Ehrlich Pest Control

They were very good. Neat, careful and put cover on their shoes. I have no complaint about the work. They were very efficient

We have had Erhlich Pest Control for 10 years. Late winter, we had a rescue cat in our house. We were getting bite on our backs every night. We thought perhaps it was a bedbug, not fleas because the bites were solely on our trunks. We set up bedbug traps, even flea traps. Nothing in the traps our in our beds. We were embarrassed, but we called Ehrlich because they handle bedbugs and fleas, as well. Instead of Ed, who usually comes to our house, we got Mark. Mark said he would not come to our house, inferred we were imagining the bugs and stated he would ONLY talk to us again when we went to a dermatologist. I was outraged. Eventually, after vacuuming and washing everything possible, we got rid of the bugs biting my family. Every Spring, we get our termite traps filled. I noticed Ed did not call and the traps were not filled. I called. The receptionist said our traps ate filled every April and our last appointment was last September ( the traps are filled in April and September); its what we pay for with Erhlich. She said someone would be out in several days. She said if I would like Ed to come out. I said yes. She said he would be out in several days. Today I came home to find a message from Mark; he said he won't be coming out because we aren't due for any service until September of this year. I found Ed's number and asked him if he could come out. I also explained problems I had with Mark. Ed said he would be out in several days. I will have to drop my service with Erhlich after ten years if we are going to have to deal with Mark.

The company arrived on time and did the work as described. Very professional and very happy with the services

This company was very knowledgeable to speak with on the phone. They came out to our home the next day, the insects were dead in 30-40 mins. just like the service tech. said would happen. We are now on a maintenance agreement with them. Very Satisfied:)

He took care of our issues with his usual efficiency and professionalism.

Very helpful customer service. Very professional, knowledgeable and polite representative (Paul) came to our home. If we ever need this type of service again Ehrlich will be the only company we contact!

Jim analyzed the issue, and baited the ants both inside and outside. I'm sure, based on our experience, that the problem will be taken care of. I would highly recommend Ehrlich for pest control.

It's going to be a repeat service. I think we paid $200 for the season. They were great. They showed up on time and came when they said they would come. They called and did what they said they were going to do. They were pretty good.

Great! And if a problem occurs, they will return and re-treat until it's resolved. In my area, Dennis is the best!

Going well, do quarterly visit, had wasp nest removed.

The tech Ken was professional and punctual. Did a fantastic job. Ehrlichs was very helpful from beginning to end.

We called Erlich. Ken came out and sprayed an eco-friendly pesticide. We are on a maintenance program. Ken was very punctual and professional. The pest problem went away.

From my first call to Ehrlich (on a Tues) to Blake coming out to have a look (Weds) to Dave coming to do the work (Friday), I was extremely pleased. 2 months ago, the contractor who was fixing my front porch (removing alot of wet/damaged wood in process) had found a carpenter ant nest inside one of the porch columns, so he had bombed and sprayed everything thoroughly and taken all wet/damaged wood off the premises. About 6 weeks later, we started to see a stray ant in the house here and there (mostly in the 2nd floor bedroom close to where the porch wood had been replaced on the outside), so I put down glue strips and ant bait. I was alarmed at how many ants I was catching on the glue strips (the over-the-counter ant bait was not effective!) so called Ehrlich. When Blake came to tell me my options, he totally got it that I needed help asap as I had a house guest coming soon who would be sleeping in that very bedroom. Tho I think their normal schedule might only have allowed them to get the technician to get to me in 7-10 days, when I explained how desperate I was, Blake assured me that he would have someone within 3 days, and indeed they were able to schedule Dave to come in 2 days. And I think they might even have gotten Dave to come in on his day off. Dave was great--a 30+ year employee of the company. He was reassuring, thorough, quick thinking, very knowledgeable. He explored in the bedroom a bit (moved a tall bookcase in the corner, and some notebooks on bottom shelf of the bookcase)--voila behind the notebooks and bookcase, there were hundreds of ants swarming with larvae, with the beginnings of a new nest. Ugh. Rather than spray the ants and have them spread out across the room, Dave asked to use my vacuum cleaner (quick thinking!--fine with me!). He vacuumed up all of the ants with the vacuum hose, disturbing them as little as possible, took the vacuum outside to the yard, then returned to thoroughly treat the room, the rest of the house, and the porch nooks and crannies. Then he zapped all of the ants in my vacuum dirt catcher/cup using plain dish detergent water. And since I have been fighting a battle for 4 years against mice (I have been making some strides but not 100% success-- though now no more signs of droppings in my kitchen, over the last several months they were continuing to come eat the poison bait I'd set under my stove), Dave also set out bait w/higher levels of poison throughout my basement. He also pointed out to me one location on outside of house where mice might be getting in so I will stuff it with steel wool. If I'd only had the 1 visit/treatment from Ehrlich, I think price would've been ~$275. But since I signed up also for a whole year's coverage (3 additional scheduled visits plus any visits in-between as needed, no extra charge), the charge for the initial treatment was lowered to $240 (which included tax). And since I paid in full up front, they took 5% off the whole-year coverage). The additional year coverage (for my smaller size house) before 5% off was $492 + tax. (I also appreciated that Blake volunteered about the 5% discount for paying up front ...I wouldn't have known about this otherwise...indicates a company w/integrity who does good business the old-fashioned way.) If it is possible to be over-the-moon thrilled with one's pest control company, that is me. Thank you Ehrlich for helping me in such a huge way in such a timely manner.

It was easy to sched an appointment. Paul is professional, easy to communicate with, and, best of all, honest. He took the time to educate me regarding signs of termite infestation. He told me I have dry wood rot instead. He told me there was no signs of prior treatment for termite, and was very thorough. I would call Ehrlich for any pest concern in the future.

I have been very pleased with them. I am on an annual contract. They come out 4 times a year and any other time I need them. Their prices are competitive.

We had them since we bought the house. They are very responsive to any phone call. They schedule a visit if we have a pest problem quickly. Their service representative is very friendly and addresses any questions we have and responds quickly to our needs. Something unexpected, they respond very quickly. The price hasn't changed.

I don't have any dislikes. They are fine and I don't have any problem. If we call them they would come out.

With regard to price, we would like it to be cheaper, but realistically with everything they are doing, I really can't argue it. I would absolutely use them again in the future.

They were great on the phone and the field technician came out for 1st visit. He was very thorough and even found an issue we weren't aware of. I'm very happy with the service provided so far.

The estimator came out the very next day and assured us they were not termites. He was very knowledgeable and professional. He predicted they would be gone by the next frost. Even though he did not make a sale, he was honest enough to tell us it was not necessary.

Very professional. Took the time to discuss the problem and provided me with possible solutions and a realistic expectation of the results.

I called for a quote, they advertise free consultation. I assumed based on past experience with exterminators, someone would come out and look at my house, talk to me about my situation, and give me a price based on a square footage of house. I spoke with Brian Hauck. He pushed a genericpackage from the company that was either - a one time $275 initial setup or a Year Round Protection Plan of $225 for initial setup and then $43 per month. Needless to say, I went with another company that came and spoke to my husband, offered both a one time treatment for $200 with a 90 day guarantee or we could pay $300 for a year long guarantee. He even spoke about the ability of after the one-time treatment of buying a sprayer and chemicals from Home Depot to do follow up sprays ourselves. Something I did not expect from an exterminator, advice on how to handle the situation ourselves. It really was a huge contrast from Brian's pushy sales speach.

I was very impressed with the manager's expertise, thoroughness with inspection, candor, and ability to explain how to identify termite damage and differentiate them from other insect, such as wood-boring beetles. The inspection was very informative and took about 30 minutes, and I did not feel like he was trying to deceive me or sell me services (and termite treatment is very pricey, especially for a large property). He also had a degree in entomology, which gave me additional confidence that he was an expert in the field and that I could trust his opinion. Should I see signs of termites in the future (which I now know how to identify!), I will definitely consider calling Ehrlich for the service.

Overall the Customer Service at Ehrlich was OUTSTANDING. As a previous Customer Service Manager and Client Service Supervisor, this is the type Customer Service that creates repeat customers. I was kept informed of the process every step of the way, whether by phone or electronically. Sometimes my elderly mother would be at my home and Ken would call and tell me everything he had done and what he was going to do. At no point did I ever feel a change in the quality of service because I was not there. It was exemplary at all times! At one point, they even called in Wayne, the regional Bird Man to address my specific issues. As I stated, my pests were not your average run of the mill pests and had "no intentions" of departing without a major fight. But Ehrlich went above and beyond the call of duty. They were diligent, patient and determined. Throughout this process I spoke to Mark Callan, Operations Manager, Carol Ann Snider, Customer Service Representative and of course Ken, my technician. I could not have been happier! Ehrlich adjusted their schedule to accommodate me and went above and beyond. I use to tell my employees, treat everyone like a "Million Dollar Customer" because one day they can become just that. I want you to know that I felt like that "Million Dollar Customer"! I would highly recommend them!

I would highly recommend them to others. Their pricing seems reasonable to me. I can have them come out more than three times by giving them a call. They are very convenient and also have Saturday hours. They are good with working around my work schedule. The guys who have come out to do the pest treatment have been very nice. The same people come out all the time and they even know my dogs hence they are good with working on the outside even with the dogs around. They provide really good, professional and friendly service. They call to let me know that someone would be coming out on a specific scheduled day which is usually between 11 am and 1 pm and if it is not good I can reschedule with them.