Guardian Protection

Description of Work: My Townhome community has a contract with this company...we are forced to use this since it is part of the monthly HOA dues. Every couple of months they lose the ability to monitor your system and you have to call them to test it and resume monitoring. I would prefer another company but I don't want to pay two companies.

Description of Work: They put in a home security system as well as monitoring.

Description of Work: Had alarm/monitoring system installed.

Description of Work: Steve Haberman came to my house and did an excellent job of explaining my choices. I had a security system, but needed one with a louder siren due to my hearing difficulty. I wanted to tranfer to another company. I did not go with Guardian because my nephew is working with another company I was pleased with Guardian's plans and pricing.

Description of Work: Installed security system

Description of Work: The installed a new alarm system and they were awesome. I was not happy at first but they sure did maks this customer happy.

Description of Work: I had bad experience with ADT, so I wanted to try someone else. Guardian is terriffic - always easy to get on the phone, friendly and each person I've dealt with is helpful and knowledegable. I've had them for a few months now and service level is still excellent.

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Description of Work: Good

Description of Work: I use Guardian Protection Services for home security. They installed the system a couple of years ago.

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Description of Work: Extended the house security system, updated and added services and devices.

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Description of Work: They installed the equipment. The salesman was much more professional than the installer.

Description of Work: Very professional; installed on-time, etc. System works great.

Description of Work: Guardian Protection Services Inc. - home security.

Description of Work: I cannot imagine how this company got an "A" rating on Angie's List. My initial call via their toll free number was taken by a chirpy, dense individual to whom i had to repeat myself several times. I made an appointment for a specific time. When I received their reminder call (placed just 2 hours prior to the appointment, rather than the day before), it stated that my appointment was an hour earlier than I had scheduled. Right away, I called the number they'd given me and the end result was that the person placed me on hold for almost 10 minutes, only to report that they could not reach the sales department to give them the message about the wrong time. They didn't offer to do anything more. I had to call the local office and speak with someone who, although apologetic, did not accurately handle the problem as she said she would. The Guardian rep showed up at my home (I wasn't there, but she was let in by my construction crew) at the earlier time. I showed up at the correct time and the rep met me. This was not a person who should be in sales, let's put it that way. The follow-up email I got with the quote was unprofessional and lacked description, not to mention the fact that (despite what I'd told her) she included the existing system (which was completely defunct) as part of their proposal. She wanted to use keypads that were no longer working and not connected to any wiring! Compared to the other companies from whom I received quotes, it was a joke. I couldn't even compare pricing, as the other companie' recommendations and equipment were so different. When the "salesperson" called back today, I told her my opinion and said that her company had not left me with a good impression. At my suggestion, their sales manager called me back. He addressed me by my last name, as if it were my first, basically blamed me for the original time "mistake" and then backpeddaled, saying that the person in PA who took my appt. must have messed up because they're on a different time zone, and then was just rather apathetic about losing me as a customer. I told him that I could not trust a company with my home security that had left such a disorganized, half-rater, unprofessional impression with me. They were inexpensive, but I suspect I would get what I paid for.

Description of Work: updated our home security alarm system. 1st appointment technicial 2 hours late could not complete work came back but still did not complete work although we have paid in full they have not communicated with usas to when they will complete it

Description of Work: I had an old security system replaced. John Thiry did an excellent presentation on what I needed in a security system and what Guardian could provide me with. I had three estimates completed on that day and went with Guardian because of John's thorough and professional presentation. Harry installed the system two days later. He also was very professional and helpful. I am very satisfied with my new system and will update my report in a few months to keep you updated on the ease of use of the system and the quality of the monitoring.

Description of Work: Kirk did a good job of explaining the services available and what to expect with installation. The installers were great and got the job done quickly and professionally.

Description of Work: I got an estimate from Guarding Protection for alarm system. I got an estimated from them on 02/17/11.

Description of Work: We requested an estimate on a home security system. Kirk Booher visited us and was extremely courteous and professional. We did not hire this company because we received a similar estimate from a local company. We preferred to contract with a local provider.

Description of Work: They set up a security system.

Description of Work: Kirk arrived on time, gave an estimate, and provided an packet with information regarding alarm systems. He made a second trip to complete the paperwork!

Description of Work: My husband and I attended the home show at the end of January and spoke with several different alarm companies. We researched many of them and decided to go with Guardian because of all the positive feedback and awards on Angie's list. We contacted Dave from Guardian to come to our home on 2/24 for an estimate and he was 30 minutes late. My husband and I discussed the equipment that we would need for our home with Dave that morning and he stated that there would only be a $99 installation fee since we came to the home show AND that I might qualify for 3 months of service since I am a nurse, but that there is ABSOLUTELY NO DISCOUNT FOR ANGIE'S LIST MEMBERS. During Dave's visit he demonstrated a counter top keypad and my husband and I told him that we wanted a WALL MOUNT keypad. Dave also told us at OUR HOME and at THE HOME SHOW that we only had to sign a THREE YEAR CONTRACT. He called back on 2/25 and stated that we could not "double dip" on the discounts and that we could either have 3 months of free service or $99 installation, NOT both. I stated that we would pay $199 for installation and take the 3 months of free service (total $120), which brought our total to $512 for extra equipment that we chose AND installation. Dave stated that he would come over that evening to sign the contract and pick up the check for the equipment. When he arrived that evening and gave me the contract to sign, I stated, "this is for 3 months right?" Dave stated, "That contract is actually for 5 years." He took the contract back and had to place a line through approximatley 10 different places on the contract that stated FIVE years and change it to THREE and I had to initial EACH PLACE! I signed the contract and gave him the $512 check and he scheduled our installation for the following Thursday. I noticed on the contract that IT DID NOT STATE ANYTHING about the wall mount keypad that we had requested. I emailed Dave on Friday morning 2/26 to remind him that we wanted the wall mount keypad. On Monday afternoon 3/1 he had not responded to my email about the wall mount key pad, so I CALLED him and he stated, " No problem. It has been taken care of." When the installer arrived on Thurs afternoon 3/4 he stated that all he had was a COUNTER TOP keypad and that he had no WALL MOUNT on his truck and knew NOTHING about our request. The installer stated that the office was on the west side of town and by the time he went there and got back it would be late in the evening. My husband stated that he would be at home ALL night. The installer went outside to make a phone call. When he came back in our house he stated that there would be an ADDITIONAL $75 charge for the WALL MOUNT KEYPAD and that he could not come back till NEXT WEEK to perform the installation. We called Dave when the installer left and he stated that, "It was a misunderstanding about the keypad and we would NOT be charged $75." We told him that we were VERY UNHAPPY with what had transpired and we were going to look into a few other companies. We told Dave we would let him know by Friday 3/12 IF we wanted to go ahead with the install. On Tues 3/9 I logged on to our checking acct online and found that Dave had CASHED our $512 check on Friday 3/5 - THE DAY AFTER THE INSTALL THAT NEVER HAPPENED!!!! I immediately called Dave and told him that I ABSOLUTLETY DID NOT WANT TO PROCEDE WITH HIS COMPANY AND I WANT MY $512 back by FRIDAY! He said he would have to call corporate and see when I could get my money back and that I needed to call them to cancel the contract. I told him that I wanted a call back THAT DAY (3/9), to let me know when our $512 would be returned. I called Guardian corportorate office 3/9, 3/10, 3/11, and FINALLY on 3/12 I received a call that it WILL BE AT LEAST 30 DAYS BEFORE I RECEIVE MY $512 BACK. Today is Sat 3/20 and DAVE HAS NEVER CALLED ME BACK! My husband and I ARE VERY UPSET THAT THIS COMPANY HAS CASHED OUR $512 CHECK FOR ITEMS AND INSTALLATION THAT WE NEVER RECEIVED!!!! WE are in the process of filing a complaint with the BBB AND the Indiana Attorney General's Office. THIS COMPANY IS CROOKED! WE WILL NEVER RECCOMEND THEM TO ANYONE!!!!!!