractor does NOT put up any plastic barriers to try to contain dust, the owner is responsible for this work, as well as clearing everything away from the wall areas where the piers were installed. The contractor did put down tarps to cover floor paths to work areas, except where I had already put down plastic sheeting to cover floors. The contractor's crew cleaned up the work areas surprising well considering the size of the dirt piles, and they also volunteered to remove and dispose of all of the plastic sheeting that I had put up, which I readily accepted to make things easier for me. Josh Emery, the service advisor that prepared the estimate for the work explained the entire work process very well ahead of time, and everything went the way I had been told it would. The Foreman, Nate Strobel, and his crew were very cordial and informative throughout the project. Baker's Waterproofing's proposed scope of work for the project was more comprehensive than the work proposed by other contractors and their cost for the project was still significantly lower than the other estimates I obtained. I am very satisfied with their approach to the problem and the work that was performed, and I would highly recommend them for similar work.

fantastic. their employees were professional, on-time and very detailed about getting it proper