Guardian Protection

Had a previous issue with Guardian that they said was being rectified (see previous review). They had been receiving faults/alarms on one sensor repeatedly for weeks according to customer service. They did not notify me of this issue, didn't call to find the source of the issue. I had no idea that there was a problem with the sensor as nothing showed on my panel. Finally, it caused an alarm; Guardian sent out the police dept. The police dept fines for false alarms. Since Guardian did not notify me of the issue (which could have been dealt with prior to the false alarm), the customer service rep advised they would waive the $25 service fee. I am now getting calls from Guardian saying my $25 copay (from December's service call) is overdue. The rep repeatedly told me this was a "valid charge" and that I was notified prior to service. I was notified that the fee would be waived due to their negligence. I told the rep to review the account records and see which supervisor called to rectify the issue with their service tech not honoring the service agreement regarding my keyfob (the source of the problem signals). And, to see which customer service rep I spoke to regarding the service fee bing waived as it was from December 2013 and I did not remember her name. He just kept repeating that "this is a valid charge and it is overdue". I refuse to pay a $25 fee when their negligence cost me a fine from my local police dept. If the sensor is malfunctioning, I deserve some sort of call so I know to correct the issue

They found nothing wrong but my phone jacks still do not work. They are coming out again on March 6, 2014.

Have upgraded during this period to improve and modernize system for minimal cost and have always found them extremely professional and customer sensitive.

Sales representative did not schedule per customer request. The installer did a wonderful job. ("D" grade for sales representative only.)

Overall she was very nice to explain everything. I asked a lot of questions.

Quick service and explained everything.

Richard Johnson was on time, knowledgeable and professional.

Great! Richard Johnson explained thoroughly how to use the system.

Excellent work, very professional, very good workmanship and explained everything.

Fast, efficient and great. Definitely recommend.

Denise was on time and very informative.

The tech did a great job. Very thorough in explaining everything.

Adam called at 8:30 to let me know he would arrive between 10:00 and 10:30 due to the weather. He was on time (10:05), he worked quickly and gave me a detail demonstration of the equipment.

Edgar, the technician was prompt, polite, friendly and knowledgeable.

On time, called before hand install completed quickly.

So far, so good. Have been a customer for over a year now. Renegotiated monthly monitoring fee recently and reduced my monthly charge by about $8. Which makes me happy!

Install was completed during construction of home. Worked well with contractor and work was completed in a timely manner. Activation was set up during a time I was able to be home. Tech was very rofessional.

Arrived on time, install went well.

Hugh is extremely personable and hard working.

The technician was on time and called ahead. He completed his work timely and was very detailed with the instructions.

The service person was at the door when we arrived. He did a great job explaining the system.

Dustin was great installing, was very attentive and easy to work with!!

Very smoothly. Was trained on newly updated system and new features were explained.

Hr was on time and friendly. He explained everything thoroughly.

Representative was on time, completed install well, and communicated very well.