Guardian Protection

Great. Could use more time to decide and see system choices-rushed at shell design center.

Denise was prompt and very professional and got right to work. system works well.

On time and very knowledgeable on products and services.

Technician arrived on time, was polite, friendly and professional.

Richard Johnson Excellent customer service, explained everything he was doing super friendly and helpful!

Mike was very professional & informative. He covered the planned work/installation very thoroughly.

Nick arrived on time and was very thorough with the install and system functioning. Great job!

Late but called, very nice and personable

Guardian has been fantastic the entire time! Very helpful, friendly and professional.

Hugh was awesome. We had some challenges and it would've been easy to give up but he didn't. He's polite, pleasant, and knowledgeable.

Gary srrived on time and completed installation in the time allocated. Gary also explained the system operation in detail.

Richard Johnson was very thorough and quick in setting us up & guiding through the entire process.

Quality of work was great. the company was responsive to questions and patient at explaining how to use system. We had a couple of scheduling issues but overall good experience.

Appointment kept. Service provider was professional and respectful.

Was on time- Extremely patient and helpful- took time to answer all my questions and concerns.

The new install was fine. My problem w/ Guardian was that even though we had used them for more than 10 years at our previous address, they would not let us out of our current contract when I was transferred unexpectedly by the Gov. I asked if I could pay an early termination fee and was told my options were to transfer the service to our new address or to the buyer of our house; or continue to pay the monthly fee for the remainder of the contract (2years). The "transfer" meant paying over $100 for a new system and starting the contract period over at 3 yrs. They did not violate the terms of the contract; they merely lacked any flexibility for a long-time customer. ***Update*** Guardian has reached out, and in my opinion, made things right. They credited us the cost of the transfer install/equipment, and agreed that the situation could have and should have been handled better. I commend them for following up and no longer have any regrets for doing business with them.

Today we had an alarm installed by Mr Richard Johnson. He was courteous, informative and prompt. Overall the experience was great!

John and Ken came by in the morning and installed my system. Fast work, professional, and great attitude!

Called first and arrived on time. Very informative and helpful.

Jerry was on time, professional and informative.

Great service technician! Not a fan of the contractual obligations, but the installation service was A+.

Installer arrived on time and performed installation of all window sensor and activated alarm, showed me how to arm alarm and functions of alarm systems.

He came on time and did an excellent job explaining how to work the alarm system and was very patient with me and answering all the questions I had.

Jerry was on time and was patient waiting for me as I was late. Very professional and nice.

Richard Johnson was on time, friendly, and helpful. He was professional and did a great job showing me the main features.