Gotta Go Septic

The amount of destruction done to our property by Gotta Go Septic is still mind boggling. We were out of town when they were able to schedule our job, but we were assured that this would be no problem as all the work was external. Big mistake; lesson learned. They dug the trench straight through our electric line to the shop as well as through our propane line--despite the 1,000 gallon tank some 60 feet on the other side of the trench they needed to dig, not to mention the visible propane regulator on the side of the house mere feet from where they were to dig. They assured us that they would fix their mistake (which was framed to me when Marylynn called as 'our guys made a booboo and knocked the propane regulator off the side of your house'), asked us who our gas people were, and said they would schedule and pay for them to come in an fix the problem. I returned to the house at the end of the week to find a GIANT trench (I'm still shocked and confused why they dug an 11-15 foot wide path of destruction to replace a maybe 8 inch pipe?!?!) and no propane connected to my house. I called Marylynn and she says that they were supposed to come but the guy called in sick. Meanwhile I had six people coming for the week and a hungry 9 month old with diaper rash. We had to go buy a grill so we could cook for the weekend. Kevin offered to pay whatever it cost to have our propane people come out over the weekend, but no one was available. We spoke to Marylynn on Sunday afternoon and asked to be kept in the loop on Monday when the propane guy could come. The next contact was Monday afternoon from the propane guy who needed to get in our house to check that everything was working properly. He offhandedly mentioned something about how it wouldn't have taken so long except that they had to 'dig the trench.' Huh? I asked him what he was talking about, and he was like "they never called you?" Nope. Instead of calling me, Gotta Go dug another 11-15 foot trench perpendicular to the original trench, going from our house to the propane tank. I couldn't believe what I was hearing--that Gotta Go would dig up my property without talk to me when Marylynn specifically told my husband and I the prior day that we would be kept in the loop. When Kevin called me back, he assured me that it was a tiny trench (that the bucket was only a foot wide), stressed that i was imagining something much worse than it actually was, and assured me that he had not touched any additional landscaping. When I got back to our house, I saw that my worst fears had been realized. Giant trench, a bunch of landscaping was missing, and we now have a clear view of a 1,000 gallon propane tank. I don't get how he possibly thinks we wouldn't have noticed (and he assured me that he had been to the house and had seen it in person, so this was not an issue of him also being out of the loop). It will take us a while to know whether his guys killed the 60-80 foot chestnut oak tree. I have given him sufficient time to live up to his promise to make us whole and replace the landscaping which in our last conversation he agreed to replace. I took him at his word when he said that he would do whatever was necessary to rectify the situation. I asked him multiple times to come talk to my husband and I in person at our house so we could review everything in person. He refused. The only positive I can offer is that Kevin quickly came to his senses and did not charge us for the original septic pipe work, after initially being taken aback that I would even suggest such a thing. We have before, during, and after photographs, phone records, etc and are torn between creating a website so others can see the damage for themselves, taking Gotta Go to small claims court, or just moving on. The frustrating thing is that if he had just lived up to his word and made us whole, I would have been willing to forgive him (not to mention sign the agreement that he and his daughter-in-law wanted me to sign once we were made whole). He never followed through with one promise that he made on the phone (e.g., emailing me pictures, emailing me documentation from the propane work, emailing me an agreement to sign, replacing the landscaping, etc).

Gotta Go was contacted 1 week prior to actual request for service. All parties agreed on date and window of time to perform septic pumping. Date and agreed upon window of service was confirmed the Friday before service was to be performed. One more phone call to Gotta Go the morning of scheduled service to clarify the measurements of a requested part needed for the afternoon appointment. Waited around to the end of the 4 hour window of the scheduled service and received a call from Gotta Go stating they would not be able to make their appointment. When explained to them a day off from work was taken in addition to travel to home (150 miles, a secondary home), Gotta Go remained steadfast there was nothing they could do but re-schedule the appointment. Cannot speak to their quality of service since none was ever received. Incredibly disappointing overall experience given the level of communication and lack of understanding for special arrangements made.

unknown

It went very well. The guys did a great job! This company is awesome. Very professional and friendly. I recommended this company!!!

They were very responsive and do a good job.

Provider responded to call right away. We have had them come out on several occasions and they come when scheduled, provide only the service needed, and charges are reasonable.

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unknown

The NEVER followed through. No phone call or appointment to come. They just never showed up at my address or followed up with an explanation as to why they did not intend to. Not very professional in my opinion. Would never consider contacting this company again.

unknown

Great.

unknown

The guys who came out were great- friendly, professional and provided honest suggestions about maintenance of my system. They came on the day specified and got everything done very quickly. I am very satisfied and will use them again in the future.

unknown

The appointment was scheduled between 8-12. At 12 no one had come so I called the office and they said he should be there in 15 minutes to 1 hr. When he did get there everything was fine. Lucky I didn't have anything else to do that day.

Came out at moments notice. Didn't charge me for the service. Great experience. I would recommend them.

My experience was fantastic overall! Every employee I encountered was friendly, helpful and nobody seemed to mind that I watched them work and asked questions. Work was done in an efficient and cost-effective manner!

Showed up on time and were flexible as to the job being changed to a different location. I was charged and additional $75 for exposing cover of tank, which took less than 2 minutes. They defined it as digging to expose the cover, about 4" below grade. I thought this was a bit excessive. I am still waiting for an estimate on additional work 8 days later

Our septic alarm went off on a Tuesday last week so we called GGS and Mary-Lynn was great! She let us know that the first available appt was for Friday but to call back immediately if the alarm went off again. When Miguel arrived on Friday, the 11th, he thoroughly inspected the outside issue before explaining what work needed to be done and the associated costs. Both septic tanks were dug up and cleaned out. He later suggested that we have the tank lids replaced to above-ground covers so as to avoid a digging charge in the future. Unfortunately, he did not have those with him but he called the main office to have someone else finish that part of the job. The other workers (Ron and Johnny) came back on Monday, the 14th, to finish the above-ground covers. The work was done while no one was at home, but I came back to a great job. Have already recommended them to someone else.

The worker Miguel who came is an extremely pleasant, hard-working person who was outstanding. Move the truck because you're too close to the shrubs? No problem. Have questions? Ask away. He was knowledgeable, kind, and top-notch. Arrived exactly when scheduled. This company purchased the old B & R Nauman septic service--an excellent company. I can see they have continued the tradition of excellent service and FAIR prices. I highly recommend them and will call them again in a heartbeat.

They are much better now than they used to be, they check everything even the leaks. They are very good; they answer my queries, educate me well with the system, and they even recommend something that is helpful for the system. They are reliable.

The inclement weather did not allow them to start job on original date. However, as soon as the rain stopped, they got started as promised. They ran into a few snags during the process but had the experience to over come them. I would use this company any time. Due to the fact that I had to get the job done quickly, I did not have time to price shop . I do not know if this was a competitive price

They were fast and they did a good job. They are inexpensive and very reasonable. They do pumping and blockages too. I have three septic tanks here because I have an apartment. Overall it was very good. The service was quick and the people that came to help were very pleasant. I would use their services again in the future.