Guardian Protection

It was great! Everything done quickly and easy.

Jeff was on time & did a great job!

Joseph work hard to upgrade an old system to wireless.

Good on second visit - 1st scheduled stop guy missed his window time.

The representative, Ray, was super awesome. Very knowledgeable, and patient. He was quiet as I work from home, and very clear in his explanation of the system.

Installation was great!!! Harry was very professional and courteous.

Richard Johnson installed my service. He did a great job!

Tech was on time, courteous, knowledgeable and friendly. Answered all questions and was patient with explanations of the usage of the equipment.

(Consumer gave no details but graded every category with an "A.")

Ray did an excellent job. No issues.

Very easy and smooth process. Everything went as expected.

Excellent job with great focus on detail.

Very well done. Very personable and informative.

everything went well. Isaac and mike were very good. they explained everything. nice guys

First, the sales folks completely oversold their system. We wanted some cameras and NONE were able to connect because of wireless distance issues. Second, they then installed a number of smoke detectors, CO2, and glass breakage detectors throughout the house. The two controllers had significant difficulty communicating with one another. Since we both work long hours, it was hard to find a window (or several windows) that they could come to service the system. Third, when one of the glass breakage systems became inop, they could never (or were really unwilling) to find a window to service it. We eventually disconnected it ... to which they appear to NOT have a record in a subsequent service issue! The fact that they do not have record of this is disturbing since they had to walk us through the disconnection process. Finally, we had a door open detection problem while we were out of town. The service folks were rude (extremely rude) to our house sitter such that she would rather manually ignore the open-door alarm than have these folks service it. Upon our upcoming return we will completely discard this system in favor of another. Bottom Line: AVOID Guardian Protection Service at all cost!

I do have concern about signing the document, Interactive Update Addendum , as is. I need to speak with Tim 20778. Upon receiving the document you sent to me to sign, I did have concerns and questions and needed answers. Debbie who I spoke with on 24 July, had access to the Update Addendum and added devices that I wanted included in the contract. I was ready to make my decision to equipment upgrade and the monthly monitoring contract fee. However, when I spoke with Ashley on 27 Jul, she said the Thermostat is not listed in the document that was email to me. I insisted that it is because I have a printed copy of the document but she continued to insist that it is not include and listed. To my dismay, I was really frustrated and very disappointed because I really wanted to continue and stay with Guardian Protection for my home security. So, it is very important that I speak to Tim 20778 and better yet for him to email me. no one contacted me with this email.

Very efficient, courteous and professional.

Great. On time, clean, professional.

Installer was very good, did job very well.

Jerry was very prompt, efficient and his training was very good.

Excellent. He showed us how everything worked and got cell phones set up.

Ron arrived on time and promptly completed the installation was very efficient and helpful esp. the orientation of system.

Very knowledgeable technician. Tech called before coming to our home. Very nice person and polite.

Richard Johnson was awesome! Explained everything in detail and was very professional.

They were fine. I would use them again.