Walk's Service Center, Inc.

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I have to give great points to this service center. This was an autobody repair done so well that a 2008 car was repaired to 'new' condition. Damage was to our street-parked car that was backed into from a car from a neighboring driveway resulting in a 'T boned' car driver's side. The twist, of sorts, was that a young teenage boy brought the damaged car into Walks to get the repair estimate (teen was driver responsible when accident occurred). He was treated professionally. We chose to do the repairs work at Walk's since they had successfully completed in a timely, professional manner a much smaller bodywork repair to my other vehicle (basketball to engine hood of pickup. Teenagers!). My 'fair' score on the price reflects that with computerized repair estimates that multiple estimates (as we did) are virtually equal. So Fair is current compensation.

I have used Walks for many years but stopped because a week after they passed my car for inspection my right front brake shoe broke in half and when I took it back they told me my brakes were in bad shape and needed replaced. Really? Then why did it pass inspection a week ago?

Imagine my surprise when I was given a $3900 estimate for repairs that included head gaskets, axels, cv joints, timing belt, water pump... The car's blue book value is only $8000 so I decided I needed a second opinion on the repairs to see if they were even worth pursuing. Second and third opinions (both from reputable sources) came up with the same diagnosis and list of issues, but suggested a more reasonable set of repairs on several of the larger ticket items (as opposed to replaced with lower quality after-market parts) and an overall bill of $2000. Walk's never even suggested this as an option, despite my obvious sticker shock.

I will write about one experience (out of many) that I have had with Walk's. I have had them service my (three different) vehicles over the years: one compact Nissan, one full-size Ford Taurus, and now a Scion xB. In this particular situation, I had my car in for some cosmetic repairs after being backed into in a parking lot. The and quot;costand quot; listed is that which I would have paid - since I was not at fault, the other driver's insurance did cover this cost entirely. I give an and quot;Aand quot; on price, NOT knowing what is a comparable payment for such services, because Ernie really went to bat for me when the insurance company resisted paying for repair of an existing scratch that happened to be insulted further by the recent accidental damage. I suppose he argued in some way that one really can't fix one scratch/dent on top of another scratch without fixing the one on the bottom. In addition - clearly I wasn't interested in having this scratch fixed, anyway, since it had been there for years and I frankly didn't care. I did not end up having to pay for that incidental fix, and I'm grateful for that.

I would recommend them. I would use them again.

Very fast service. Very fair pricing.

It was quick and expedient service for a decent price. My brakes still squeak so I may need to take it back.