TruGreen Lawn Care - 5809

Started out ok.....,showed up on time the first 3 treatments.....took less than 5 minutes to treat my property with the hose.....but did not see any improvement..in fact I started get a round brown patch that continued to grow in size. I filled out a request on their website stating The issue I was having which they would look into on their next visit. Only problem is......almost 12 weeks later I have not seen or heard from them (normal time between treatments is 4 to 6 weeks). Have emailed multiple times as well as called customer service for weeks.....waiting for any manager to call me........which never happened. I am partially disabled or I would have done it myself.

For each service it’s about $35. I have them on an on-going basis at my home.

It's fine. They are great. They call me when they are going to come. They want to make sure the gate is open. They leave you a recorded message. You don't have to be there. They just inform you that they are coming. I have two properties that I use them for. They come and do whatever it is that they do, and that's it. I pay them by the year. They also assigned me a person that I can contact if I have any issues or any specific problems, or anything I need to discuss. They gave me my own person to contact. I haven't done it yet, because I haven't really needed to.It is routine, they come out and do whatever they do. It is not complicated.

I pay by the year and they give me a deal because I have two properties. They come out with a spray thing and do weed control. It's not a big deal. At the end of the season, the lawn looks good. I just get the basic service. I don't get any extras. It's find. They are a professional company, and I trust that they do the work. I used to go down to the property to check, but I haven't done that for awhile. They usually leave a thing on the post saying they have been there and did whatever they did.?I am just trusting and assuming they are doing it. They assign a person to me that I can contact if I have any specific problems anything I need to discuss. They gave me my own personal person to contact. I haven't done it yet because i haven't really needed to. They were fine. It is kind of routine. I use them every year.

I had another provider prior to Tru Green. Ironically, I had Tru Green for several years and I wasn't satisfied with the shrubbery service so I switched to the other provider and I was more satisfied, and they merged and became Tru Green again. So far, I'm satisfied with the service. I have no complaints about the service. It was fine. If I had one complaint, it was they're supposed to call, give me at least a day's notice before the treatments and they had been doing that, but they didn't do it for the shrubbery, which was the last treatment. To me, that's important because I need to schedule ... you know, I do my own cutting and trimming and have grandchildren over. I want to be sure that I know when the service is gonna ... you know, when the stuff's gonna be applied. I would still give them an overall A; that was the first time they did not call in the last year or so. On price, I really don't have any hard comparisons there; I'm sure I could find somebody cheaper. I could get somebody that pulls up in a station wagon. On quality, I would say B. We've got some serious problems with the shrubbery that existed before I had them, and apparently - I believe them - it's very hard to treat. I understand that I can't call up and say you have to come out and spray this bug today, so they're usually out in a reasonable amount of time if I have special issues. They have a window for each of the treatments; as far as I know they don't miss the window. For professionalism, the guys doing the treatments, I would say an A. It's expensive. I think the shrubbery treatments are around $67 and the lawn treatments $47. I'm gonna be using them all this season. I don't have any plans to switch this season.

Lawn guy basically left bill on door and barely applied any product. Allegedly treated whole lawn on 3 minutes per receipt. They sent someone out after I had to call and demand to talk to supervisor. They had identified this tech was not providing service but they never did anything to him because he was still working. bottom line if you can't be home and basically stand outside and watch them do everything you are paying for, go elsewhere. I would never use agai and not recommend. Basically I got entire season refunded but way too much aggravation

They are good, but not great. They are pretty cheap. They charge me $63 which isn't bad because it would cost me $50 to buy it, and do it myself. They really did a lot of the weeds and my lawn looks good, but there are still some problems with it that I can't get resolved, that's why I cant get them an A.

They're fine. My yard looks great. I think they're honest and they give reminder calls and they give nice promotional deals. I think I could probably find a better deal.

Did not show up for 2 appointments. However, they quickly refunded my money. I am satisfied that they resolved my issue.

It was okay with them. The fertilizer seems to work well and the re-control is okay and grass control seems to be okay. A couple of days back we had a call saying we need a re-appliaction here or give us a call before you come just so we can get the pets out of the yard. They coordinate things and generally they are pretty good on telling us when they are coming out. Once or twice they had to re-schedule for some reasons we cancelled and we were not informed. But all in all, they have been okay.

Great! They do a good job. They call in advance before coming. I would recommend them.

They were fine. I've been working with them for five years. The cost is relative to the area.

They always call before they come.My lawn is always green and thick.I have 2 trees in the yard that need special treatment and they will make sure that is done.

mmmOur lawn looks HORRIBLE. Has bare spots like it was napalmed. THey can't use patch. They only use certain chemicals at certain times. I have had 3 managers out to look at it. Still horrible. Then DH paid for a year in advance to get a "deal" That only covers some of the services, but, even though they have $150 of our money that they haven't given us anything for, they sent it to their collections who call daily to harrass us, even though we've only had the bill for 2 weeks. They are rude and obnoxious. I pay $63/month plus more for their extra services that they do and just leave a note on the door..too bad, you owe us more money even though we didn't want you to do this...haha.....It is impossible to stop them from continuing to put toxins on our lawn. THey continue to add up the bill. Our lawn is the WORST in our development and I pay money and get harrassed. I cannot warn people to stay away from this SCAM of providing services that I didn't want and billing. and having a horrible lawn. looks like mud or dirt. DO they have a negative 5 million rating.

Unsatisfied with service - resulted in some brown areas. They did not discontinue treating lawn even after specifically instructing supervisor to do so. Continued to apply chemicals without providing advance notice and charged me for this unauthorized treatment.

Trouble contacting office. Used to contact malvern office.switched to "central" office. Was decent service now almost can't get message through. Communication difficulties made me waste time having to call again and again. I get in trouble for personal at work.this company cost me in bad reviews for having to call them over and over while boss listening. They were better prior year before they "centralized" the call center. When will corporations learn that customer service matters most?!?!??

They had numerous excuses for not performing the services and fraudulently charged for service never performed. I had to resolve through a charge back action with my Credit Card company.

I was called the day before and told that the application was going to be applied the next day, weather permitting. The application was applied the next day. I did not have to be there. Property gate was secured as usual. No problem at all.

They are very consistent and reliable. I am happy with all their whole service. Overall they are very professional and do the job right.

Their price has gone up since we first starting using them. The amount that they charged me was exhausted. They wouldn't tell you when they were coming. They would just leave a slip on your door. They were still coming once or twice a month when there wasn't any grass there. When you talked to the men that worked there, none of them were in sync. We had more weeds after they came. They don't really look at the lawn, they just keep coming out. I wouldn't recommend them unless you already have a nice lawn. The price wasn't bad considering how many times they came out.

I don’t have to be present, but they always call before arriving. He workmen are courteous, efficient, and professional. They also keep me updated on my lawn, which looks beautiful!

I pay them yearly. At the end of the year my lawn looks pretty good. They are in the neighborhood, about 50 miles from where I stay. I think they are a national company. Their responsiveness has been pretty good so far because they come when I call them. I have been using them for several years.

The yard is looking better, so I am going to give them up for a year not because of bad service. I am going to see if I can get away with it, I have a lot of weeds and I have some other issues in the backyard that really needs to be worked on, and then maybe I will call them later. They had a yearly package. They would charge me $80 for doing potassium on my yard. They charged me extra for putting on some extra stuff this past year. The cost depends on what I do with them; it could be $500-$700. It depends on how many fertilizers I want and how much stuff I want going on. But I know that they are more reasonable than some other people. I did not really have a bad experience with them. I thought that they were okay. Then they called me again and I said that I didn't think that I was going to do it this year. They said that they have done things differently and I said that it was fine. I said that I didn't call them not because of bad service or something. It is the cost too, and I will just see how my yard will be doing and hopefully it will hold up, and I can do something myself now. It was just a lot of weeds growing in the yard. They never did anything. I told them that let me see for 2 years and see how it goes. I would recommend them and it was a good experience. My neighbor had recommended them; this particular person that worked with TruGreen, I never really got the guy. But I got the same area people and they were okay. One guy used to come over here and I didn't like what he did. They called me about it and said that he was going to do it again. I said that I could do that too if I was paying $80 or whatever I was paying for. They said that he can come out again and put some more on. I saw him and I said that I could do that too. They said that they will send him back. I told them that I didn’t care for that. But I don't think I will give them a bad rating for that, because the lawn does look a lot better. They made things that were wonderful and I didn't think that it would be for the money I was spending. I said that he should come back. I would use them again in the future.

Tru green was the company I have used for several years to treat and fertilize my lawn- several things have been an issue over the years, and the last problem was the reason I will no longer use their services. The verbal contract with trugreen is to have 5 services a year on the lawn. Over the last several years in the summer there has been a drought, and when my grass has died and gone dormant I did not want a treatment. Tru green wanted to treat my lawn, and I would have to call and tell them not to come or turn them away from my house. Why treat a dead lawn from lack of water? The actual service I found to be OK- my lawn would look nice as long as there was sufficient rain during the hot months. My other issue was with the measurment of the property. When it was measured they charged for the whole lot as if there was not a house or patio, which covers at least half of my lawn. So I did have to call to have that straigtened out. But, my biggest issue this year was that apparently by the end of the fiscal year I had not had my five treatments in, something I deliberately do - because why treat a lawn that does not need it. So for my last treatment they doubled up on a treatment. So when I looked at my bill, I was charged for two treatments. I paid for one treatment, and received endless, endless calls day and night to make that last payment. I finally talked to someone in the billing department and said "I never authorized that treatment", and they called back and played a recording that says that I agreed to 5 treatments. Well I certainly did not agree to two treatments a once!! In fact on the recording I did state that during the summer I don't want a treatment on a dead lawn. It did not matter, I agreed to five treatments. I feel that this is shady practice from a company. As always buyer beware of all the terms of your agreement. Who would have ever thought that this company would do two lawn treatments in the middle of November on a dormant lawn so that they could in essence get their money. Very unhappy customer.

They explain everything that they’ve done and tell me what I need to do to keep the lawn looking nice. I have a contract with them. I would rate them highly.