Economy Furnace Co

Worst experience I've ever had. Called them because of other good reviews, however they came the project would cost. We agreed and $1,800 later and three visits, and I still have essential air conditioning that doesn't work. Be wise and look elsewhere for service. The lady that I spoke to on the phone promised that they stand on their good work. This is not true. They would not return my phone calls.

They are professional and have reasonable pricing.

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OK. They had to come back several times to fix so improperly install pipes

Company called for maintenance serivce scheduled in October. Furnace broke and called to get same day service for the furnance. Took all information and the scheduler said that she would get back to me. Call backed and left a message that they could not come to fix the furnace. Called back to see if there was something that could be done and if we could get service after hours. Scheduler gave the phone to the owner who said that she could not send someone to see it. I explained there was no heat and we have a family member who is ill in the house and tried to get her to reconsider. She then became very rude and said and quot;you are the one who is trying to ruin my company on Angie's listand quot;. I indicated all the information was accurate and she went on ranting and ranting. She closed with get someone else to do your service. I will not. So here we are with a broken furnace, a maintenance plan left to get someone else after hours to fix the problem. My origional call to this company was at 8:30 AM. It was not until after 2:00 PM that she decided that she was not going to send anyone to look at it.

I was very satisfied with the whole experience from start to finish. The secretary was very pleasant, polite, and helpful. She kept me informed each step of the way and worked with my schedule for scheduling the service call. The problem was for the cental air unit which would turn-on but then automatically turn-off after a minute or so of running. The tech was very professional and happy to answer all my questions re: what he was doing and what he was testing for. The problem ended up being a bad thermostat which he replaced. After, he said he was going to check everything on the central air unit(outside). He had gone out ahead of me and when I joined him, he was adding refrigerant. I bring this up as he should have asked me if I wanted the service BEFORE doing it as my problem for the service call had already been fixed. Hence, the grade of B for professionalism on the report. I would seek their services again but would be certain to tell the tech to get my persmission for any service that would result in a charge.

Made inquiry by telephone and questions were answered very quickly. A salesman visited and gave us options but did not pressure us to buy. After agreeing to the purchase the furnace was installed quickly. We have been very happy with our purchase over its first winter season.

The blower motor on our furnace went out at 10:30 on Sunday night and I called their 24-hour line. I got a recording and decided to call back in the morning. Within 15 minutes, someone saw my number on their caller ID and returned my call. I scheduled an appointment for Monday afternoon. Their serviceman called when he was on his way, arrived on time and was friendly, polite and efficient. He got to work quickly and replaced the old motor in just under an hour. We're very pleased with their responsiveness, the repair and the price. Wholeheartedly recommend!