PIPEWORKS PLUMBING HTG & AC

I would not recommend this company to anyone. My 69yr mother-in-law has broken water pipes in her well-maintained double-wide home that is on a residential street. She has insurance on the lines and the insurance company hired Pipeworks to fix her broken pipes...this was 3 weeks ago and she is still without water. She is hauling gallons of water to use in her home. She has been continually pushed off because "we are very busy". She called again yesterday to be told they cannot get to it until at least next week. I left a message with the company to request a status update and to inform them that this was not acceptable and that I would be call the BBB and PUC if not resolved this week as they have left a senior citizen without water in the snow and cold for over 3 weeks. The owner called me back and as soon as I answered, he started yelling at me for threatening him and he proceeded to make false accusations against my mother-in-law. (He said her pipes broke because of no heat, however we have the electric receipts to prove that house was heated.) I tried to tell him I was not threatening, I was requesting that he provide the service he was hired to do however he would not let me speak. He finally told he was rejecting the claim and in his anger admitted that he and "his men" were not going under a trailer let alone work in a swamp...if that is the case, then why even take the job and make a woman wait over 3 weeks for water!!! Just be honest and forthright upfront if you cannot handle the job. Yes, there is a water leak..it is going to be wet. On a positive note, since he has now rejected the claim, within less than a day, we were able to get a professional and knowledgeable plumber to come to her home and is working diligently to resolve her issues. Prior to my father-in-law passing, this company was sent to repair a line in their home by the insurance company and he was very disrespectful towards my in-laws and complained about going under the house. I have asked the insurance company to not allow this man nor his company anywhere my mother-in-laws home in the future and have filed a formal complaint against his company.

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The job was completed in a timely manner and the owner was courteous and respectful of our property. We have not had any problems since his visit.

Company was contacted to replace a hot water tank in my mobile home. An estimate was given between 600.00 to 650.00. When bill was received it was more than double the original estimate. Contact with them has been very unprofessional.

Not well at all. Please see description above. We still have not had the stack replaced and have not been able to get anyone to come and give an estimate. I called a couple of weeks ago to remind them that they had done nothing about this and the office girl said she would check into it and I haven't yet heard back and we are still with a faulty chimney. DID FINALLY HEAR FROM THEM AND THEY STATED THEY WOULD BE CALLING TO SET UP APPT. TO INSTALL AND NOW ANOTHER TWO WEEKS LATER STILL HAVE NOT HEARD FROM THEM. IT IS WINTER HERE.

They came promptly after being called to give us the estimate. The work was done the following day. The work was done during the day when we were at work and they had to be called to turn the gas back on. (As opposed to turning it on when the work was completed - which means we had no heat and it was snowing outside!) They also said they would lift the sidewalk block carefully and replace it when finished, but the block cracked. The pieces were taken away instead of being laid back down and now there is a muddy hole where the sidewalk block had been. Work was satisfactory otherwise.