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Trinity Generators & Electrical Inc.

3.0(
4
)

Generator, Electrical

About us

Trinity Generators & Electrical, Inc. is a full service generator company dedicated to the proper installation of your standby generator. Generator installations require the understanding of many different codes and regulations. Improperly installed generators can be a hazard to you, your family, your home or business, it may even void the warranty. We are a certified service dealer for Generac brand generators! Every aspect of your installation is performed by us - no subcontractors. From delivery, posistioning, electrical connections and gas connections, Trinity Generators & Electrical, Inc. is certified, licensed and insured to complete the job. Our mission at Trinity Generators & Electrical, Inc. is to provide you with a hassle free, professional installation done right the first time. See how affordable standby power can be, financing available with credit approval. Contact us for a FREE home estimate! info@trinityelectricinc.com or 215-723-5018

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Trinity Generators & Electrical, Inc. is a certified service dealer for the family of Generac Generators. This includes Guardian, Siemens, Honeywell, Centurion, etc. We service ALL brands and makes of generators! We Offer: General Maintenance, Preventative Maintenance Plans, Warranty & Repairs

Services we don't offer

Please Inquire

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-4 of 4 reviews
Melanie D.
09/2024
1.0
generator service
  + -1 more
My 3 year old 24K Generac generator was leaking oil. They charged $235 to come out to take care of the problem despite the fact I have an extended warranty and they do my annual servicing that I pay them for. They said if it happened again they would refund the money. Well, less than 3 weeks later it happened again. Took them almost 3 weeks to get back to my house, so I obviously had to shut the generator down because all the oil leaked out. Guess they did not fix it right the first time, but they refused to refund the money. In fact they told me I should appreciate the fact they did not charge me for the second visit, even though they did not fix it the first time. They are dishonest, rude, untimely, unhelpful, and not customer friendly. Do not use Trinity!
Description of Work: My 3 year old 24K Generac generator was leaking oil. They charged $235 to come out to take care of the problem despite the fact I have an extended warranty and they do my annual servicing that I pay them for. They said if it happened again they would refund the money. Well, less than 3 weeks later it happened again. Took them almost 3 weeks to get back to my house, so I obviously had to shut the generator down because all the oil leaked out. Guess they did not fix it right the first time, but they refused to refund the money. They are rude, untimely, and not customer friendly.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$235
Response from Trinity Generators & Electrical Inc.
Sorry to hear this. However if you read what warranty covers and does not cover you would see that it covers defective parts and all repairs done during normal business hours as non emergencies. You had called and insisted we come out right [Member Information Removed] which is an emergency call. You did not pay the emergency fee we only charged the standard fee, so you had a deal for this alone. Before arriving your daughter cleaned up all the oil which makes it hard to find any leaks to see where they are coming from. We ran your unit for 15 minutes and saw no leak anywhere. Since we did not see any oil leaking there is no actual repair to do. You then called and said oil was in the base of your unit and we told you not to clean it up that we would do that when we came out. We did not charge you for the return trip to find the leak. On the second trip with the oil not cleaned up we were able to find the leak and do the repair. The repair was fixing a loose fitting. This is not covered under warranty since it was not a defective part, which is what the warranty covers. Your unit has been installed since 2021. Sometimes this happens and we cannot control this. Even after fixing the leak we still did not charge you anything for that repait even though we did have all the cleaning material and the oil we added to your unit. As far as going to voice mail that would be very rare to happen with our phone system we have and that would have meant that the office was busy on the other lines and could not pick up and we also have an answering service for after hours. Final point is that this was not a warranty issue. All consumers must read there warranty. If you do not have that we would be more then happy to supply it so there is no misunderstanding as to what is and isn't covered. Thank you for your continued use of our company and we look forward to servicing your unit In September.
Cheng -Ning C.
06/2023
1.0
generator service
  + -1 more
It is a horrible service, they will keep charging $235 for the first visit to fix one issue but tell you they need an additional charge to fix one issue (charge you a few hundred dollars) and then will tell you that need parts to fix other issues and charge any other $235 for the trip for install the parts. It is no guarantee to fix the issue.
Description of Work: My generator had some error code and won't run continuously.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$550
Response from Trinity Generators & Electrical Inc.
You first had someone out to repair your generator before us, who is not a certified Generac dealer, who could not repair your generator. When we arrived we found the generator not fully put back together. We took care of that for you. We then found the battery was bad and that the valves were off. We called you for approval and payment for that part of the work and explained that to you. You stated that the other tech did the valve adjustment, but they were off. We could not fully diagnose the issue with a bad battery and bad valves. You authorized the work and payment for that part. Once that part was replaced and fixed, we continued our diagnosis and found the next issue with why your generator not was not working correctly and called you to explain the steps and to get authorization for that. The starter would not release right away. We found bad magnetos and explained we need to replace them in order to check the controller. Your generator is from 2014 and we last serviced your generator in 2017. As we explained at the start of the request for service, the service call fee is for up to the first hour including travel, but does not include parts(your warranty is expired) or additional labor.
James B.
02/2017
5.0
electrician
  + -1 more
It was great the workers are very respectfully and considerate. They try not to inconvenience you in anyway. They clean up afterwards I have no complaints.
Description of Work: Installed a generator
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Ken F.
01/2016
5.0
electrician, generator service
  + 0 more
Had a salesman,George Hoffman come out and meet with us to discuss our options to fit our needs at our residence. He was very professional and knowledgeable about the generators they supply. We chose to go with Trinity because of their price and professionalism. The install crew was excellent , punctual and very neat, always cleaned up behind themselves. We highly recommend Trinity Generators and Electric.
Description of Work: Installation of a whole house generator.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200

    Contact information

    4200 Bethlehem Pike, Telford, PA 18969

    trinityelectricinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Licensed*

    Trade License Number
    PA105657
    Trade License Locale
    PA
    Trade License Authority
    Pennsylvania Office of Attorney General - Bureau of Consumer Protection
    Trade License Expiration
    01/16/2022
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Generator,
    Electrical

    FAQ

    Trinity Generators & Electrical Inc. is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    Trinity Generators & Electrical Inc. accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    Yes, Trinity Generators & Electrical Inc. offers free project estimates.
    Yes, Trinity Generators & Electrical Inc. offers eco-friendly accreditations.
    No, Trinity Generators & Electrical Inc. does not offer a senior discount.
    Yes, Trinity Generators & Electrical Inc. offers emergency services.
    No, Trinity Generators & Electrical Inc. does not offer warranties.
    Trinity Generators & Electrical Inc. offers the following services: Trinity Generators & Electrical, Inc. is a certified service dealer for the family of Generac Generators. This includes Guardian, Siemens, Honeywell, Centurion, etc. We service ALL brands and makes of generators! We Offer: General Maintenance, Preventative Maintenance Plans, Warranty & Repairs
    Please Inquire

    Contact information

    4200 Bethlehem Pike, Telford, PA 18969

    trinityelectricinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed