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PURE SIGHT & SOUND INC

3.7(
3
)

Stereo and Home Theater Systems, TV Repair, Basement Remodeling,

... +2 more

About us

Home Theater & Automation company, everything from installing a TV to a modest first theater all the way to a fabulous screening room that is a work of art. We will talk with you to determine your needs. We will never sell you something you don't need or want.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Home Theater installation, Home Automation programming, Smart Home prewiring & programming, TV installation.

Services we don't offer

TV Repair

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
3.7
value
3.7
professionalism
3.7
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-3 of 3 reviews
Joanne L.
12/2020
5.0
home theater design
  + -1 more
65 inch TV MOUNT
Description of Work: Picture this... 48 hours until Christmas and I called Pure Sight and Sound to mount the TV my husband bought for me. I thought they’d schedule something for after Christmas. But they made it happen that very day. The guys came in with booties on their shoes and were so respectful of my home. They were professionals all the way. Not only did they Mount my television, ensuring it was centered on my wall, they helped me program it and gave me great intel how to find my favorite shows. They didn’t have to do that. They were so personable. I just can’t say enough good things. Great experience overall. Thank you Pure Sight and Sound. I’ll be calling on you again very soon.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Response from PURE SIGHT & SOUND INC
Thank you for the kind words and great review! So happy that we were able to help you and your husband with our version of a "Christmas miracle!" Merry Christmas and blessings to your family in the New Year from all of us at Pure Sight & Sound!
Jason C.
11/2019
5.0
home theater design
  + -1 more
I have had nothing but wonderful experiences with Pure Sight and Sound. Ed Kmetz, the individual with whom I worked with exclusively, not only does wonderful work, but is very personable. He was able to balance educating me about problems I did not know I had while at the same time not making me feel like I was upsold products. The prices were very reasonable. I have great confidence in Pure Sight and Sound and would recommend them with confidence to anyone else looking for a home theater.
Description of Work: Home Theater Installation
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tara P.
06/2011
1.0
home theater design, tv repair
  + 0 more
It went awfully. They did have some trouble fishing some wire through the wall which I understand took some time, however when they left nothing was finished. My husband hung all the other tvs himself and my surround sound was unhooked.We hired someone because we wanted all the wires hidden INSIDE THE WALL, he wanted to run the wires through a plastic piece screwed to my wall!! Not in the least bit professional! it basically cost us 1300 to get two tvs on the wall and that was it , which my husband and i could have done! He took my money and ran and cashed my check which I foolishly paid for. It was unbelievable that he was a professional and had to tell me to refer to my tv manual to answer my questions! In hindsight, he claims he needed two guys to do the job, his worker did most everything while he basically stood there, he even tied some wires with a bread tie from my own kitchen and jammed the tv wire into the mount and split the casing!... I had another guy come and complete the job by himself in a third of the cost (NEXTRONIC SYSTEMS RULES!) This Ed Kmetz guy is a scam artist! I cant believe he had the audacity to take my full money and run when he completed nothing, I dont know how he has a conscience... just goes to show someone with a fancy website and business cards doesnt always know whats going on! biggest waste of 1300 dollars in my life!!!!!
Description of Work: "Supposed" to hang 6 flat screen televisions and connect my living room with pre-wired surround sound. Only accomplished hanging 1 tv in my living room in 6 hours, no surround sound , while my hubby hung the other tvs, but greedily accepted my check without completeing anything promised.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$1,300
Response from PURE SIGHT & SOUND INC
First, my apologies to the client. When I saw this review just now (my first time to take a look at Angie’s List ever), I immediately tried to call the client but their number has been disconnected. In 9 years of business ownership and dozens and dozens of happy clients / reviews on all sizes of jobs, we have never received a review anything remotely like this. It is so hard to know how to respond. This job (particularly installing the one very large TV, a 2-man job) a few months ago was a difficult job to be sure, with limited access to the areas we needed to reach to locate and fish within the walls & hide the wiring for the TV’s. The total price included TV mounts, hardware, HDMI, cabling, and labor, and we did successfully install the difficult big TV and one easy one. Because of the client’s sensitivity to the overall cost, and seeing what was involved, we offered time-saving suggestions during the job, such as using paintable WireMold to cover the wires without taking the time to hide them behind the wall, which would’ve been a huge time saver. The client did instead want all the wires hidden, so we did that. Yes, it did take a long time to accomplish compared to other jobs we’ve done. Often we can mount a TV in an hour or two, other times like this one it takes much longer, and there’s no way to know until you really get into it and see what you have to deal with inside the walls. I will thank the client for one change I’m making in our business practices… effective immediately, I will no longer offer an opinion on how much time a job might take without actually traveling to see what’s involved first. At the time, because I had misjudged the time the job might take during the initial phone call compared to the time it actually did, and because of the client’s wish to keep the cost down, we did not charge 2 hrs. travel time and in fact did not even charge for the full time we were onsite. The cost for all the hardware & cabling was comparable to or less than Best Buy pricing. The client seemed like a very nice person, I just wish she would’ve said something while we were there, so we could have had a chance to make everything right, right then. As far as the personal attack on me in her post, that certainly stung. However, at least she was able to refer directly to me the business owner, by name, since we are a local business and I am on nearly every job. To the client… again, I tried to call you. If you see this and are willing to give me a call at 570-992-2992, I would like to apologize in person. We obviously blew this job in your eyes, and I’d like to make it right if we can. To anyone else reading the post and reply, I encourage you to Google us, ask your friends & neighbors about us…. odds are good that someone you know, knows us, and I am confident that they will speak highly of us as a company and me personally.

    Contact information

    603 Little Mayfair Ct, Stroudsburg, PA 18360

    www.puresightandsound.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    Closed
    Wednesday:
    Closed
    Thursday:
    Closed
    Friday:
    Closed
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Stereo and Home Theater Systems,
    TV Repair,
    Basement Remodeling,
    Home Automation,
    TV Sales

    FAQ

    PURE SIGHT & SOUND INC is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: Closed

    Wednesday: Closed

    Thursday: Closed

    Friday: Closed

    Saturday: Closed

    PURE SIGHT & SOUND INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, PURE SIGHT & SOUND INC does not offer free project estimates.
    Yes, PURE SIGHT & SOUND INC offers eco-friendly accreditations.
    No, PURE SIGHT & SOUND INC does not offer a senior discount.
    Yes, PURE SIGHT & SOUND INC offers emergency services.
    No, PURE SIGHT & SOUND INC does not offer warranties.
    PURE SIGHT & SOUND INC offers the following services: Home Theater installation, Home Automation programming, Smart Home prewiring & programming, TV installation.
    TV Repair

    Contact information

    603 Little Mayfair Ct, Stroudsburg, PA 18360

    www.puresightandsound.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    Closed
    Wednesday:
    Closed
    Thursday:
    Closed
    Friday:
    Closed
    Saturday:
    Closed