Resolve Rooter

Due to the cold weather, the sewage pipe froze making sewage drainage impossible. We are now unable to flush toilets, cook, do laundry, etc. Essentially, we can’t live in our home. Resolve Rooter’s master plumber admitted to installing the pipe incorrectly, as it should have been positioned below the frost line, and advised that they would be back to correct the problem. Resolve Rooter has not scheduled this repair and has not returned our calls. It appears that they do not intend on fixing the problem.

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Did not show nor offer apology

When I called to make an appointment for my softener, I explained that I could not remember who installed it originally and hired another company based on a recommendation. I also explained to Resolve Rooter that I had a horrible experience with the recommended company which resulted in the softener working worse after hiring this company to fix it which resulted in the softener leaking on the floor every time it ran through a cycle. The company I initially contacted response was I needed a new one and they disconnected the softener. I dug through my records and confirmed Resolve Rooter installed the softener and called to schedule an appointment. Resolve Rooter was very responsive at the time I was scheduling an appointment and I was very surprised at how quickly I got an appointment and I was initially very excited in the hopes to finally get this fixed. But when the Technician arrived he was very miserable and unprofessional when he showed up late to a scheduled appointment. I understand traffic and would have been fine with him being late, but I do not appreciate his miserableness because it took him 2 hours to get to my house. He was also angry that the softener was disconnected and said he could not work on it since it hadn?t been through a regeneration cycle and he wasn?t going to wait 3 hours after driving 2 hours here. Even after I explained that it leaked and was destroying my floor he proceeded to hook it back up and told me someone would be out this week. He also it could potentially cost $1000 to fix. 1. Why would you purposely leave knowing I have a leak, and yes the softener leaked on my floor 2. No one called to setup a follow-up appointment which the technician told me they would, not that I would have agreed to deal with the miserable technician again 3. Not that unprofessionalism is acceptable but I would think a potential $1000 dollars or more would make a 2hour drive worth while

Very well. More work was required than we were aware of. We were apprised of the need for the additional work and were quoted a fair price. Work was completed on time, as promised.

I can't say enough good things about the service personnel at Resolve. The women in the office were very helpful and made a stressful situation bearable. We first had Dale come to our home for an emergency blockage. He gave 110% and tried to clear the problem without success. The next day he returned and had another team called in. Matt came and the four of them couldn't have tried any harder to remedy the situation. The next step was to have another team come and dig up the problem pipe outside. In comes George and his team. They were able to clear the pipe and replace it. All three employees should be commended for their professionalism and their knowledge of their jobs. They communicated to us at each step and were very accomodating. George actually had to return to backfill the hole. He came at 7:00 at night to get the job done rather than wait until the next day. I hope the administration office of Resolve recognizes the value of these employees and rewards them.

After the initial call they arrived within an hour. They knew exactly what the problem was and fixed the leaking pressure valve. They even back out the next to make sure everything was working properly.

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They came on time, did the job, and were reasonable. The final price was on target with the quote they provided over the phone, and I was happy with their work.

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I've used this company in the past for a busted garbage disposal, so I turned to them for the toilets as well. The first toilet was summer issue. Unfortunately, they were not able to come on the day they proposed, so the process was pushed back a day or two. The second toilet was a smoother experience. This took place in November. They came on the date and time they promised. Both toilets work fine now. It took the repair men less than an hour to do the work on both jobs. The second fella who came in November was very friendly and helpful. My only issue is that I feel as if I could have gotten a better price. I cannot imagine the one part they needed to fix (with labor cost) was worth $250. I'm aware that plumbing is never cheap, but that feels high for the work. Since they've been to my place 3 times, I will probably use them again though.

So this is a long convoluted story, but I'll tell the whole thing. I came home Tuesday morning from work (I work night shift) to the sound of rushing water coming from underneath the sidewalk beneath my house (where the drainage line meets outside). Thought it was odd that I could hear it from out there because I've never heard it that loud before (For example: Never heard it when coming and going from the house with the dishwasher running). When I went inside and upstairs to the bathroom, I found the water in the toilet bubbling and gurgling like a cauldron. It WAS NOT just running. There were pieces of what looked like green leafy bits and pieces of brown diarrhea-like bits in the otherwise clear water. I checked downstairs in the basement and the drainage pipe outside to the street sounded like it was rumbling and grumbling -- much more than it usually sounded when you flush the toilet or take a shower. I decided to risk it, and flushed the toilet -- thank goodness it didn't overflow but it kept bubbling and gurgling. I had to leave to go out for the day but I looked up bubbling/gurgling toilets online and everything said it was probably a partial clog. My house has a home warranty ( I just bought it) so I called my home warranty service and they gave me the number of Resolve Rooter. I set up an appointment for them to come the next day (my choice -- they could have come that afternoon if needed), Wednesday between 2-4pm. I didn't come back to the house until Wednesday morning. When I came home, the toilet was no longer bubbling, but it was running. I KNOW THE DIFFERENCE between bubbling and gurgling coming from the hole in the toilet and the water quietly running down the sides of the toilet. I've fixed a running toilet before so I opened the top of the toilet and the filler float (balloon) was at a right angle (downwards) to the wand. When I lifted up the wand to stop the water from running, the balloon just snapped off the end-- actually more like fell off, there was no noise to it. That's all I did. I wasn't playing around with the toilet and didn't purposely manipulate it to make it snap off. I didn't know how to turn off the water at the base (and didn't have a wrench) so I just wedged the balloon under the wand to keep the water from flowing and waited for the plumber. When the Resolve Rooter plumber got there at 4:15pm, he came in and asked me what was wrong. I started explaining my story and he looked amused with me. Then he stopped me and said he had to go park his car because he was double parked out front. (Did he think he was just going to run in and out in 30 seconds and not need to do any work?) When he came back, I reiterated my story and tried to stress the bubbling/gurgling and he went upstairs to look at it. As soon as he saw the toilet, he basically got very short with me. He said that the inner workings of the toilet needed to be replaced. When I asked him how it could have happened and how I could prevent it from happening again, he said very sarcastically, "Don't touch anything." Yes, he really said that. When I asked about the diarrhea/green leafy bits and the gurgling he looked very amused with me and said it must have already been in there and that it was impossible for stuff to come back into the toilet because it was on the 2nd floor. Not to be crass, but I haven't had diarrhea anytime recently and have had NO issues with the toilet up until the bubbling/gurgling, so I felt like he was implying I had loose stool and there were flushed bits left over when I KNOW that was not the case. I live alone and I'm the only person that uses the toilet and I'm well aware of my bodily functions so I'm not sure where the nasty bits came from. They weren't there when I left for work Monday night. I was a bit irritated so I went downstairs as he was fixing the toilet. He shouted down to me about 5 minutes later that he was going to use the bathroom while he was up there and then shut the bathroom door. Now, I'm perfectly ok with contractors using my bathroom, but the way he did it on top of his attitude was just icing on the cake. When he came down the steps a few minutes later, he had the old, wet pieces from inside the toilet in his hand and he handed them to me and said, "Can you throw these out?" He didn't ask where the trashcan was, just handed them to me. I went to the kitchen to throw them out and to wash my hands and then came back. He still seemed really amused with me, so I felt the need to stress that I didn't break the inside of the toilet, that I hadn't TOUCHED the inside of the toilet since I bought the house (except that morning), and reminded him he still hadn't explained why my toilet was bubbling/gurgling the day before. He said, still very amused, "I'm not saying you broke it but somebody did. Bubbling was from the overflow from the broken toilet." That was it. I asked about the excessive noise from the drainage pipe and he said, "It's supposed to sound like that when water's coming out." I made the mistake of asking him if he'd heard anything when he came in, forgetting I had already stopped the water, and he got even more amused, talking to me slow. "Well, the water was off and the water would have to be on for you to hear it, right?" I'm young, single, and female and I know NOTHING about plumbing. I'll be the first to tell you that. I may not be particularly handy, but I know the difference between a running toilet and a the bubbles that were in there yesterday. I felt like he thought I broke the toilet and made up an elaborate story to hide it. If something had simply broken in my toilet, I would have gone to Home Depot and gotten parts, then called my dad and had the both of us try to fix it before I called a plumber. I sincerely thought there was a problem and a clog! Now I have new toilet parts, but I'm not sure why the toilet broke in the first place, how to prevent it from happening again, and don't have enough trust in the plumber to believe him when he was so sarcastic and condescending from the start. I would NEVER voluntarily call this company and if anyone asks me about plumbers I'll tell them NOT to use Resolve Rooter. Maybe my questions were stupid and maybe the problem was laughingly simple but it all felt very serious to me and instead of getting reassurance and explanation, I was simply laughed at. My biggest fear is that something else will break with my plumbing and I'll have to use them again because they're contracted with my home warranty service. [Oh, and just for info: I have a $100 deductible for the home warranty but he told me the work would have cost $289 without it.]

Ed was the name of the gentlmen that came to the house very polite i explained what the problem was and he was here about 1 hour and the sewer pipe was cleared.When i called their office 12/30/09 they said they would have somebody their between 3-5pm they called me at 2:05 pm to say they were on their way and made it my house by 2:30 pm and left by 3:30pm Great Service

We had tried several methods over two days to clear the drain on our own but were unable to fix the problem. At around 3:00 on Sunday afternoon we finally gave up and started calling plumbers. We found Resolve Rooter in the phone book but were able to check Angie's List and found one good report for them. They were the first to actually answer their phone and promised to send someone out within about one hour, which they did. When the plumber arrived he quoted us a price of $250, which was high but less than the $325 another dealer quoted us on Saturday morning. During our own efforts we had disconnected the kitchen drain where it entered the main line, providing easy access to the vertical line and making the job fairly easy. The Resolve Rooter plumber used a power auger and had the drain cleared in just a few minutes. When time came to pay him, he told us to just give him $200, which I though was a fair price given the timing of our call late on a Sunday afternoon. Overall, the service was very professional, although this was admittedly not a big test. We would certainly consider hiring this company again for drain cleaning services.

Very well. They provided same-day service on a Saturday even though 'non-emergency'. Arrived an hour after I called and resolved problem in an hour as well.

Resolve Rooter did several jobs for us; removed a very weird wet bar (really just a sink in a closet), replaced a bathtub drain/faucet, and fixed a break in our sewer line. Every time their estimate was the most reasonable (for example, they fixed the sewer problem for about $2100 when other companies had given us estimates up to $4500) and they did not charge more than their estimate. The plumber we worked with was Rich, and he was always straightforward and polite. Sometimes he was a little bit late, but his work has stood up well.

I knew before I called a plumber that I needed the wax seal on my toilet as the leak had already gone thru to the downstairs ceiling. I was quite anxious to have this repaired before the ceiling was damaged. I looked in the Yellow Pages and called Resolve Rooter as they had a $30.00 off coupon. They arrived within 2 hours of when I called. The fellow knew exactly what he was doing and he had the repair done within 10 minutes. However, I was very unhappy with the price, as I know this part is approximately $5.00. There was no negotiations here, it was $275.00 and he took off the $30.00. I hope to use Angie's List in the future to avoid this expensive repair, and I have 4 toilets in the house!

Don't waste your time!

CALLED TO PROVIDE TIME FRAME. ARRIVED ON TIME. FRIENDLY SERVICE. EXPENSIVE. LEFT SOME TRASH/DIRT ON FLOOR

REFUSED TO GIVE ME A WRITTEN ESTIMATE. ONLY A VERBAL APPROX 4 TIMES MORE THAN IT SHOULD BE!

HE DID A VERY GOOD JOB AND HAD TO WORK WITHIN A VERY SMALL SPACE. I LIKED THAT THEY WERE WILLING TO ACCEPT PAYMENT VIA CREDIT CARD. THEY WERE COURTEOUS AND CLEANED UP EVERYTHING AFTER THEY WERE DONE. IT WAS A VERY GOOD EXPERIENCE AND I WILL DEFINITELY USE THEM AGAIN.

THEY DID NOT SHOW UP WHEN THEY SAID THEY WOULD AND DIDN'T CALL. I HAD TO CALL THEM 4 TIMES. WE SET AN APPOINTMENT FOR THE NEXT DAY, THE TECH WHO CAME WAS PULLED OFF AN EMERGENCY JOB AND WAS CONFUSED ABOUT WHY HE WAS PULLED OFF THE JOB AND SO WAS I. HE FIXED THE LEAK IN THE RADIATOR VALVE WHICH WAS THE MOST IMPORTANT, THE KITCHEN FAUCET STILL DRIPS, AND SEVERAL OTHER THINGS WERE NOT DONE TO MY SATISFACTION. I WOULD NOT USE THEM AGAIN.

THE PLUMBER DID NOT SHOW UP DURING THE TIME I HAD SCHEDULED HIM TO ARRIVE. UPON CALLING THE COMPANY TO INQUIRE, I WAS TOLD THAT HE WAS RUNNING LATE AND WOULD HAVE TO WORK ON THE JOB THE FOLLOWING DAY INSTEAD. THE PLUMBER DID ARRIVE DURING THE RESCHEDULED TIME THE FOLLOWING DAY.

THE PLUMBER WAS POLITE AND REASONABLY PRICED.

THE SERVICE MEN WERE VERY POLITE AND PUNCTUAL. THE WORK IS GUARANTEED FOR 3 MONTHS. I HAD TO CALL THEM AGAIN AND THEY CAME OUT VERY QUICKLY TO CLEAR THE DRAIN A SECOND TIME. AT NO CHARGE BECAUSE IT WAS STILL UNDER WARRANTY. I DEFINITELY RECOMMEND THEM. NO HOME OFFICE BECAUSE THEY SEND PLUMBERS OUT FROM THEIR HOMES. THEY SERVICE ALL PARTS OF PHILADELPHIA.