Guardian Protection

She was very friendly and honest. She was on time and tried hard to earn our business. We finally went with another company due to pricing.

THEY ARE GOOD. I FEEL PROTECTED KNOWING THAT I HAVE ALARMS IN MY HOUSE THEY INSTALLED EVERYTHING VERY WELL AND I AM VERY HAPPY WITH THE SERVICE THAT THEY ARE PROVIDING ME.

Kirk, the salesman, was able to come to my house within a few days of my initial call. He was polite and on time. Then I had some additional questions, and he came back and answered all my questions and basically re-did my estimate to accommodate my newly discovered requirements. No problem to re-do what he had already done, and very helpful in the decision making process. The installer was especially polite and helpful. He arrived at my home at the beginning of the window they provided, and did his work within the amount of time they told me it would take. He was helpful and neat. He cleaned up after himself and provided excellent training on how to use the system. Subsequent calls from the company have been equally helpful.

INSTALLED 2 BOXES INSTEAD OF 1 LIKE OTHER COMPANIES DO. PRICE IS PER MONTH, AND A LOT CHEAPER THAN OTHER COMPANIES, AS WELL.

The installation went smoothly. Our sales representative, Michael Michaelangelo, was very knowledgeable and very helpful. The monitoring is excellent. We have had 2 false alarms and they called right away.

THEY WERE PROMPT, CLEAN, HELPFUL, POLITE & CONSIDERATE OF OUR WORKING WHILE THEY INSTALLED.

KIRK, THE SALESMAN, WAS PROFESSIONAL & LED ME THROUGH THE PROCESS NICELY. I FELT I GOT A GOOD DEAL & WAS HAPPY KIRK FOLLOWED UP AFTER THE INSTALLATION. THEIR INSTALLERS ARE ALL EMPLOYEES & CLEAN CUT. THE TWO GUYS WHO WORKED ON OURS HAVE BEEN WITH THE COMPANY OVER 5 YRS. I HIGHLY RECOMMEND THEM & HAVE NO REGRETS.

THEY DO GREAT A GREAT JOB. THEY HAVE ALWAYS BEEN RESPONSIVE AND HELPFUL WHEN I CALL. I WOULD DEFINITELY RECOMMEND THEM TO OTHERS. THEY ARE A GREAT COMPANY.

THE SALESMAN CAME ON TIME, VERY NICE, TOLD US EVERYTHING WE NEEDED TO KNOW ABOUT THE SYSTEM. WE WERE AND ARE HAVING PROBLEMS WITH ANOTHER CO., WE COULDN'T BELIEVE THE DIFFERENCE IN THE TWO COMPANIES.

THEY REFUSED TO ALLOW US TO SWITCH TO ANOTHER SERVICE PROVIDER ON OUR CURRENT SYSTEM. AFTER WE ASKED TO CANCEL THE SERVICE, THEY TOLD US THAT WE ACTUALLY DO NOT "OWN" THE RIGHTS TO THE PANEL WHICH ACTIVATES THE SYSTEM, AND CAN THEREFORE, NOT USE THE SYSTEM WITH ANOTHER COMPANY. THIS WAS NOT TOLD TO US WHEN WE BOUGHT THE SYSTEM. OUR SMOKE DETECTORS ARE CONNECTED TO THIS SYSTEM AND ARE CURRENTLY DISABLED.

REPAIRS HAVE BEEN HANDLED COURTEOUSLY AND PROMPTLY AND WITHOUT CHARGE. MONITORING CHARGES HAS NOT BEEN INCREASED SINCE INSTALLATION IN 1998. ALL PERSONNEL ARE POLITE.

WHEN WE CALLED TO HAVE THE ACCOUNT PUT INTO OUR NAME THE SALSE PEOPLE WERE VERY HELPFULL. THEY SENT OUT AN INSTALLER TO GO OVER EVERYTHING WITH US AND CHANGE THE PASS WORD AT NO EXTRA CHARGE.

THE MONTHLY PRICE THAT GUARDIAN OFFERS IS A VERY GOOD PRICE. THEY HAD THE BEST MONTHLY RATE WHEN I WAS CHECKING AROUND FOR PRICE. THEIR CUSTOMER SERVICE DEPARTMENT IS EXCELLENT.

THEY WERE RESPONSIVE AND PUNCTUAL IN ALL THE WORK THEY DID. THEY STILL DO OUR MONTHLY MONITORING, AND THEY RESPOND WHEN THE ALARM IS SET OFF. NEVERTHELESS, WE HAD THIS SYSTEM BEFORE WE MOVED TO THE MIDWEST, AND THE QUALITY IN THE SOUTH IS SUPERIOR TO WHAT WE HAVE EXPERIENCED HERE.

I WAS VERY HAPPY WITH GUARDIAN AND WAS GLAD TO KNOW THE MANY OTHER TYPES OF SERVICES THEY PROVIDE AND WE WILL USE THEM IN THE FUTURE WHEN WE ARE READY TO ADD TO OUR NEEDS.

REP. WAS WILLING TO SIT AND TALK WITH ME ABOUT OUR NEEDS, BUT WAS A BIT ZEALOUS IN WHAT HE THOUGHT WAS NECESSARY TO SECURE OUR HOME (IE. INSTALLING WINDOW BREAK SENSORS ON 2ND STORY CASEMENT WINDOWS). HE ADVISED THE ADDITION OF 8 SENSORS, WHEN OTHER COMPANIES THOUGHT 3 WERE SUFFICIENT. COST FOR THE UPGRADE WAS ALMOST ENTIRELY DICTATED BY THE ADDITION OF GLASS BREAK SENSORS, MAKING THE ESTIMATE FROM GUARDIAN ALMOST THREE TIMES MORE EXPENSIVE THAN THE TWO OTHER ESTIMATES I OBTAINED.

THE SERVICE WAS VERY PROFESSIONAL YET PERSONABLE. THE REPS WERE KNOWLEDGEABLE AND WERE ABLE TO PERSONALIZE MY PREFERENCES.

KIRK WAS GREAT AND GUARDIAN SEEMS DECENT ENOUGH, BUT I HATED HOW KIRK PREYED ON FEAR TO MAKE HIS SALES PITCH.

THEY WERE ABLE TO USE OUR EXISTING SYSTEM AND ADDED ADDITIONAL FEATURES. KIRK WAS GREAT TO WORK WITH AND WAS ABLE TO WORK WITH US ON THE PRICING. THE INSTALL WAS GREAT TOO. HE SPENT A GREAT DEAL OF TIME MAKING SURE THE NEW EQUIPMENT WORKED WITH OUR NEW SYSTEM.

I HAD A VERY GOOD EXPERIENCE WITH KIRK'S RESPONSIVENESS AND PROFESSIONALISM IN ASSESSING MY NEEDS AND RECOMMENDING A SYSTEM. WHEN I INSTALL A SYSTEM, THE ONLY REASON I MIGHT GO WITH ONE OTHER COMPANY IS LOWER MONITORING FEES.

THEY HAVE MONITORED US FOR 4 1/2 YRS. THIS IS THE FIRST SERVICE CALL I HAVE HAD TO DO IN THAT TIME. I CALLED UP 4 WEEKS IN ADVANCE TO MAKE THE FIRST APPOINTMENT AND THE PERSON JUST CALLED AND SAID THAT HE WILL BE AN HOUR AND 1/2 LATE.

KIRK WAS VERY RESPONSIVE, AND THE GUARDIAN SYSTEM WAS COMPARABLE TO THE OTHER TWO COMPANIES WE LOOKED AT. THEIR PRICE WAS COMPARABLE TO THE COMPANY WE SELECTED AND LESS THAN THE 3RD COMPANY WE LOOKED AT. KIRK WAS VERY PROFESSIONAL, AND I FELT HIS COMPANY WOULD HAVE DONE A GOOD JOB.

THEY DID WHAT THEY SAID THEY WERE GOING TO DO AND THEY DID IT QUICKLY. THEY ALSO OFFERED A GOOD PRICE. I WAS HAPPY WITH THE WORK AND WOULD USE THEM AGAIN.

KIRK, THE SALES REP, WAS ON TIME AND HELPFUL. DIDN'T TRY TO SELL ME ANYTHING I DIDN'T WANT. THEY CALLED AHEAD THE DAY THE SYSTEM WAS INSTALLED AND WERE ON TIME. THE INSTALLER WAS VERY HELPFUL, AND FIXED A COUPLE OF EXISTING SENSORS ON THE WINDOWS THAT WERE NOT WORKING WITH NO ADDITIONAL CHARGE.

I DIDN'T FEEL COMFORTABLE WITH HIM.