Tom Natalini Sr & Son Inc

MR. HART CALLED AND EXPLAINED THAT HE WAS UNABLE TO PERFORMED THE SERVICE I NEEDED,BUT HE WAS A ABSOLUTE JOY.HE KNEW WHAT PROBLEM I WAS HAVING IN MY BASEMENT AND WAS VERY DETAIL ON WHAT WAS THE PROBLEM AND WHAT WOULD BE NEEDED.SINCE HE WAS UNABLE TO DO THE JOB,HE REFERRED SOMEONE ELSE FOR THE JOB.HE SPOKE HIGHLY OF THEM,STATED THAT THEIR ESTIMATE WERE REASONABLE,PROFESSIONAL AND IF I HAD ANY CONCERNS TO CALL HIM.TOLD TO LET THEM KNOW WHO REFERRED HIM. MR.HART VERY NICE PERSON AND CARING ABOUT OTHERS. DOESN'T LIKE FOR PEOPLE TO BE TAKEN ADVANCE OF CONTRACTORS OR SALEPERSONS. I DEFINITELY KNOW WHAT TO LISTEN FOR AND LOOK FOR WHEN MEETING WITH CONTRACTOR OR SALEPERSON.

They showed up promptly and worked very efficiently to get the job done by the end of the week as promised. They also cleaned up the areas they worked in, so our lives were that much easier. They did truly excellent work.

Very well. Start date as initially provided in estimate and arrived on time. Stayed exactly within the time estimate, wall looks great. Also did a great job cleaning up afterwards. Tom Natalini also followed up with phone calls and was on site as well. Very professional.

They were very responsive and their price was reasonable.

I never received an estimate despite being promised twice that I would.

I had watched Natalini's workers do beautiful work outside my doctor's office in Center City and took down the number. (This strategy has failed before but I wasn't an Angie's member then.) Encouraged by the work, high grades from Angie's reports and the chance to get a clear idea of cost for a large job, I called and got a quick return call from the owner. He sent his son instead, who was a few minutes late but no big thing. He was extremely nice yet professional, even taking time to explain some details of having a curb done. He wrote down our number. I was relieved that he was direct about work they don't do--the porch-- but he said he would have the carpenter they use contact us (This send flags up in my mind as a bogus line I've heard many times but things looked hopeful.) An estimate might take a week, he said. He'd drop it in the mail slot. Well. That was March. It's almost July. We thought the reports would make a difference. Pretty dissappointing.

The team of workers showed up early each day they were there and cleaned up when they finished the job. They estimated that the glass block would take 2 weeks to arrive and started the concrete and pointing in the interim. The glass block arrived in less than a week and on days 2 and 3 they removed the old windows and installed the glass block.

Tom Natalini is extremely responsive. He will mostly like you call you back the same day or at the very latest the next day. He and his sons are very competent and professional. Tom will give you an honest estimate and only perform work that is absolutely necessary. He is trustworhty.All of the work he and his sons do is done with absolute quality and care. They take pride in their work. I have recommended him to neighbors and friends and will continue to call on him in the future.

Mr. Natalini came promptly and looked over the problem, explaining exactly what he was going to do and giving us a few options. His estimate arrived within the next few days, and shortly after that we agreed on a date. Despite all the recent rain, he kept that date, calling the night before to confirm. The work, which really looks nice, was performed over 1.5 work days. Mr. Nataline asked for half of the payment before he began and the balance upon completion. Things could not have been any better. One of the best experiences we have had with a contractor.

I would give them a 7 out of 10. They were a little expensive. They really didn't do all that I wanted...but what they did do they did very well.

We were very pleased with them. They are excellent. They are very competent. He was a very pleasant guy to deal with. He did what he said he was going to do and he did it well. He is a little on the high side as far as price, but I would use him again because I think it is worth it.

Tom came to the house on a Sunday and followed up the next day with an estimate. He was the highest of two bids, but we were impressed by his good scores on Angie's list. We had to reschedule once and Tom had to reschedule once. This was a bit of an inconvenience because I had scheduled other work to be done the same day. But Tom and crew arrived as promised on the new day and did the job all in one day. He and his son ran the job and were knowledgeable, professional and worked hard to please. Since this was work on the front of the house, I cared about how it looked (curb appeal)! They did a great job.

I verbally gave him the job after getting 3 estimates. He seemed capable of doing the work and he was my middle bid so I felt like it was a good fit. He was scheduled to start twice. Both times he called the night before and canceled. I then told him he was no longer needed. I had taken 2 vacation days to be there on the days that he was supposed to start and I could no longer risk him not showing up. He blamed me and said I didn't need to be there when he started. I asked him how he would be able to get a deposit and a key without me being there and he didn't have an answer. Then he told me how unreliable his workers were and that he was thinking of getting out of this business. I see him advertising a lot so that was just a sob story.

Tom Natalini is an experienced and professional contractor. I have an older row house that was showing signs of potential problems (bowing back wall, crumbling walls in basement). Tom was able to explain in detail how my house and foundation were constructed and to describe the processes that were operating on them over time. I was confident in his diagnosis of what repairs my house needed and how to do them. His proposal was clear, his crew showed up on the scheduled date and worked steadily until the job was completed, and they cleaned up each day, so I experienced minimal disruption. He also did an extra item for free, filling a hole in a common access drive. Angie's List customers should know that Tom advertises a discount that is automatically applied when you get your proposal from him. I would definitely call on Tom and his crew for other work in the future and would recommend him to others.

I don't understand how this guy gets such high marks on Angie's List. This is the 2nd time we've attempted to use him & the 2nd bad experience. Six or 7 years ago he gave us a quote for backyard patio & brick pointing work - this was based on someone in the neighborhood who had used him for pointing work. He came, talked a great game then we waited. Finally he asked us if we could wait 3 months until his schedule cleared. So we did, but when the time came he said he was short help & couldn't do the job at all. Four months wasted. Now we try again (should have learned, huh?); he misses the first appointment but does call after. Tries to re-schedule the 2nd appointment twice, but finally shows & provides a professional written quote. I asked a couple questions hoping to lower the price somewhat by changing the request. He says he's no longer interested in the job. Probably because of the ratings here, he doesn't need to care. No idea what his work might be like but if you want to use him, don't even ask one question; it is on his terms only.

They returned my call and came out immediately. They were prompt, friendly, courteous, and extremely helpful. They referred me to Angie's List for a different type of driveway. I have a concrete driveway, and they said with today's prices it was not the best choice to replace and use the concrete. They told me to go with blacktop, which they do not do.

They were very prompt in providing the estimate.

After a little bit of a rough start with communication, Tom Natalini and Sons came, did exactly the work desired, explained and work to me thoroughly, and even helped me to save money on the job by reassessing the work as it went along and deciding some work didn't need to be done. They lent me tools for some work of my own and did all the small things, such as hauling debris from another project on the house for free, just to be helpful. I did not receive replies to a few emails (although I did to others), and my initial conversations had a few misunderstandings, but once the work started, they were incredibly professional and the work done is excellent.

He is extremely fast and on the ball and strikes me as a perfectionist. His estimate was slightly higher than another, so I didn't go with him.

It went well overall. The quality of the job was great and he was a good individual. I think for the quality and amount of work that was done the prices were fair.

Their reply on June 8 was not helpful: "What I can see from the photo, removing existing concrete will run between $700.00 to $4800.00. Thank-you." I told them I could not negotiate with an owner over a price difference of $4100, and that I was very disappointed in the way I was treated. Their answer: "I would like to see you there Sunday between 12 & 3 pm. to see exactly what you want to do. We look at 9 to 15 jobs each Sunday. Please call me and let me know 610-449-2147. All the emails we get sometimes some get lost in the shuffle. Thank-you. Tom Natalini" I know they have a good reputation on Angie's list. However, as far as I am concerned, they dropped the ball, never looked at the property I was buying and didn't even apologize for their mistake.

He did not call the first time, so I called him back. I felt he was too high. I think $600.00 for each step is too high for me. I feel he was just quoting over the phone to keep me from calling back.

Tom and company were terrific. They were fast, efficient, and did a great job. They made several other suggestions (not involving masonry work) to prevent further water damage. I'd use them again in a heartbeat.

Tome came out on a Sunday to look at my yard project. He had ideas right away. He mailed a proposal in a couple of days. I accepted the proposal. Because of weather related problems he was backed up 2 weeks. That was not a problem. He called the night before the work was to begin. It was amazing to watch them work as a team. My brick yard looks beautiful. Thanks Tom.

Communication was not good so I will ask for someone else to give an estimate.