Best Auto Service Center

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I just heard that they do good work there and good customer service so I went to them and they did. I did not have to wait too long and they are very courteous and they told me what was wrong with the car and actually showed me what they are going to do before they did it. They took me to the car, took the tire off and showed me what they will do to the brakes and stuff like that, what they were going to do and how long and that it needed to be changed.

This is too important not to read. I brought my Subaru outback to best auto in 2010 for new set of tires and balanced also to have to have the front end realigned. It was easy enough job and I do have automotive experience but I do not have the expensive equipment to perform this job. The work was completed at timely manner they even took it for test run. When I took the car from them I immediately felt the car was pulling to left and this was not a slight pull if you let your hand off the wheel you would go into oncoming traffic. So I brought up the Kost Tire in Mt. Pocono and had them recheck my front end, at no cost to me. They also gave me a computer readout of the alignment, the alignment was so bad that I brought the car back to best auto with the computer printout he insisted that it was the tires that they gave me, that the steel belt within the tire became loose and throwing the tire off balance. My whole life working with cars I never heard of such a thing, have any of you? Okay for the benefit of the doubt I let them replace the tire after they test drove the car they gave it back to me and said it was fine. It was not I still had the fight with the steering wheel to keep it on the road. I went back to them, then they blame all the road in the Poconos and that the car will always full. I brought the car back to them and insisted that they check out the front alignment, so they realigned the front end test drove the car and found it to be working perfectly. They Hand me the keys to the car and I was on my way, only to find that the car wanted to go into the trees. So I brought up to Kost Tire in Mount Poconos again with a check the alignment to find that the cars tires were completely out. Again I was given the computer readout I try to talk to the owner of best auto to try and figure out his problem , was his computer wheel aligner out of calibration? Or could it be that the people working on it were not properly trained. At that time he was talking down to me like I knew nothing and blamed the steel belts and tires were out of balance. I wasted enough time and money with best auto at that point. I had to swallow the loss and move on .I went up to Kost Tires and had them realign my front end on my car.The work was good the car drove straightant the price was very reasonable. Almost a year went by receiving his best auto advertisements and I want to get off his mailing list so replied back to him moments later I received a phone call from the owner, he must've still remembered me have my phone number. Got into a conversation about the Subaru and what steps I had to do in order to solve the problem, I got into a heated argument with the owner of best auto where he actually called me out to go down to his place of business for fistfight . This is a person that is supposed to be taking care of the customer and making sure that your vehicle is safe to drive. So please heed my warning for your safety and well-being.

When I moved to PA from a state that didn't require annual vehicle inspections, I didn't know who to go to to get an ACCURATE and fair evaluation. It was new to me... and I don't know much about automobiles to begin with so I didn't really know how to select the right mechanic or shop. (That was before Angie's List!) I made mistakes and went to a shop that was dishonest and probably spent too much money that was unnecessary. Then I found Best Auto Service Center. I've been to Best Auto four times, and all four times I was treated with a level of honesty and integrity that is rare. They've gone out of their way to explain issues my car was having, even offering me safe alternatives when I couldn't afford a lot of work. They provided necessary services at very fair prices, and always made me feel welcome and informed about what was going on. That's important! I've dealt with several employees and mechanics. Namely, the owner Tom Sforza and the lead mechanic... I think his name is Craig.