Guardian Protection

Everything went well. George was very patient and explained things well. Very helpful.

Jeff and Anthony were courteous and professional.

George was on time, professional, courteous and patient with my questions.

Jeff was prompt, in fact early, in arriving. He was very patient in responding to many questions about the system.

Fine. On time to install and activate.

Hugh was fantastic ! Walked me well through set up.

My install was started in October of 2013 & as of today I did do not have a fully functional alarm system. They have NO CUSTOMER SERVICE & yesterday informed me that they were not going to fix my alarm system the right way by hard wiring my front door camera, They plan on jury rigging things so they do not have to send someone in my attic to run the hardwire to the front door camera since it would be too hot & not safe for someone to do that at this time of the year. Needless to say I informed them if they had done it right in October, it would not have been this hot! This has been the worse customer experience I have ever experienced in my life! Alarm.com should be embarrassed that they list them as one of their suppliers!

Jeff was on time and completed the work in a reasonably amount of time. Explained what he was doing from start to finish.

Great - on time, courteous, thorough.

He was on time and early. Very helpful, friendly, excellent to work with and knowledgeable.

Chris was on time. Very professional.

Chris was our technician. Timely, informative and professional.

Guardian was great, they let me know how to use the product in detail. The service guy was very helpful. I am glad we went with Guardian.

This project took forever to finish. Ordered this last summer,waited forever for the parts. Came out in December to install. This was for a thermostat and wireless key pad. They installed the thermostat with no problem. The keyless pad, was another story. Installer said they ordered the wrong pad. You would think, since we have been a customer for over 12 years, they would know what system we have. Made an appt. in March. Time was anywhere from 11 until 2, pulled in the driveway at 2, sat for 10 minutes on the phone, in van. My husband finally went out to ask what the problem was. Installer, said he was trying to find out why he was here. My husband told him, do we need to reschedule this. Installer agreed and left. We call guardian to complain, and they set up another date. This time again from 11-2 time frame. Arrived 2:30, didn't know how to install. 2 hours later, finally we gave a new wireless key pad. Company service is great, we have no complaint there. It's on the service calls. Terrible!

Installer was on time, polite & did a seemingly great job. The people I have been working with on the are more knowledgeable and courteous than other alarm companies I called.

courteous installer efficient for extent of work done.

Richard Johnson was great! Excellent service and highly recommend.

Richard Johnson did a fine job picking up after a different tech performing complicated work. Richard was fast, knowledgeable and courteous.

Edgar was early, and completed the job in an efficient manner.

Received an updated system all new and updated.

On time, courtesy and knowledgeably answered all questions.

The problem was they offered me a 3 year term contract for the wireless system which we agreed on however, the offer they emailed me was a 5 year agreement. When I called they said, "oh we know it's only 3 years but we have this form we can't change." After several communications with them telling me I needed to sign and me telling them I would not sign a 5 year agreement when we had a verbal agreement for 3 years, I changed providers and went with a different service.

Service was great. He was very professional and answered all of my questions.

Chris was on time. Very professional. He took his time to explain everything in detail. He was very friendly.

Had a previous issue with Guardian that they said was being rectified (see previous review). They had been receiving faults/alarms on one sensor repeatedly for weeks according to customer service. They did not notify me of this issue, didn't call to find the source of the issue. I had no idea that there was a problem with the sensor as nothing showed on my panel. Finally, it caused an alarm; Guardian sent out the police dept. The police dept fines for false alarms. Since Guardian did not notify me of the issue (which could have been dealt with prior to the false alarm), the customer service rep advised they would waive the $25 service fee. I am now getting calls from Guardian saying my $25 copay (from December's service call) is overdue. The rep repeatedly told me this was a "valid charge" and that I was notified prior to service. I was notified that the fee would be waived due to their negligence. I told the rep to review the account records and see which supervisor called to rectify the issue with their service tech not honoring the service agreement regarding my keyfob (the source of the problem signals). And, to see which customer service rep I spoke to regarding the service fee bing waived as it was from December 2013 and I did not remember her name. He just kept repeating that "this is a valid charge and it is overdue". I refuse to pay a $25 fee when their negligence cost me a fine from my local police dept. If the sensor is malfunctioning, I deserve some sort of call so I know to correct the issue