Contratced with Carlton 14 months ago. Pool is a disater. They flat out refuse to communicate. Now they are holding my cover ransom. They want to be paid for a pool that leaks and has a terrible finish and due to their mistakes my brand new patio is torn up. DO NOT USE THEM. Flat out worst experieince with a company I have ever had.
Response from CARLTON POOLS INC
Mike,
We want to assure you that we are committed to resolving these issues to your satisfaction. We value your business and deeply regret the inconvenience and dissatisfaction you have experienced. We are committed to regaining your trust and ensuring that your pool project is completed to the highest standards. Please allow us the opportunity to rectify the situation and demonstrate our commitment to customer satisfaction.