Mission Statement
It is EXICOMM's mission to be the most responsive company to consumers and small business clients by providing superior computing and electronic technology solutions. We are committed to surpassing customer expectations by providing innovative high quality, cost effective and exceptional service in a convenient and timely manner. Through the dedication and energy of our employees, we aspire to be the company that customers choose to work with and proudly recommend
Business highlights
48 years of trusted experience
Services we offer
Look at What we have to offer you !!! • Computer & Electronic Service, Factory Warranty, Extended Warranty and Out of Warranty • Data Recovery • Computer Hardware & Software Solutions • Network Management • Home and Office Security • Video Surveillance • LAN Management • Web Page Development • Printer Service • Audio & Video Equipment Service We bring Services to you !
They were supposed to be a Best Buy repair provider. They failed to call to schedule initial appointment. After a week of waiting they finally scheduled an appointment. They failed to show up for this appointment, and rescheduled another appointment. They failed to show up for this appointment. When Best Buy contacted them they told the Best Buy rep that I should call the TV manufacturer. So much for my extended service plan..... Update (7/7/2014): After several instances of dealing with Best Buy Customer Service, I feel as if this providers response to my original review is probably accurate.
Description of Work: Never showed up. Missed 2 scheduled appointments.
Rating Category
Rating out of 5
Response from EXICOMM
The customer called Best Buy for service. We are not Best Buy nor do we work for Best Buy. We are contracted to perform service by the third party warranty provider. We never received a dispatch. We were called 3 times to run the call but never received authorizatio for the call. We cannot be expected to run a call that we cannot and will nto get paid to complete. Since Best Buy has recently changed the dispatching system and obviously the dispatches are not comming thru correctly. I advised Best buy to have the customer call the manufacture to have the call completed quicker for the customer. I did not sell the TV to the customer, I do not work for Best Buy, I did not sell the extended contract to the customer. So why am I getting bad marks from this customer? Yes the customer should be upset, but not with me. They should be upset with Best Buy, We have been in business for over 30 years, but since the Best Buys of the world have taken over this industry, there ismore confusion they results. I am sorry for the customers problems, but they are not at all any fault of my own, or my company.
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Service Categories
TV Repair,
Stereo and Home Theater Systems,
Computer Sales,
TV Service - Satellite,
Computer Repair,
Camcorder Repair,
VCR Repair
FAQ
EXICOMM is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
EXICOMM accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, EXICOMM does not offer free project estimates.
Yes, EXICOMM offers eco-friendly accreditations.
Yes, EXICOMM offers a 10% senior discount.
No, EXICOMM does not offer emergency services.
Yes, EXICOMM offers warranties.
EXICOMM offers the following services: Look at What we have to offer you !!! • Computer & Electronic Service, Factory Warranty, Extended Warranty and Out of Warranty • Data Recovery • Computer Hardware & Software Solutions • Network Management • Home and Office Security • Video Surveillance • LAN Management • Web Page Development • Printer Service • Audio & Video Equipment Service We bring Services to you !