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"Kohl Heating Services whom we have used for almost 10 years AND WERE ALWAYS HAPPY WITH AND TRUSTED told us we needed a NEW COMPRESSOR for our 5 year old HEAT PUMP they installed in 2019 . on 6-21-24 our AC stopped working , we called Kohl Heating Services on Saturday morning 6-22-24 paid the the $179 weekend service fee rate figuring it was a capacitor as it was in the past with our other heat pump . their tech replaced the capacitor , and told us that the compressor was bad , it was covered under warranty however the labor cost was going to be $1650.00 to $1950.00 . so in the meantime because Kohl Heating Services was not able to install the new compressor till 7-1-24 over a week later we went out and purchased 2 AC units at the cost of $500.00 to keep the house cool as possible for the week . i also contactacted our insurance company thinking it was possibly a power surge from the bad storms we had that week . Kohl Heating Services told the insurance adjuster there were no signs of a lightning strike , our adjuster advised us to contact another heating company to get their opinion . the other company came out to inspect the heat pump and was curious as to why a 5 year old heat pump would need a new compressor ? they replaced the capacitor and the heat pump fired right up without any problem whatsoever they checked the freon and the gauges read perfect . in closing we almost put out almost $2000.00 on a bad diagnosis . Kohl Heating Services response to us was " it was a busy week and sometimes thing just fall through the cracks " we did ask them for compensation for the 2 AC units and at least on of the service fees plus electricity cost . they offered to reimburse the service fee only , we said that wasnt good enough as it wasnt our mistake and would like the two AC units to be paid for also . "No" was the answer , then they offered to pay for both AC units and wanted them and the receipts but no reimbursement for the $179 service fee . by that time i had sold the 1 AC unit at half of what we paid . i told Mr. Kohl they could have the other AC unit for what i paid , $300.00 and the $179 service fee and his answer was no . also NEVER EVER WAS IT STATED TO US THAT THE COMPRESSOR MAY HAVE BEEN OVERHEATED AND NEEDED TO COOL DOWN !!!!!! and that the tech to instal the compressor would double check just to be sure NEVER !!!! even if the compressor was " OVERHEATED " the AC quit around 7pm on 6-21-2024 Kohls Heating Services did not arrive until 6-22-2024 around 10am , so Kohls Heating Services is implying that after 14 hours the compressor had still not cooled ? not sure why any company would jeopardize losing a almost 10 year paying customer ? but Kohls Heating Services managed to do so ."

"Great, very professional. Recommended."

"Overall the multiple projects went well. More costly than expected but we did receive some discounts which helped. The only one item I would mention is that we bought an incorrect faucet/drain combination. The tech replaced the drain components but since the faucet we had was designed to have a pull lever for the drain, and the one he used was a push down stopper, the hole where the pull up leveler would have gone stayed opened. It does not look good so we now need to live with it."

"Awesome, experience. I had AC installed at my son's home. The owner, Chester and team were very professional and flexible with our timeframe of work from beginning to end. I would definitely recommend their service."

"Everything went well"

"Rod did a great job. He is quick and does spotless work. Quality and affordable"

"Excellent experience. Highly recommended."

"They were quick and completed the job. Good price too."

"Terrible: 1) Installer did not install as agreed upon. Line was to be placed behind wallboard. They insisted it would not fit, but I found out later when I had another HVAC company install the same units at my work office and did place lines behind wall board behind 2x4's. Be honest will ya! 2) Installer damaged a valve in condenser causing unit to leak which needed replaced. I asked for a new condenser, but Climatech refused and repaired. and warranted the repair. I would have rather had new. 3) Installer split the copper line in two places. A 2nd installer had to come out several days after install to repair and finish install. I requested a new copper line, but they again refused, but instead warranted the repairs. I again wanted new. 4) They sale the unit as most quiet in industry, but when it get's below 40 degrees outside condenser hums and struggles over condensation. The inside unit gurgles and whistles and hisses over it as well. They had a Mitsubishi person come out. Their response is unit runs normal and the operations manual states that the noise is because of condensation and won't do anything further about it. I would have not ordered the unit knowing this. They should list this before selling it. Emailing me an operations manual after the fact of install and payment is just not an acceptable response. Neither Climatech nor Mitsubishi is showing any integrity nor addressing the noise problem. I would not use either again. I am exploring legal options and trying to develop a class action legal case over false advertisement to obtain a replacement unit to eliminate the noise or refund. Very disappointing to spend the one and get this from companies such as this. Email me for more information dferchak@comcast.net Look at the pictures to see how bad their install looks in a finished room over the false position of their installer."

"Satisfied"