Guardian Protection

WE RECEIVED SERVICE THE SAME WEEK. THEY CAME OUT ON A FRIDAY EVENING FOR OUR CONVENIENCE. THEY GAVE US THE SIGN AND STICKERS FOR OUR HOME BEFORE THE ALARM WAS INSTALLED.

I HAD SEVERAL ISSUES WITH THE ORIGINAL INSTALLATION, INCLUDING SLOPPY WORK, AND LOOSE WIRES. I CALLED THE MANAGEMENT, AND THEY IMMEDIATELY CAME OUT TO REVIEW THE WORK, AGREED THAT IT WAS BELOW STANDARDS, AND CORRECTED THE ISSUES AS QUICKLY AS POSSIBLE. I APPRECIATED THEIR REASONABLE & EFFICIENT RESPONSE WHEN I HAD A COMPLAINT.

ON TIME, PROFESSIONAL, FRIENDLY, NO SURPRISES-EXCELLENT!

KIRK BOOHER, THE SALESMAN, WAS GREAT. QUICK FAST, AND PROFESSIONAL.

IN ALL WAYS, THIS IS A MOST PROFESSIONAL COMPANY. THEY WERE THE MOST RESPONSIVE AND COMPETITIVE OF THE THREE FIRMS SELECTED FROM ANGIE'S LIST TO BID ON THE REPLACEMENT ALARM SYSTEM. THEIR PERFORMANCE WAS HEAD AND SHOULDERS ABOVE THEIR COMPETITORS. KIRK BOOHER, THEIR REPRESENTITIVE, KNOWS HIS PRODUCT WELL AND PRESENTS IT MOST COMPLETELY. THE INSTALLATION WAS AS PROPOSED, ON TIME AND FAULTLESS. WE WOULD HIGHLY RECOMEND THEM.

KIRK WAS VERY HELPFUL WITH RECOMMENDING WHAT FEATURES WE SHOULD HAVE INSTALLED. THE INSTALLER DID A NICE JOB DURING INSTALLATION, LEFT EVERYTHING VERY CLEAN. THOROUGH EXPLANATION OF HOW THE ALARM WORKED. WE ALSO GOT THE MONTHLY MONITORING AS WELL.

SERVICE PEOPLE WERE/ARE COURTEOUS. FAST RESPONSE IS WONDERFUL.

THE SERVICEMAN ARRIVED AND PROCEEDED TO EXPLAIN THE SYSTEM. HE TESTED IT WITH THE HOME OFFICE. HE ALSO EXPLAINED THE VARIOUS SETTINGS TO ME, AND MADE SURE I COULD ACTIVATE AND DE-ACTIVATE THE SYSTEM BEFORE HE LEFT.

THEY INSTALLED OUR SECURITY SYSTEM AND MOTION DETECTORS VERY WELL. THE ONLY PROBLEM IS THAT THE SIREN WENT OFF ONE TIME, WITHOUT HAVING SET IT, WHICH MUST HAVE BEEN DUE TO A MALFUNCTION.

THE INSTALLER WAS VERY PROFESSIONAL. HE WAS ON TIME AND VERY EFFICIENT WITH HIS TIME.

GUARDIAN IS PUNCTUAL AND EFFICIENT. ON OCCASION WHEN I HAVE SET OFF THE ALARM BY MISTAKE, THEY ARE ALWAYS IN CONTACT WITH ME IMMEDIATELY. THEIR ALARM SYSTEM IS VERY WELL DESIGNED.

GUARDIAN PROVIDED AN EFFICIENT DESIGN FOR OUR OLD HOUSE. THEY WERE ABLE TO REUSE OLD WIRING AND DETECTOR FROM THE PREVIOUS ALARM SYSTEM WHICH WAS NOT GUARDIAN. I WAS PLEASED BY THAT AND THOUGHT IT WAS VERY HONEST OF THEM TO DO THAT.

AFTER OUR HOME WAS FINISHED, THEY CAME AND INSTALLED MOTION DETECTORS AND SENSORS AND KEYPADS, PLUS ACTIVATED THE SYSTEM. THE TECHNICIAN WAS ON TIME AND MADE SURE WE KNEW HOW TO WORK THE SYSTEM. HE COMMUNICATED VERY WELL. HE GAVE US EXTRA STICKERS AND HINTS ON HOW TO DETER THIEVES. HE MADE US FEEL VERY SAFE. HE CLEANED UP AFTER HIMSELF AND KEPT HIS TOOLS ON A TOWEL (VERY IMPORTANT WHEN YOU HAVE JUST REDONE WOOD FLOORS!).

THEY ARE VERY RELIABLE EVEN THOUGH THEIR PRICES AREN'T THAT GREAT. WHEN WE NEED SOME ASSISTANCE THEY ARE RIGHT THERE TO HELP US OUT.

PROMPTLY RESPONDS TO SERVICE REQUESTS. MONITORING SERVICE RESPONDS TO SIGNALS QUICKLY.

RESPOND IMMEDIATELY AND ARE DEPENDABLE. HAVE BEEN HAPPY WITH THEM FOR YEARS.

GUARDIAN PROTECTION DOES GREAT WORK. VERY FRIENDLY PEOPLE. IF ANYTHING WERE TO GO WRONG, THEY ARE RIGHT THERE FOR YOU. IF THERE'S A FALSE ALARM, THEY ARE THE FIRST TO CALL WITHIN A COUPLE SECONDS.

MY INITIAL EXPERIENCE WITH GUARDIAN WAS A POSITIVE ONE, HOWEVER, THAT CHANGED VERY QUICKLY. AFTER THE TECH LEFT MY HOUSE, I RECEIVED A COPY OF A CONTRACT IN THE MAIL. THE CONTRACT TERM WAS FOR 3 YEARS. I NEVER AGREED TO THESE TERMS. I IMMEDIATELY CALLED THEIR CUSTOMER SERVICE DEPARTMENT AND TALKED TO A SUPERVISOR AND THE TERM WAS LOWERED TO 1 YEAR.

WE WANTED AN ESTIMATE FOR THE REPAIR AND THE SALESPERSON WOULD ONLY DO IT IF WE SIGNED UP FOR THEIR MONITORING SERVICE. WE TOLD THEM UP FRONT IT WAS A REPAIR ONLY. THEY SENT A SALESPERSON TO TRY TO GET US TO BUY THE MONITORING SERVICE, BEFORE THEY WOULD DO A REPAIR.

SALESPERSON CAN COME OFF AS PUSHY AT TIMES, BUT THEY MEAN NO HARM. COMPANY REALLY MAKES THEIR MONEY THROUGH YOUR MONTHLY PAYMENT FOR SERVICES.

THE SALESMAN DIDNT REALLY TALK ABOUT THE HARDWIRED SYSTEM SO I THOUGHT THE PRODUCT WAS NOT AVAILABLE. THE PERSON WHO CAME TO INSTALL THE SYSTEM TOLD ME ABOUT THE HARDWIRED SYSTEM (WHICH I HAD BEFORE.) HE SAID HE COULD INSTALL IT AND IT WOULD NOT COST MUCH MORE AND SAVE ME FROM HAVING TO CHANGE BATTERIES. I WAS SO HAPPY WITH THIS INFORMATION FROM THE SERVICE TECH.

THE INSTALLATION WAS HOW I WANTED IT AND WORKS WELL. THE INSTALLERS LEFT THE HOUSE CLEAN WITH NO MARKS ON WALLS FROM THE INSTALLATION. THE MONITORING STATION CALLS BACK VERY QUICK WHEN THE ALARM IS SET OFF. KIRK WAS ABLE TO GIVE ME A NICE DISCOUNT ON THE SYSTEM.

THE SALESMAN CAME ON WEDS TO GIVE ME HIS PRESENTATION. HE TREATED ME LIKE A CHILD & TRIED TO SCARE ME WITH STATISTICS. I TOLD HIM I WOULDN''T MAKE A DECISION UNTIL THE NEXT WEEK BUT HE CALLED TWICE THAT WEEKEND & SEVERAL TIMES THE NEXT WEEK. I FELT HARRASED & BECAUSE OF THAT CHOSE A DIFFERENT COMPANY TO INSTALL MY SECURITY SYSTEM.

FELT LIKE I WAS BEING COUNSELED AS TO WHAT I NEEDED VERSUS THE SALESPERSON TRYING TO MAXIMIZE A SALE.

GUARDIAN SERVICES HAS NATIONAL ALLIANCES, SO IF YOU MOVE TO ANOTHER STATE, YOU CAN TAKE THE SERVICE WITH YOU AND THEY WILL REWIRE YOUR NEW PLACE FOR FREE.