ALL AROUND FENCE CO

Did not even contact me

They came out and took measurements and information for an estimate. They showed up an hour early, saying they called to say they were going to be early, but didn't leave a message. Luckily, we were home. We never received the estimate. It was supposed to be emailed to me a few days after he came out, but I never got it. I left a message two weeks later to see where the estimate was, but no one returned my call. I guess it's better we found out about this company before we hired them.

I hate writing reviews like this, but I have to call out companies on best practices, especially when it comes to customer service and wasting my time. How does the old saying go, true quality is what happens when no one is looking? Not the case here as you will read. So I found this firm through the American Fence Association. They were initially courteous and responsive when I emailed them to setup an estimate. I responded explaining I already have the estate gate I want installed in my possession and I simply need someone qualified to come install the post, level it, and install 2 mounting plates. Probably all of 2 partial days? work, at that. I?m reasonable and TOTALLY get that?s it?s a small project, and I was willing to pay something of a premium for their time alone. I also understand that it?s my supplied product (which by the way carries a 25 year manufactures warranty AND they know it?s a very good one ? most of their lines carry a 5 year warren, you be the judge). BUT, this is where I call the TOTAL bluff and why I am taking the time to write this. Their website states they service ALL types of fences. HHHHMMMMM?this would seem to pose a paradox, how can you service all, but only selectively service what you want to benefit your operation alone? Their regretful response followed suite of the atypical, unprofessional contractor, which entailed that cop-out stating something to the affect that ?we only work with OUR product lines?. BALONEY! In other words, you are skilled enough to install it (c?mon, a fence is a fence is a fence), but you?d rather rip me off by marking up a lesser quality product from China that you sell versus my top of the line U.S. product? That?s fine, I will look elsewhere for a QUALITY installer that doesn?t mind working with me on labor only, OR MORE IMPORTANTLY, being ethical and taking care of our short term needs in order to obtain our and our families business for the long run, which would have been large scale. Beware, the contractor will likely post a lame sop-out excuse saying they don?t know me, no services were provided, blah, blah, blah. Who knows, even if they took our job the labor would have likely?laughably high anyhow.

unknown

unknown

At first I thought the estimate was a little bit high, however after having another company come out it seemed to be very reasonable. Estimator was very polite and professional. When money is right we will probably be calling them for our fence installation.

It was fine.

They were good and did a good job. I am pretty pleased with that.

It is a very nice fence. We had a couple issues with our backyard not being level but they answered all of our questions well. The fence took awhile to get here but that was because of the supplier, not the company themselves.