From my first call to Ehrlich (on a Tues) to Blake coming out to have a look (Weds) to Dave coming to do the work (Friday), I was extremely pleased. 2 months ago, the contractor who was fixing my front porch (removing alot of wet/damaged wood in process) had found a carpenter ant nest inside one of the porch columns, so he had bombed and sprayed everything thoroughly and taken all wet/damaged wood off the premises. About 6 weeks later, we started to see a stray ant in the house here and there (mostly in the 2nd floor bedroom close to where the porch wood had been replaced on the outside), so I put down glue strips and ant bait. I was alarmed at how many ants I was catching on the glue strips (the over-the-counter ant bait was not effective!) so called Ehrlich. When Blake came to tell me my options, he totally got it that I needed help asap as I had a house guest coming soon who would be sleeping in that very bedroom. Tho I think their normal schedule might only have allowed them to get the technician to get to me in 7-10 days, when I explained how desperate I was, Blake assured me that he would have someone within 3 days, and indeed they were able to schedule Dave to come in 2 days. And I think they might even have gotten Dave to come in on his day off. Dave was great--a 30+ year employee of the company. He was reassuring, thorough, quick thinking, very knowledgeable. He explored in the bedroom a bit (moved a tall bookcase in the corner, and some notebooks on bottom shelf of the bookcase)--voila behind the notebooks and bookcase, there were hundreds of ants swarming with larvae, with the beginnings of a new nest. Ugh. Rather than spray the ants and have them spread out across the room, Dave asked to use my vacuum cleaner (quick thinking!--fine with me!). He vacuumed up all of the ants with the vacuum hose, disturbing them as little as possible, took the vacuum outside to the yard, then returned to thoroughly treat the room, the rest of the house, and the porch nooks and crannies. Then he zapped all of the ants in my vacuum dirt catcher/cup using plain dish detergent water. And since I have been fighting a battle for 4 years against mice (I have been making some strides but not 100% success-- though now no more signs of droppings in my kitchen, over the last several months they were continuing to come eat the poison bait I'd set under my stove), Dave also set out bait w/higher levels of poison throughout my basement. He also pointed out to me one location on outside of house where mice might be getting in so I will stuff it with steel wool. If I'd only had the 1 visit/treatment from Ehrlich, I think price would've been ~$275. But since I signed up also for a whole year's coverage (3 additional scheduled visits plus any visits in-between as needed, no extra charge), the charge for the initial treatment was lowered to $240 (which included tax). And since I paid in full up front, they took 5% off the whole-year coverage). The additional year coverage (for my smaller size house) before 5% off was $492 + tax. (I also appreciated that Blake volunteered about the 5% discount for paying up front ...I wouldn't have known about this otherwise...indicates a company w/integrity who does good business the old-fashioned way.) If it is possible to be over-the-moon thrilled with one's pest control company, that is me. Thank you Ehrlich for helping me in such a huge way in such a timely manner.