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Safeway Heating, LLC

Heating and Air Conditioning, Water Heaters

About us

At Safeway Heating LLC, convenience, professionalism, and quality are the cornerstones of our business. We are a local and family-owned team of licensed, insured, and EPA-certified heating and cooling technicians serving the entire Northeast Pennsylvania region, including Lackawanna, Susquehanna, and Wayne Counties. From furnaces and boilers to water heaters, ductless air conditioning units, and air filtration systems, we repair, replace, and protect everything you need to keep your home at the perfect temperature. Give us a call today for same-day appointments, 24/7 emergency services, free quotes, and more – we can have your heater fixed within 48 hours!

Business highlights

8 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

We are a 24/7 full service HVAC and plumbing company that performs maintenance, repairs and installations.

Services we don't offer

Inquire within.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.313 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
0%
3
8%
2
8%
1
8%


Rating CategoryRating out of 5
quality
3.6
value
3.8
professionalism
3.0
responsiveness
3.4
punctuality
3.6
Showing 1-13 of 13 reviews

Gina B.
05/2024
1.0
heating & air conditioning/hvac
  + -1 more
Puhlease don’t go by these seemingly decent reviews. Omg. We had to replace almost everything they did in our house as everything had issues. We put out over 25k a year ago and now have to put out thousands to correct problems. The owners wife will most likely respond with a million reasons why I’m wrong. Believe what you want but d***, the work sucks. Everything leaks and it’s been so expensive. Do yourself a favor and look elsewhere. They also promised and it’s in our contract that they would come for free for two years to winterize, etc but after no less than fifteen calls and texts…. Zero response. Surprise, surprise. Run!!! Oh, plus the water softener they installed wasn’t the right one for our water and now we have to have it replaced by a quality plumber in order to have safe water. Last but not least, they were supposed to completely the work in five days. 19 weeks later…. Shoddy work “complete.”
Description of Work: Puhlease don’t go by these seemingly decent reviews. Omg. We had to replace almost everything they did in our house as everything had issues. We put out over 25k a year ago and now have to put out thousands to correct problems. The owners wife will most likely respond with a million reasons why I’m wrong. Believe what you want but damn, the work sucks. Everything leaks and it’s been so expensive. Do yourself a favor and look elsewhere. They also promised and it’s in our contract that they would come for free for two years to winterize, etc but after no less than fifteen calls and texts…. Zero response. Surprise, surprise. Run!!! Oh, plus the water softener they installed wasn’t the right one for our water and now we have to have it replaced by a quality plumber in order to have safe water. Last but not least, they were supposed to completely the work in five days. 19 weeks later…. Shoddy work “complete.”

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Jose R.
11/2023
3.0
heating & air conditioning/hvac
  + -1 more
Missed some important details and piping as per second opinion. Oil leak at a connection had to be addressed several time
Description of Work: Boiler install

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$9,500

Kiersten S.
03/2023
2.0
heating & air conditioning/hvac
  + -1 more
Had a mini split system installed in summer of 2022. Great service initially, quick set up and friendly. Forced to make a decision the day of the consultation or the price would have gone up - that should have been our first red flag. Winter of 2023 the condenser outside started tipping over when the ground moved. We called to see if someone could come out and fix it since they installed it and we were not told that it might move. Met with terrible customer service. The owner had answered her phone while in the hospital dealing with personal issues, then got very irritated/snarky and told us she “is not a ground soil expert, they installed it the way we wanted, and we have to pay for any repairs.” We like to support local and small businesses and would have been understanding if they dealt with it professionally. Wanted to warn others. Told a month ago that someone would contact us ASAP to come and look… still waiting.
Description of Work: Repair after installation of mini split.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$7,500

Response from Safeway Heating, LLC
Hello - 1 - Did your husband insist on the specific placement of your condenser despite the lead technician strongly suggesting against it because he wanted it to be “out of sight”? Answer: Yes, he did 2 - When I explained that there may be an additional charge for uninstalling and reinstalling your system did you insist that as the “hvac experts” we should be financially responsible for your ground shifting (under a placement we strongly suggested against from the beginning) and we should therefore work for free? Answer: Yes. YOU did (which led to my snarky response). 4 - Did I agree to assess the situation and see if there were any free or low cost solutions to the issue? Answer: Yes, yet again. 5 - In the two weeks that passed between being initially notified you had an issue and the date you decided to go on your review spree did we have three major snowstorms rendering it impossible to properly assess what options would be available to resolve your issue? Answer: We did. 6 - When you call a small business owner and she explains she’s in the hospital with her toddler and is answering the phone so you know she isn’t ignoring you do you as a human being have any empathy when it takes a little longer to get back to you then you’d like especially considering weather wise there was nothing that could be done during that duration anyway? What about as a mother? Answer: Clearly, you don’t. As stated when I last spoke to you, if you would like to make an appointment to assess options you can contact me at the office now that the ground is no longer frozen. Since you chose the placement against the technicians advise there may be a charge if there is no simple way to resolve the issue. You don't want to hear that. Unfortunately, someone has to pay for the decision that was made (labor and materials are not free) and that burden lies on the shoulders of the one who made the decision. If it was my technician I would eat the cost. It was not.

Derek M.
03/2022
5.0
heating & air conditioning/hvac
  + -1 more
Safeway Heating was very reliable, knowledgeable and professional. Excellent service.
Description of Work: Put a new modular on my furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Safeway Heating, LLC
Thank you for the review! It was a pleasure working with you!

Jacob K.
08/2021
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Completed fully satisfied.
Description of Work: Mini Split and HVAC installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Safeway Heating, LLC
It was a pleasure working with you [Member Name Removed]! Thank you for the review!

David D.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
The job was done well and on time workers were very knowledgeable and experienced with what they had to do I would highly recommend them and would rehire them for any other work that I might need done
Description of Work: Mini Split and HVAC installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Safeway Heating, LLC
It was a pleasure working with you Dave! Thank you for the review!

Bill N.
02/2021
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were excellent people. I would highly recommend them to all. They were efficient and polite. They did what they said they're gonna do. They cleaned up after. They were a good worker.
Description of Work: They put a new heater and furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,000

Ted I.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic job by this company. I had a hard time finding someone who is reliable and will even come out. I found that in safeway heating.
Description of Work: Furnace installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Ron M.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great. Would call this company again for all my plumbing needs
Description of Work: Boiler install and maintenance contract
Rating CategoryRating out of 5
Yes, I recommend this pro

kristin S.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
Safeway was one of the few places that we had reached out to who got back to us in a timely manner to schedule routine maintenance for our unit. When the unit totally stopped working the day before our scheduled maintenance, Lou came a day earlier than originally scheduled to see what was going on. Since we did need a new system and it was the middle of winter, we were given space heaters to use for the bedrooms until the new unit could be installed a few days later. Installation of the new unit was quick and everything seems to be working well so far! Happy with our experience with Safeway!
Description of Work: Boiler installation
Rating CategoryRating out of 5
Yes, I recommend this pro

John M.
01/2021
5.0
heating & air conditioning/hvac
  + -1 more
It's getting harder to find business that's deliver on what they say. You could trust Lou and his team. Great job. Couldn't be happier. A++++.
Description of Work: Boiler installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa G.
01/2021
5.0
water heater repair
  + -1 more
I needed my hot water heater replaced. I had rusty water for 3wks. I called 2 plumbers who basically blew me off, 1 that wouldn't come out till I knew the size of the tank and if it was electric or gas(I have no clue about those things) and nobody would do the work on a weekend, I can not miss work. I searched Angie's List and they recommended Safeway Heating. I called on a Friday late afternoon. I explained to the lady I knew nothing about size or anything just that it needed to be replaced and my work schedule. She totally understood and was so nice. The guys were at my house within an hour! The work was done the next day on a SATURDAY! I now have clean and clear water and didn't have to miss work. Lou and Larry even cleaned the one section of my basement and had all the trash bagged up for me. I'm impressed. These guys know what their doing. Explained everything in detail and customer service is 100%. They definitely go above and beyond for their customers. I will be using Safeway if I run into any other problems. If your looking to have work done, call them. You won't be disappointed.
Description of Work: Hot water heater replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    738 E White Bear Drive, Summit Hill, PA 18250

    https://www.safewayheatingllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    PA160763
    Trade License Locale
    Pennsylvania
    Trade License Authority
    Pennsylvania: Home Improvement Contractors
    Trade License Expiration
    11/27/2026

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters

    FAQ

    Safeway Heating, LLC is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    Safeway Heating, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Safeway Heating, LLC offers free project estimates.
    Yes, Safeway Heating, LLC offers eco-friendly accreditations.
    Yes, Safeway Heating, LLC offers a 10% senior discount.
    Yes, Safeway Heating, LLC offers emergency services.
    Yes, Safeway Heating, LLC offers warranties.
    Safeway Heating, LLC offers the following services: We are a 24/7 full service HVAC and plumbing company that performs maintenance, repairs and installations.
    Inquire within.

    Contact information

    738 E White Bear Drive, Summit Hill, PA 18250

    https://www.safewayheatingllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM