Finishing Touches

I originally tried to contact him around the 24th of September. When I finally got in touch with him, he came out to look at the work I wanted done, and he told me then that he couldn't do the job for a few weeks since he already had other jobs scheduled. I told him that I was willing to wait. He said he would be sending me an estimate via e-mail. When I didn't hear from him for more than a few days, I called him back to ask whether or not he was interested in bidding for the work. He said he'd forgotten. After I got his proposal, we agreed that they would do the work on the 25th - the 27th of November. This was at least 6 weeks before they were to start the work. It became quite obvious to me from his lack of responsiveness and what he said, that my job was not his "bread and butter" and so it was not very important to him. I sent him the following email earlier today: "Just wanted to let you know that I decided to find someone else to do our floors since you cannot honor our agreement to do the work on November 25th, 26th, and 27th. I can understand that things can come up that will force you to reschedule work, but it's unacceptable that I didn't find this out until I had to finally call you yesterday, six days before our agreed upon dates. I will find someone that will value my business".

They never followed up with me after speaking with me the day before over the phone.

Steve and crew did an outstanding job and were very pleasant to work with. I would highly recommend them to anyone. We plan to use them again for additional tiling projects and granite counter tops.

Finishing Touches was not the first company we called. After numerous no return calls, even missed appointments by other companies we were beginning to think that no one wanted to do a small kitchen job. Next, we saw Steve Paz and Finishing Touches on Angie's List, also with good reviews, so we decided to give Steve a call. He replied, gave us a quote, we picked out the granite and the the fabrictors came out to measure for the template of our counter top. Within the week our counter top was installed. Steve came to inspect the work done and confirm our satisfaction with the job. We would recommend Steve Paz and his company, Finishing Touches to anyone needing granite or tile work and we would not hesitate to call him again.

I was very impressed with reviews on Angie's List, so I called for an estimate. Steve Paz came out to measure and provide an estimate for removing old tile and installing new, 12 x 24 porcelain floor tile. I thought Steve was very trustworthy and reliable, and I'm sure that he would have done a great job. I got a lot of estimates and I was torn between using Steve and one other installer. I ultimately chose the other installer. The other installer had a large crew and seemed like he would finish the work quickly. For all I know, Steve may have been just as fast, but due to the other installer's larger team and a recommendation of the other guy by a tile store, which seemed to indicate that the other guy was well versed in installing modern, large format tile and use of cutting-edge mortars, grouts, and narrow grout lines, I chose to go with the other installer. Again, Steve may have been equally experienced with these things, and I just wasn't aware of it. I'd love to use him for another project, because he certainly seems like a great contractor, and I like that he does the work himself. His estimate also was the lowest, so that's a big plus for Steve.

I contacted Steve because of the reviews on Angie's List. I scheduled a time to meet with Steve to provide an estimate for the work I needed to have done. He was on time, professional and courteous. I scheduled the work with Steve. He showed up on time and ready to work. The work took a total of three days (as estimated), and Steve and his crew were very careful to keep the work area very clean. The work he did came out great, and I'm very pleased with the final product. My only regret is not having had the work done sooner! We've all heard the horror stories when dealing with contractors. Steve does what he says he will do, with a good attitude and great work. Steve wants to make sure you're happy with the final product and goes out of his way to make sure he leaves a happy customer. I'll definitely be using Finishing Touches Tile/Granite again.

After having a less than satisfactory experience with another contractor I was a bit wary of undertaking a new project. My experience with Steve and his crew was outstanding from the moment I contacted him. He replied promptly to my call, scheduled the work quickly, and began on time. Steve and Richard were courteous, efficient, and communicated with me frequently to ensure the design was exactly as I wanted. They worked quickly and efficiently and kept the disruption to a minimum; the work site was left spotless each day. It was a delight to work with someone who not only takes pride in his work, but also exhibits a truly professional attitude. The quality of the work is excellent and finished on schedule and on budget...a rarity these days. I will not hesitate to use Finishing Touches Tile/Granite again. Thank you Steve!

Steve and crew did a wonderful job for us. We had owned this house for 30+ years most of which it was a rental. We had the foundation repaired. After letting the house settle from the repairs, we contracted with Steve to perform his magic. Steve's tile work was awesome and sheetrock work was tremendous. They restored it to better than new condition. After we had flooring and new appliances put in, we put the house up for sale. It sold quickly. Thank you Steve. We would use Steve again in a heart beat.

Finishing touches were so good with my 80 year old parents. My mother was already nervous, and anxious because of her previous experience with the company who took her money and ran. They explained to her in great detail what needed to be done and kept her updated every step of the way and made her very confident in their ability to do the job. They were prompt, courteous, and did a beautiful job. She will use them in the future when needed. I will keep them in mind for my future bathroom remodel. Thank you Finishing touches!

Esterman did a great job and was reasonably priced. Gave me an estimate on a Sunday. Did the job the following Friday and Saturday.

In a time where it is hard to find contractors that do what they say and what you asked for, Steve and his crew are an OUTSTANDING example of the very best. He helped me find tile to match mine, met me at the distributor that would only sell to the trade and picked up the tile when it came in. In addition he introduced me to a tile company to get the accent tiles at a very good price and picked those up as well. He picked up the new tub I had ordered. He was willing to do whatever it took to make our renovation experience pleasant and as easy as possible. We ran into problems with the plumbers that I called in which put Steve back at least a day. He did not complain, helped the plumber when he could and made a tough situation as easy as possible. Steve and his outstanding crew worked in tough conditions at times working around 4 other contractor personnel, excited dogs etc. His work is beautiful, priced right and on time. His attitude and that of his workers is professional, friendly and "can do"! Not only would I hire him again, I have hired him to start another job in my kitchen this month. If you want a contractor to work with you, help you with patterns that work for your space, show up on time, work hard and with a wonderful attitude.....HIRE Finishing Touches and Steve Paz the owner!

Contacted via Angie's List and Steve called soon after to schedule an estimate. Work was scheduled quickly. They arrived on time, kept us informed during the process to ensure everything was exactly as we wanted. Completed elaborate tiling and niches on first day and grouted on the second day. We purchased tile ahead of time and during estimate he was able to advise us on the best tile to finish our desired look. Excellent work and so nice.....very professional. Highly recommend.

Steve was very professional throughout the entire process. He provided us with an accurate estimate (soup-to-nuts) and did not try to add any charges post estimate. After selecting the tile, Steve picked it up from the tile wholesaler and installed it on the day and time of the selected date of installation. Once Steve began the installation process, it was completed within 5 hours. My wife and I are very satisfied with the completed floor along with the process. In a field where individuals often over-charge, no-show, or nickel-and-dime you with charges, Steve is a stand out individual.

It didn't go well because he didn't even show up.

We contacted Esteban for an estimate and were very pleased when he was able to provide the estimate in the time frame estimated. He came in on cost pretty comparable to another vendor. We had 4 estimates provided and the other two were extremely over on price. He recommended Discount Tile so we went to check out the tile selection and cost. Super impressed to find the selection was terrific and price equally so. We made arrangements with Esteban to start work on April 1st, 2013. He completed the work in a timely manner and made the whole experience very positive. he and his crew were extremely polite and professional and made sure the job site was left clean at the end of each day. We had tile installed on the left and right side as well as the back wall, from floor to ceiling. Accent tile was used and a step-down wall was built as a divider between the walk-in shower and the rest of the bathroom. We cannot say enough about the quality of the work performed and the services provided by Finishing Touches Tile/Granite. In the future we intend to remodel other areas of the house and have already advised Esteban that we will be in touch. He used quality materials and did such a superb job for us that we recommend him highly! We have loved every minute of using our new shower and best of all - no glass doors or panels to constantly squeegie!

I choose this company based on their professionalism, water proofing method and price. We had to tear apart our master shower because of a water leak and waterproofing failure. So to me just putting tile on hardy backer board didn't cut it. When Steve explained the water barrier they used I felt much more comfortable. To me do things right the first time and that is their approach. They stuck to our timeline but the quality did not stuffer based on this. They never a cut any corners. They always went above and beyond on each job. They always left the job site clean and worked with me on every design decision. I felt very comfortable with everything they did and thought they were very fair with their prices. They are pretty busy but worth the wait. I rescheduled my painters around the tile and am very happy I did. I love everything and everyone that I worked with during these jobs, ie Discount tile, and the granite yard.

They arrived as planned and immediately removed old flooring and prepared concrete for porcelain tile installation. Began installing tile the next day. All employees were very friendly, very professional, and worked very hard the entire time. They readily answered any questions/concerns I had. They finished job on time with no problems. Enjoyed working with them.

Steve came out to do an estimate the following morning that i could him, Did the work quickly, my estimate was fair. He was professional, very nice and honest.

Steve arrived promptly to give a quote for the job. The job went smoothly from start to finish. The quality of the work was excellent and Steve and Gabriel were on time, friendly, and professional. After the job, a minor adjustment needed to be made around the shower valve stems in order to get the flanges back on. I called Steve and he and Gabriel were there the next morning and fixed the problem quickly. I was very satisfied with both the work done and the interactions with this vendor. Highly recommended.

Mr. Steve showed up fast, gave me a very fair estimate, made wonderful recommendations, worked fast and completed my small job on a weekend. He is professional and courteous. The work is beautiful.

I was very pleased with the work they did. They were very professional. The area was left very clean. The whole experience was wonderful and I would recommend them to anyone.

It was great. We set up and appointment and he showed up early actually. They were all professional, had to move around the kitchen a bit and put it back together how it was. The kitchen looks great! Really happy with the service.

The overall experience was great. Steve and his crew had done Tile work for me in the past, so I thought I would see if he was available. To my good fortune he was. Steve came and measured, so I would know how many square feet (60) I needed, so I could pick out a granite slab and they could customize it to what I needed. Steve and his crew did demolition on the first day. They were very clean, there was no dust, nails or wood left around. Their attention to detail is remarkable! The second day the granite went in!:) Along with granite, they installed new sinks and faucets. It was a really quick and painless project. Steve is extremely knowledgeable on many construction issues and is always willing to go the extra mile to make a customer happy. I LOVE my counter tops!!!

Over all I think it went quite well. The only thing I would change is I would have gotten a detailed written bid instead of verbal as there were misunderstandings about what I thought was included in the bid and what wasn't.

We were replacing the vanity in our bathroom and because the new one was to be smaller, we needed to remove and re install flooring in our small hallway powder room (~ 30sq ft). Quotes from Home Depot and Lowe's were through the roof because of all the minimum charges (demo = $4 per sqft, minimum $250, etc...). The problem with this job was the existing ceramic tile didn't end at the doorway, they are large 18" squares that flowed from the hallway into the bathroom - meaning the tiles entering would have to be cut in place and the new flooring matched up to it. Found Steve on Angie's List and sent an email via the site. He called on Sunday and we set a time for him to swing by on Monday morning. He showed up on time. looked over the job, quoted $350, and we took it. . Best of luck for us - the job he was supposed to be doing in our area of town was delayed due to unforeseen circumstances so he said he could do it right then. He headed back to his other site to get his truck and tools, I headed to Lowes to pick up the supplies. 4 hours later, we have a beautiful espresso bamboo floor with brand new baseboards. Not only did he do it quick, but he immediately picked out the details that will make it a quality job (where to cut and transition the tile so outside you don't see the wood, inside you don;t see the tile. Overall a great experience. Thanks!