Tom Natalini Sr & Son Inc

I phoned Natalini Masonry to come out and assess what brick pointing needed to be done and provide an estimate. They made an appointment for that Sunday but no one showed up at the scheduled date and time. About three weeks after another provider did the work I got a phone call from Natalini saying that they found my name and number on a slip of paper and did I want them to come out and provide me an estimate still.

Tom came to look at the job in October. He told me they couldn't start until December 7. OK. Then, two days before they were suposed to start, he sent me an email saying they couldn't do the job until Jan. 28. No reason for the two-month delay. But OK. I was fine with it. Now it's Jan. 29. They canceled yesterday because of the rain. This morning I get a call from Tom's son. He had no idea he was supposed to do this job and he's going to be several hours late. I was a little concerned because there were specific places that needed to be addressed that I had gone over with Tom. How would his son know what to do? Apparently Tom does not like it when women ask questions or express concerns. He canceled the job by email - didn't even call - AS I'M SITTING HERE WAITING FOR HIS (LATE) son to arrive. I've included the email below. It basically says that it's not his fault I had a bad contractor before. And that he was doing me a favor by taking on this small job. ( It might have been small to him, but it's two weeks pay for me.) It's true that he's not responsible for previous work. But he is responsible for scheduling projects, showing up on time and acting professionally when people ask questions or voice concerns. If things get screwed up, apologize and explain what's going on and how it'll be addressed. Don't pat me on the head and say "don't worry about it." I called him to talk about the situation and he didn't answer and didn't call me back. I've had plenty of great contractors - electrical, plumbing, handymen.. so there are good ones out there. Maybe Natalini does good work but I wouldn't know, and I would never hire him. Especially if you're a woman. Here's the email he sent, by the way. 'The way your acting because of your Last mistake that you made hiring thisLast clown that did your work you areStereo typing every mason you willEver hire and hold it against all masons.we are a small co. And ifYou knew how good we are you wouldBe very glad to have waited for us.You had the one person that alwaysLet you know what was going on. AndAlways got right back to you.we takeAre time and do the work right this andAlways doing are own work.we are a3rd.gen of masons and have a veryGood name. I have had people pleading with me to take there work.Even though the job was to smallWe still tried to help people.We have always had work in goodTimes and bad because we do goodWork. I am tired of trying to proveTo people that doesn't know who weAre and I don't need to do this anyLonger. Good luck Thank-you Tom Sr,"

We received a prompt, professional estimate from Tom to repair some of the stone masonry on our house, along with repair the concrete around our bilco door and a small stucco repair along one of our windows. The company is small, and due to weather there were some delays in starting our project. However, Tom did a pretty good job informing us of the delays and thanking us for our patience. We paid a deposit at the beginning of the work, which took about a week. On the last day of work, we left a check for the remaining balance. Upon completion of the work, Tom e-mailed us to make sure we were satisfied with the work. There was one small repair that was missed and Tom's team returned quickly to fix it and did not cash our final payment until we told him that we were satisfied with the completion of the work. Overall, we were extremely impressed with the quality of the work. The stone portion of our house is old and we aren't the first owners to make repairs to the masonry. However, the repairs made by Tom's team matched the original work almost exactly - our landscaper even commented on the quality of the repairs! I would recommend Tom and his team and plan to use them going forward for any additional repairs we may need.

I called Tom Natalini on August 18, for him to do some masonry work in my house. He came and gave me an estimate following Sunday. I requested him to do the job. The job was sealing cracks at the back of the house and repairing and sealing the front windows plus perhaps redoing the whole stucco at the back. He gave me an estimate and he told he could schedule it to Nov. I said fine, and the job was scheduled for Nov 26, 2012. Since I haven't heard from them, a night before I called hin on Nov 25th to ask what time they would be arriving. I did not get any answer. A few days later his son Tom Jr. called and came and looked at the job and said they would come and do it coming Friday. Friday came and gone, I called again, Tom returned the call and said they will do the job following week. Following week Tom stopped by but he said his ladder was too long and couldn't get it over, he would go and get a shorter ladder and come back. That day he never came back. I kept on calling and recording a message but they never responded. I think they are very irresponsible; they wasted my three months promising they will do the job but never did it.

The company didn't show up when they said they would...I posted on Angie's list. They called us and apologized and asked for another shot .they came out and asked us to change the rating on Angie's list and said they would call in a couple days with the official estimate. We updated the rating thinking we could work it out....they on the other hand never called. The rating goes back to "F". Standing someone up twice is unacceptable and unprofessional.

Tom was responsive, on time, professional, and knowledgable. He was the second person we hired to try to fix the problem. Even though it was a little pricier, we were confident he would finally fix the problem. The quality of his work was exceptional and the service exceeded expectations. He obviously takes great pride in delivering a great product.

He was extremely professional and clearly knew what he was talking about. Ultimately, we went with a handyman recommended by a friend, but if I wanted serious masonry work done I would certainly consider Natalini & Sons.

The communication was very good by telephone and email. The quality of workmanship was extremely high. In fact he matched the style of the new stucco to the existing stucco very well. The work was finished quickly and the clean up was impeccable.

Chris was very profession, arrived at the appointed time, and was great to talk to. We received his estimate for a full re-pointing and asked if he could change the estimate for a patching of the mortar. Chris kindly did so, and with the 10% discount it came to $4250. I wish we could have gone with Chris, but unfortunately, due to financial constraints, we had to go with someone less expensive.

Tom and his guys did great work and worked very quickly. They are conscientious about cleaning up and were generally very helpful and friendly. They started the work on time. Tom is very good about communicating through email and phone to make arrangements. We are having them come this week to start the second phase of masonry work on our house.

From our first meeting, it was clear that Tom had a thorough knowledge about his trade and quickly identified areas where water could be coming into my house. He clearly was familiar with houses in the city and what needed to be done. Also, more importantly and unlike other estimates I got, he did not tell me I needed more work than I actually did. His team was professional and respectful of my house. I would definitely use him again.

I called this company for an estimate due to all the positive reviews it received on Angie's List. The person was on time for the appointment, and very pleasant to deal with. As such, I was very shocked when they sent me their estimate, which was over $10,000. This seemed very expensive to repair a chimney that is only a few feet tall. It was also about four times the amount that other companies provided to do the same exact work. Obviously we did not hire this company for the job.

Tom and his crew arrived on the date and time specified. Their conduct was professional, cordial, quick and clean. The craftsmanship exceeded my expectations at every turn. I couldn't be happier with the experience and the results.

Tom Natalini and his workers are super professionals. I had them out to initially install two starbolts to a bulging 100 year old exterior wall, as recommended by a structural engineer. Tom was super knowledgeable about his craft, and about how to go about saving the wall from being re-built, and how to correctly repoint using the materials required to match the original wall.After beginning the job, it became apparent that the existing three starbolts (that came with the house) were installed improperly and were contributing to the continued wall movement. Tom and his crew explained well why the old starbolts were wrong, took pictures of the existing installation, as well as their installation prior to closing the ceiling for my records. This additional work added time and cost to the job, but Tom explained what was necessary, and there was no problem continuing the project without interruption.The work was impeccable, the workers were polite, clean, quiet and very considerate of my property and of my neighbors (they even cleaned off the cars in front of the house that were dirtied by the dust!) My neighbor even complimented them to me on their professionalism and consideration for the street and neighbors.Even with the extra work that was uncovered, as well as some requiring more work than thought, Tom and his crew were wonderful to work with, and I would recommend them to anyone.

During a particularly windy rain storm we realized water was leaking into our kitchen around a vent that led to an outside brick wall. A quick fix with caulking was performed by a family friend who suggested that masonry work was needed not just in the area of the leak but in other locations as well. We got three estimates for the job. Tom Sr. returned my call promptly to schedule a time for the estimate. He arrived on time on the scheduled day. Tom's estimate was the highest of the three, but we went with him instead of the others because he seemed substantially more knowledgeable and described what sounded like a much more thorough job than what the others described. He was also very honest about what did and did not need to be done and did not try to sell us more work than we needed. We did have to wait several weeks before the job could be done, but this would have been the case with at least one of the other masons we contacted. Tom Sr. and his crew arrived as promised on the scheduled day. On the first day they worked on the street side of the house; they removed the down spout and window boxes and repaired all damaged brick and mortar. All vents and the eves boxes were caulked. The down spout and window boxes were replaced. My only complaint was that the window boxes were not placed back on the correct windows. They could have been a little more careful in marking exactly where things came from or they could have asked before they replaced the window boxes. We did not realize the mistake had been made until after they had left and we did not bring it to their attention the next day because we didn't want to delay the work they were doing that day since we needed them to be able to finish in a timely manner. Since the window boxes are hanging from the second and third floors it was a difficult fix for us to perform. On the second day they worked on the garden side of the house re-pointing all damaged brick and mortar. On both days the work area was thoroughly cleaned when they were done, leaving our sidewalk and garden neater than before they came. All of the workers were professional and courteous.

I called Mr. Natalini in December 2011 for an estimate on pointing bricks on back of house; we settled on meeting about two weeks after my call. Tom, looked over the back of the house and explained what needed to be done and how it would be done. After receiving the estimate, I called to confirm that we wanted to go ahead with the work. Tom explained the need to wait until the weather broke and that he would put me on the jobs list for March. When he called in March, my husband and I decided to add repair of driveway and the walkway along the side of the house. Tom, came out again and explained how the old concrete would be removed, and the stones and wiring that would be laid to support the concrete driveway and walkway. He sent another estimate that included the additional work; I called to let him know the job was a go; a week or so later the work began; Tom also included a repair to our retaining wall, a crack in the concrete wall of the house and pointed a couple of bricks on the front of the house. The job was finished in about two weeks. My husband who was home when the work was being done, had no complaints about the work or the workers. We were pleased by Tom's knowledge and professionalism and the fine job he and his workers did.

I called Mr. Natalini on Tuesday. He returned my call that night and set up an appointment for Sunday between noon and three. On Friday I called to confirm the appointment (as I always do with contractors) as well as see if I could get a tighter arrival time, as I had many things to do on Sunday outside the house. No one called back. I called again Sunday morning asking the same question in a voice mail. No one answered, but it's possible it was an office phone. So I stayed home the entire day, no one ever showed. No one ever called me. No one ever called me the next day. I understand you can be busy, but it takes 5 minutes to give a customer a call and let them know you won't be showing up, instead of having them waste what little time they have waiting for you not to show at all. For the record, I nor my wife ever left the house the entire day, not even for a minute (in case the company claims to have shown up). Furthermore, the number Mr. Natalini has (as evidenced by the call back I received from him initially) has all calls recorded online, so even a missed call without a voicemail would be recorded. There is no such call. And lastly, I confirmed that this is the same Natalini (based on the phone number listed here), as I am aware there are multiple on Angie's List.

Showed up on time, did the job quickly and left the house neat.

During the heavy rains of August and September 2011, a water main broke and filled our basement with 2 feet of water. Water was coming in through holes in the walls and floors. Once the main was fixed and we were finally able to clean up the water we went right to Angie's List to find a basement waterproofing company. Every company I called was swamped (understandable given the weather), but even when they said they'd call back weeks later they never did. Realizing that it was less of "waterproofing" service and more of a concrete repair I looked up Tom to see if he had done basements before. We had used him for other concrete/stucco work outside our house and were very happy with his price and work. He had done lots of basement work similar to what we were looking for. I called him and within 2 days he came out and gave us an estimate. The price was good and he was able to schedule us within a week. They started the work on a Monday and everything was completed within 5 days. He removed everything from our basement (we store a lot of stuff down there) and moved the washer and dryer. He moved everything really neatly into our dining room and outside (covered with plastic). After all the work was completed he replaced everything and cleaned up the floors on the first floor (they had tracked in a lot of dust). The basement looks great. There haven't been anymore watermain breaks, but I feel confident that everything is properly repaired.

We were out of town for the first few days of the job and they had to get a house key from a neighbor. No problems there. The job was done efficiently with a minimum of disruption to us. They had to re-build a small part of the wall around the water heater, which they did at no extra charge. The new walls look great and they even closed up some air leaks. Finally, they did a very thorough job of cleaning up. Very thorough. We were quite pleased and will have them back to do some exterior work once the weather warms up.

I contacted Tom and he responded later that day to set up an estimate. He showed up as planned the first time, and got an estimate to me a few days later. We scheduled the work for about six weeks out, due to both his schedule and my own. He did the job just as promised, even doing some extra repointing and clean up work. The work was high quality and Tom was completely professional. One of the nicest things was that any time I called with a question, Tom either answered the phone or called me back within an hour or two. Anyone who has worked with a contractor of any kind knows how rare this is! I would recommend Tom again!

He was absolutely wonderful. He worked for 4 days on my house and my neighbor’s house. He was clean and the work looks great. I would definitely use him again.

Arrived as scheduled. Cleaned up work area and was finished when Chris said he would.

I contacted Mr. Natalini back in October (approximate) due to water coming into my mother's front window. While examining the exterior of the window I noticed that mortar was missing from where (I assumed) the entry point was. Within one day of receiving my message Mr. Natalini responded that his company was booked solid through spring and that it might be better to go with another company due to the emergency.. I replied to this call by telling him that if someone canceled or he received an opening to please keep me in mind. I had a neighbor do a quick patch, hoping it would hold up and it did. I contact Mr. Natalini the week before Thanksgiving seeing if there was an opening just to get an estimate -- after finding out that my mother's neighbor (shared walk) wanted an estimate as well. I told the neighbor that this company was a family business with generations involved. I contact Mr. Natalini the week before Thanksgiving to see if I could just get an estimate (knowing that the work would not be performed before Spring). He got back to me ASAP and we set up for his son to visit the location to give that estimate. Chris visited us on Tuesday, November 29th and after reviewing the window stated that the water might not be coming in from the crack in the brick and gave us a company they work closely with to check your home for leaks. We were amazed that he was so open with a senior citizen (widowed) and her daughter. We did receive an estimate for patch and cement work around both homes on December 4th and are reviewing at this time. I do know that we will be scheduling an appointment for the work to be done in the Spring!

We had a couple of masonry estimate requests, but they were the only masonry provider that came. They were very professional and responded quickly. Their pricing was a little bit high for us. It was $3000. We can’t do the work anyway until spring. We would probably call them back again in the spring.