Sears Appliance Repair

The technician showed up for the diagnosis the day after I called and then required a credit card to order the parts and schedule the repair (total over 600 dollars, most of which was for the repair and not the part which cost under 200 dollars). However, they were totally unreliable. I was leaving for 2 weeks but no appointment was available the week before my trip. So I scheduled the appointment 3 weeks later. On the day of the appointment the website said the estimated arrival time was 9:30 AM. Nobody had showed up at 1 PM so I called their help number multiple times throughout the day and every time I called I was assured that the technician would be there before 5 PM. The last time I called was at 4:40 PM and while I was on the phone with the technician who continued to insist the repair person would show up, I received a text that the appointment was canceled (15 minutes before the close of the window). Nonetheless the technician said the text might now be correct and I would receive a call within an hour to update me. Nobody ever called. I had already provided payment for both the repair and the part so I rescheduled the appointment for the earliest possible date which was 4 days later. It is now 2 PM on that date and I have received no texts and nobody has shown up. I called the number for the support staff and got the same run around. I was told again somebody would call me within an hour to verify the time of arrival. I have been waiting but nobody has called. They insist there is no way to call the repair person directly and I just have to wait. I will never use this service again and I think it is a scam where they extract payment and then keep not providing the service.

Refrigerator is working.

They are the worst. I will never have nothing to do with them again. They tried to take our money from us. Don't recommend them to anyone. They took my money. They stole money and didn't fix anything. They said they fixed it and didn't fix it and then they broke the machine after the third time. Then they broke our refrigerator. It was just a mess. We had to go buy a new refrigerator. That refrigerator was purchased from Sears and was like a year old so it was out of warranty. They broke it cause they couldn't fix it. I had such a bad experience I will never walk into a Sears again.