Guardian Protection

Description of Work: They are my security company.

Description of Work: We were at the end of our 3 year contract with the original home security company that was contracted with our home. We shopped around for different upgraded packages that competing home security companies had available in our area. Guardian Protection Services was "hands down" the most competitive for overall pricing, upgrades, and customer service options. Our guardian security representative, Steve, came to our home evaluated our current system and recommended a service plan that fit our needs. He was very professional with a mind on effective pricing and overall security package. We are very, very happy with the results thus far.

Description of Work: Installed a full Wireless alarm system that included doors ,windows, motion sensor and smoke alarms.

Description of Work: Upgraded my security system

Description of Work: Install alarm with complete wireless system that will integrate wired products already installed and working.

Description of Work: Installed alarms including door and window alarms and motion sensors.

Description of Work: Guardian updated my existing alarm from another provider and gave me the latest technology at a fair price.

Description of Work: I have never had such a pleasant experience with a salesman or company in my life. We shopped around and talked to many other companies as well as Guardian. Every other sales associate from companies other than Guardian just came into our home and did not care about what we needed. They simply just slapped us with a price. The Guardian sales associate came in and took the time to ask us questions and show us multiple different ways we can protect our home. He also gave us a demonstration on how our system works and we could actually play with it before we bought it. We understand that sometimes they are a couple bucks more than their competitors but in this day and age you really do pay for what you get. Plus I love the fact that this is a local company with a national footprint. Also all of my calls are going directly to Cranberry Twp. PA. I don't have to worry about someone from Bangladesh answering my calls if I have a question. Their customer service department is a joy to work with and someone answers the phone in less than a minute with answers and can speak English. I highly reccomend everyone to let them come out and give you a free estimate. I promise you will not be disappointed.

Description of Work: They installed a security system in my home.

Description of Work: My daughter was moving into her first apartment. I reviewed Angie's list for a wireless security company. Guardian had a $99.00 Angie's coupon. David Maitz , the Guardian consultant, was great. Very informed, professional, and helpful. One big problem was the Angie's coupon. He would not honor it. I (a homeowner) was paying the bill to install the wireless system and the monthly fee of $39.95. I signed the contract. He said because it was an apartment with a 24 month lease and the Guardian contract was for 36 months the company would not honor the Angie's list coupon. Due to the timing of the move and my work schedule I did not have time to reschedule with another company. I had to pay $200 instead of the Angie's list $99.00. I feel this is unfair . It is a wireless system that my daughter can take with her if she did move to another apartment.

Description of Work: I relocated from Northern, NJ to a home in Bucks County, PA. It had an existing hardwired system installed by Slomins. Shortly after moving into my new residence, I received a new homeowner letter from Guardian and after some research, I decided to call them for a consultation. I had ADT at my home in Northern, NJ but I decided to shop around before choosing to use them again. I always thought ADT was the premier provider in security services but I now realize that "bigger" does not always mean better. The security consultant, Maria from Guardian was very professional, knowledgeable and not pushy. She showed me a brief presentation about the company and their products. We then did a walk-through of my home and she made some suggestions for additional coverage which included window sensors on the lower level. The home already had monitored smoke detectors on all four floors which I wanted to keep since I have pets and I work long hours. She also explained the advantages of the digital cell protection over having a regular phone line. This was something new to me. At the same time with the digital cell protection, I have the ability to arm and disarm the system from my smart phone. I rarely make a decision immediately. However, I was very comfortable with everything that was explained to me and especially impressed with the many certifications received by Guardian's monitoring center. When doing my research, I learned that some security companies have third party monitoring. Additionally, while some had UL certification, very few companies had the 5 Diamond certification that Guardian has earned. The monthly monitoring rate at $44.95 was less than I was paying at ADT and I have more services with Guardian including the digital cell protection, interactive features and two-way voice link. I was an ADT customer for about 15 years and after my initial contract was up, my rates went up almost yearly. The installation went very smoothly with the technician taking his time to explain in detail how the key pad operates and he helped me set up my website for the interactive services. The few times that I called customer service, I had a positive experience with their prompt response and helpfulness. Finally, the most important factor in having Guardian as my security company is the response time of less than 1 minute. I tested this on two occasions to be sure that the call came in quickly. My phone rang in about 30 seconds in both cases. I was very impressed. I have learned from friends who indicated problems with receiving verification calls from their security companies in a timely manner. In some instances, the call coming in 10 to 15 minutes after the alarm was set off. More disturbing is my coworker whose security company never called her when her brother accidently set off the alarm upon entering her home.

Description of Work: Response to discontinuation of service.

Description of Work: We used their services for years after they bought the monitoring system we had. Prices kept going up and the system was not responding which we were unaware so we paid for monitoring which was not occurring. They wanted to send someone out to check out the system but would charge us for that. Also they charge after you cancel. Just not who we would want to do business with.

Description of Work: I had a security system installed after an intrusion. Guardian installed sensors on all of my doors and windows, and a motion detector. I also purschased smoke detectors that will send a message to Guardian if my home catches fire if we are not at home...

Description of Work: We had guardian install a new alarm system for our home. We love the ease of use and the ability to run the system from our smart phone. Thank you Colby and the rest of the gang at Guardian.

Description of Work: Our home was built in 1997 and we decided to change from our current provider to Guardian. When the Sales Representative came to out to our home she was very professional and knew the product. We sat with the rep and asked several questions about how the system would work. She took the time to explain everything including the term of the contract, which most companies do not. The installation went great and the technician again showed us how the new system worked. He even let my son arm and disarm the system so he would be able to do it as well. Thank you Guardian I feel more safe than before!!!!!

Description of Work: I switched monitoring from another national alarm company in 2008 and have been happy since.

Description of Work: New System was Installed 4/23 on my home that did not have any security installed thru our homebuilder

Description of Work: They installed an alarm system over a year ago.

Description of Work: Had the whole house alarm system installed all went well and people were quite friendly. Would recommend them to anyone

Description of Work: Installed and monitored home alarm system

Description of Work: BEWARE!!! Guardian will not let you out of your contact for any reason!!! Be careful when you sign a contract with them. About a year ago, we decided to switch to them after having tech issues with our previous alarm company. Everything sounded great at the time and we signed a 3 year contract and for the most part, the sailing was smooth. We were not planning to move when we signed the contract and now, we have sold our home and will be in temporary housing for the next 9 - 12 months while a new home is being built. We called Guardian to term our contract and discontinue service and they told us there is no early termination option! We are on the hook to pay out the rest of the contract (25 months x $39.95 = $998.75) They have no early penalty fee or anything other than you having to go in default (which would hurt your credit rating) Their only suggestion was that we should try to get our buyers to assume the contract - no way!!! I wouldn't want to hook anyone else up with this shady company. They've been in business since the 50's because they are taking advantage of their customers. Will I ever use them again? No! Will I ever recommend them? No! In fact, I will make sure to warn as many people as I can to beware of them and their business practices. I don't think what they are doing is right.

Description of Work: I contacted Guardian Protection Services to increase the level of security on my home security system. During my interaction I was advised that I was eligible for a panel upgrade which was suppose to be a touch screen and access to their online interactive services. The technician came out to install the new equipment and brought with him the same panel I currently have on my wall. Since I travel I had to have a friend watch my house and meet with the technician the gentelman was very unprofessional and unaware of anything that was going on. I contacted Guardian Protection Services and had to be escalated from one supervisor to their version of a manager. This went on for several contacts for several months. Guardian stated that the panel upgrade was not the touch screen and that they were not obligated to honor it. I find that their service is decent; however, their customer service and commitments is very lacking. I took very good notes from my interaction with the original rep and gave very specific information. Guardian stated they listened to the interaction and there was not a discussion of a panel being brought up in the call. I wonder how that is so when I wrote down the questions and the answers from the representative. Guardian decided their way to resolve this issue was to tell me I should look for another provider to protect my home. Well since there are very few companies out there that offer wireless monitoring without having to switch other companies I am with for my Internet I am stuck with them and just never call them. I can only hope that if something happens they will honor their other original agreements which is to call me in the event of an emergency and the payment of my deductible. However, I am sure they won't.

Description of Work: The service date and $ spent fields on this review form are really not applicable. We had a contract with Guardian Protection Service long before we ever had an Angie's List account. We paid them regularly for services identified in a contract that renewed automatically each time it came to the end of a contract period. Guardian only ever contacted us when they wanted to test the system - always during the day when I could not accomodate them - and they always said they would call back when I gave them a more convenient time. They never did though. The terms of the contract are/were unreasonable and (in our opinion) should have been illegal. Essentially, they had a contract on this house and even if we sold the house they had the right to charge us or the new owners for the duration of their contract. It was not an annual contract - it renewed every 23 or 38 months or some odd thing like that. They never contacted us as the contract came up for renewal either, nor was it stated on the billing statements making it clear when our contract would renew. At one point we sent a message to them electronically asking for information to be sent to us about upgrading the system to something newer (better - like wireless). They called our house, which we specifically asked them not to do in the original message, and then claimed we could only get info on other products/services if we scheduled a face-to-face with a sales rep.

Description of Work: I had a wireless security system installed in my home