Guardian Protection

The installer was on time. Completed the install in approx 2 hrs including training on the new system. He was extremely courteous and patient.

Richard Johnson. On time and explained security options well. Thorough with install and checking during testing.

Lionel was prompt & set up our system. Installed additional window sensors & explained system in detail. Very professional.

Chris arrived on time, worked quickly &accurately the entire time. Great teacher.

Tech was on time; worked efficiently; and patiently explained the system to me.

Great service. Performed on time & quickly. Very informative educating on new system.

Was right on time, very informative, explained it very well.

Went great. Rep was on time, courteous, and made very helpful suggestions for improvement. Very thorough.

Randy was on time, installed the system with no problems and showed me how to use the system.

On 4 September 2014, the salesman provided a quote for services. When I objected to the extravagant prices and 'contract' term, the salesman made adjustments. The salesman also stated that he guaranteed that 8 September, a satisfactory installation timetable would be provided. It is 15 September and I have not received an installation date. This is placing my safety and property in danger. A call to Guardian corporate headquarters was fruitless: the representatives place me on hold, told contradictory stories, then promised to 'try' to schedule an installation appointment. THIS FIRM IS A DISASTER -- STAY AWAY! They clearly are not to be entrusted with life and property protection.

I am under contract with Guardian and therefore every time we move we have to renew our contract or pay hundreds of dollars to get out of the contract. Hopefully one day I can be outside a contract with them so I can cancel. The Angie's list rating is a complete sham the company requests / requires you to fill out an Angie's list form to provide feedback on your installer. If you try to provide good feedback on your installer then Guardian gets a good rating on Agnie's list. I believe this to be very misleading. I've had guardian now in 3 homes an every time it takes at a minimum of 4 -5 calls to get the security system up and running properly or turned off at the prior home, billing issues etc. The installers are always very nice and do a good job, clean up etc. the actual company is terrible to work with. I believe Angie's list should review how this company incorrectly reports their 'A' rating. I've now called 4 times to turn off my previous home after this move, we're still having issues with how the new system is working at the new home I anticipate at least 3 more calls to get this all sorted. I do not consider this to good service.

Everything went very smoothly on time, Efficient.

Bill arrived on time and was very efficient with his service. He spent as much time as we needed to demonstrate the security system.

Arrived on time, professional and knowledgeable, excellent service.

Had a very bad experience with Steve Era- nasty- pushy and dumb. the insulation was nice and service person was great.

Excellent service and explanation on alarm system functions.

Mile the sales rep explained the system well. John the residential tech did a great job installing and explaining the system. John also did a great job educating us on the app.

Jeff was on time, friendly, efficient and worked 3 hours.

John did a very thorough job. Very professional. Did more than what was scheduled for. Made sure my cable wire works.

Richard Johnson was professional, efficient, and courteous.

excellent from inital sales call to on time installation

Hugh was so professional. He explained everything to me in complete detail. I am very pleased.

Workers were punctual, took off shoes, cleaned up, polite and respectful. Answered my questions.

Very well. Tech were courteous and helpful .

On time, professional, courteous. All systems set up easily and conveniently. All of our questions answered in good detail and understandable information.