Vertex Mechanical Inc

Vertex Mechanical Inc did a great job installing our Fujitsu ductless mini split system and LG heat pump water heater! They worked very quickly, were extremely courteous, and cleaned up after themselves. Definitely made the right choice going through Vertex Mechanical Inc. and would recommend them to anyone that needs heating and cooling work done on their home!

Vertex Mechanical installed a new HVAC system in our home recently. The process from beginning to end was a great experience. Tom discussed with us the best plan for installation. The installers were prepared, conscientious and efficient with the work which took two days. We have a comfortable home and improved energy efficiency! Thank you, Vertex Mechanical!

Adam was super professional, thorough, explained his work well, and I would have him back again!

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Water heater was found to be leaking on a Sunday. I called Vertex Monday morning and was asked if I would be home that same day. I said yes. They told me a tech would be coming to our house in the morning. It worked out perfectly since the day was rainy and he was to work outside that day but that work was delayed which made him available to replace our water heater. Before arriving he went to their shop and picked up the appropriate water heater. The tech arrived at 11 am and deemed the water heater needed replacing and by 1 pm the old water heater was removed and a new water heater was installed and we had hot water again. Great service and all was done very professionally.

Our AC broke down on a Thursday and I called Vertex the same day. Scott came to the house on Thursday and did some measurements then sent me a quote for some options on Friday. I called Scott on Friday and agreed to the one option and the new unit was installed the following Tuesday. The technicians arrived on time on the scheduled day. They removed the old system and installed the new system. They cleaned up the areas and the work was completed in one day. They were very professional and courteous. The new system works great and is much more efficient than the old one.

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I reached out to them and have never heard back, very unprofessional.

Vertex installed our in floor radiant on the 1st floor so we called them back to do our 2nd floor addition. To make a long story short, it too them three trips and the HVAC system is still not right. Some of the plumbing did not pass inspection and needed to be replaced at our expense.

We would not use them again for plumbing. We would use them for other things like heating and AC. There were issues like they didn't anchor things. There were valves that were interfered with by lines. The lines were flexible but the valves were not put in the right place. The job was not completed 100% to our satisfaction, and I got another call from another contractor, so I could not check what they had done before they left. 

We have a 1700's farmhouse with very unique heating and cooling systems.  The existing heating system was a poorly installed Geothermal system that did not function correctly- parts of our house were cold and it was impossible to get them heated to a comfortable temperature.  When the blower on that system malfunctioned, I contacted Vertex and others to quote on replacing the existing system.  Rick and his team was very responsive, knowledgeable and fair on price.  They understood the uniqueness of my property, and thoughtfully planned a system that could maximize the spring house and pond on property which saved me money.  They zoned the area with two zones and redid existing ductwork.  The work was done to a high standard, on time, and on budget.  Most importantly, my house is warm!  One item required follow-up and they worked with me to make things right.  Very happy with the work performed.

They were very responsive and cooperative. We worked through a lot of issues, questions and concerns. Ulitmately theyw were the most cost effective and responsive.

They offer different plans and agreements to suit your needs. You can get a steeper discount once everything is calculated at the end.

unknown

Airconditioning unit has worked perfectly.

Vertex Mechanical began installation of a Hydron geothermal heating and cooling system in our 1937 brick cape cod style home on September 10, 2014.  The well drilling was done by Myers Brothers on September 8, 2014 as contracted by Vertex.  The Hydron module was replacing an oil fired furnace and hot water heater. Due to a backlog of work and without an electrician on staff, the electrical system in our home was not upgraded until September 30, 2014.  During this time the heating and cooling parts of the new unit were not operational and the hot water heater was running completely on electric usage.
On Sunday, October 5, 2014 we found pipes connecting to the system to be frozen and completely covered with condensation.  A technician came and added/removed refrigerant from the system to fix the issue until Monday, October 6, 2014 when another technician came - the entire day - and found there to be a faulty valve stem in the unit and causing problems.
Saturday, November 3, 2014 was another call out and the technician came because the inside thermostat temperature was set at 69 degrees Fahrenheit and the system was unable to keep up and the inside temperature was 64 degrees Fahrenheit.  The technician was able to reset the way the system called for heat based on which zone of our two zone system was calling for heat.  Because of our basement zone not "calling," the living area zone was not able to keep up.  The technician fixed the problem.
Curious about the new system and costs, I checked the electric meter on Monday, December 29, 2014.  The reading was almost 5,000 kwh more than the previous month.  After contacting PPL (our electric provider) about the extreme electric usage, they told me an electrical inspection for the work by Vertex on September 30, 2014 had still not been completed!  I contacted Vertex and they called to schedule an electrical inspection.  The electrical inspection was completed January 9, 2015 - 3 months after the electrical work was done.  Based on the extreme electric usage, I called Vertex and a technician came on Tuesday, December 30, 2014 and discovered a faulty TXV on the unit.  A new TXV part was ordered and a technician came and replaced the part on Tuesday, January 6, 2015.
On Thursday, January 8, 2015 another technician came to check the system again because of near constant usage of auxilary heat - resulting in daily electric usage of about 200 kwh, about $20/day to heat the house!
We met with Vince Youndt, the president of Vertex Mechanical on Monday, January 12, 2015 at his office to discuss our unhappiness with the inefficiency and cost of our new system.
Mr. Youndt came to our house on Monday, January 19, 2015 and identified some possible reasons for the inefficiency - changing the registers to one with wider fin openings for better air flow, replacing some old gray flex-duct that had been used by our old air conditioning unit, and putting a large air return register in our kitchen ceiling directly below the unit to pull more air in from the conditioned house space instead of the large open space between the first floor drop ceiling and second story floor.  This work was completed on January 22, 2015 and January 27, 2015.
The unit continued to run on auxiliary (electric) heat about 50% of the time.  January, February and March electric bills were $514, $578 and $553 respectively with monthly electric usage of 4448 kwh, 4931 kwh and 4683 kwh.  When emailing Mr. Youndt about these large bills he commented that we would still be paying about the same we paid for electric and oil last year.  We installed the system to save money - NOT break even.
January 31, 2015, my husband insulated some older duct work and we contacted an insulation company.  The man from the insulation company discovered duct work running from the unit - the cold air return - pulling air into the unit from unconditioned attic space above our second floor bedrooms.  The duct work was not connected to anything, but there is a register about four feet from it.  After contacting Vertex Mechanical about it, they told me it would cost about $400 to run the necessary duct work.  My husband did if for $45.
February 10, 2015, we consulted another company.  They came and tested the system and said it was working properly. 
The insulation company did blown in insulation (R-38) above our family room, about our second floor bedrooms and on top of duct work inside knee walls running the length of the house.  My husband completely insulated the remainder of the knee wall spaces to R-38.  Finally our energy usage decreased to an average of 86 kwh/day, down from an average of 161 kwh/day.  At no time did Vertex Mechanical discuss the need for more insulation in our home.  It was not included in any estimate.
After waiting through the winter, our yard and driveway were landscaped on May 13, 2015, repairing damage from the drilling and digging.  I began contacting Vertex Mechanical about the landscaping at the beginning of April.  The landscaper identified an old underground heating oil tank that staff members of Vertex Mechanical told us was an old electrical point that had been cemented over.   Thankfully this old, unknown oil tank was not damaged during any of the drilling and digging.  We are now in contact with another contractor to have it removed. 
We will not be using Vertex Mechanical for any service again and do not recommend them.

unknown

Very good response, gave a lower price-less expensive- smaller system.

Scheduled work to be completed on 10/31.

very prompt, courteous service, highly recommend!

unknown

unknown

This unit is the greatest, but above all I'm so very happy I chose Vertex Mechanical. The quality of workmanship was excellent.

Very well. Tech very professional and on time. He actually came day earlier bc I had a ac leak and he came to check that and didn't charge me for that. The unit needed change of filter which he did.

After living in my ranch house for 13 years with only one window unit for air conditioning and a propane stove for heating, I finally decided it was time for some serious updates!  My neighbor reccomended Vertex Mechanical, as she had them install a heatpump the previous summer.  My house had no duct work...I thought it would be a huge job and they'd be here a week!  BUT, Most of the work was completed on the first day.  They were here only 4 hours the second day, and it was up and running!  The two installers were very curtious and very professional.  If I'd known it would be so easy, I would have done it long ago.  I wasn't sure how heatpumps work, and never had one before....I just love my cool air in summer and cozy warm house in winter.  Thank you Vertex Mechanical...I would highly reccomend this company.