CAPPARELLI PLUMBING & HEATING

It went great. Exactly what I needed and expected. I've used him before with similar results. He also gave me some pointers on things to do myself.

The problem was a fairly simple one: a leaky faucet. However, my house is over 60 years old, and hasn't been treated well in its history as a rental. I want to upgrade the bathroom hardware. Chris was very knowledgeable about the older design that exists, and what it would take to upgrade it. He was able to fix the faucet right then and there. He even showed me how it went bad in the first place so that I know how to avoid it in the future. The best part was the quick turn around time. From the time I called the company, to the time I had a working tub again, was less than 24 hours.

The owner was very knowledgable about heaters, and took time to explain differences and what we can get for our money. He also knew about the local situation with other contractors and was very frank about his business and others he had heard of. I felt confident he was being completely truthful, as we are new to the area and had a hard time finding a good plumber. When he came for the installation he was on time and communicative. The install looks perfect, the plumbing and valves were exactly as I wanted and how we had discussed them, and he was clean and left the area as clean as it was before. A few days later a circuit break for the water heater failed, and he would not come to replace it, as he was primarily a plumber and not an electrician. I found that slightly odd as electric water appliances he deals with clearly sometimes must be serviced by him. So I had to call a different contractor.

Frozen pipes in January, I was out of state, my wife had no water. I talked with Capparelli; he was very nice, responsive, fixed same day. We received his bill and were shocked by the $684 charge, especially compared to the $74 bill from the company that came out and actually thawed our pipes. The invoice had a few lines of vague explanation, no specifics- obvious obfuscation. I called for more detail, got his answering service; he called me back. Enter Mr. Hyde. Chris angrily told me that he was tired of talking with me about his billing ? ? uh, Chris, we haven?t talked about this invoice, yet. Hmmm, another dissatisfied customer ? Rather than cool down, he proceeded to lecture me with almost the exact words used in his response to one of the other reviewers. And then he hung up on me!! He sent another invoice, this one just parts and labor, no detail. I sent him another request for itemization, even attaching a spreadsheet, to show him what it could look like. FIVE requests in all for an itemized bill before he finally sent one, complaining that he was ?tired of jumping through hoops for you!? Uh, he?d told another reviewer on this page that all she had to do was request an itemized bill and he would have gladly sent it. Throughout the process, his language got progressively more abusive and personal. We eventually figured out that it was convenient for him not to give us an estimate, so we wouldn?t have anything to hold him to. He could have, should have, called with an estimate, once he saw the damage. [He stressed to other reviewers that an estimate is company policy.] Actually, our experience mirrored most of the complaints about him we see here on Angie?s List, and his efforts at deflecting the criticisms are transparently inaccurate and amateurish. Chris will no-doubt reinvent this, we see it all over these reviews, but there is a very clear paper trail and it isn?t pretty. No, we would never use him again, and we will take our 12+ potential customers with us.

I got an estimate that was so wildly high that I decided to do the work myself. I ended up spending about $50, a tenth of the estimate.

Old outside hose spigot & handle had leaked since I moved into the house a couple years ago. I remembered that when I went to use the hose this Spring. I call Chris and he was out to take a look a day or two later. He replaced the spigot & handle and it's working great.

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Called them in to fix a pressure problem in the drain pipes. I have a sump pump in the basement that expels my washing machine water to the septic tank. When the sump would run the drain traps in all sinks and toilets were sucked dry. The guy could not figure out what was wrong. How would an experienced plumber not know how to fix this problem. Needless to say he did not fix the problem. I put in a call to my uncle who is a contractor and he told me how to fix it over the phone. This jerk tried to charge me $800 and he didn't even FIX THE PROBLEM. I told him I wasn't paying him $800 and we came to an agreement for $600. Do yourself a favor and hire someone else. He did also install two new outdoor hose hookups, again a job that takes minutes.

We placed a call to Capparelli's for no hot water on Sunday and were promptly called back . Chris attempted to troubleshoot the problem over the telephone and recommended several steps to try to get the unit working again. He arrived as promised the next morning and completed the repair quickly. Chris showed us all the defective parts upon completion of the job. The work site was cleaned up and no evidence of the repair was left behind except us getting a nice warm shower again. I will definitely call Capparelli for all my future needs.

Work was scheduled very efficiently and the plumber completed the job as promised. The problem was with the bill... $650 for about 2 hours of work! Even worse, the bill was not itemized. There was a single entry for the total amount, with no explanation as to where the amount came from. We believe this is a reaction to the fact that we supplied all of the hardware. All we needed the plumber for was labor. In addition, he did not clean up the areas after he was done and he incorrectly connected the hot vs. cold water in one of the bathroom sinks! This was the second time this plumber was used and this will be the last.

He seemed to do excellent work, and was very thorough. The down side, and only one, is that he was very expensive. We had another contractor do some different plumbing work the following month and he confirmed that we paid a high price.

We had been having a plumbing issue in our kitchen, both the drain pipes and faucet were leaking a bit and we finally got an under the sink area filled with water the other day (we had been hoping it would wait a bit until we were ready to redo the whole kitchen). We called a few plumbers earlier in the week and left messages on machines, with people saying to expect a callback, etc but the only person who returned our call was Chris. He came by a few days later as scheduled and fixed both of our problems and was out in about an hour and a half. He let my fiance go with him into the crawl space, showed him some things down there and under the sink which was great (turns out a lot of what we have is out of code and knowing that will be really helpful in how we prioritize our remodels). It is nice to have someone come into your home to make repairs who is willing to let the homeowner 'tag along' and learn a bit along the way. Chris also just seems like a nice guy, the visit ended with laughter and him and my fiance sharing a story or two. Thanks!

Every job Chris has done has be top quality. He is also very neat, cleaning his work area before he leaves. He gets my highest recommendation.

Chris was very knowledgeable and honest. He identified a simple solution to the low water flow problem in our bathroom that otherwise could have cost upwards of $1000 to fix if we would have had to run new pipe from the basement to the bathroom. We also remodeled the kitchen in our 170 yr old house and he did the plumbing for that. We needed the pipes for the sink rerouted and additional input for a new dish washer. He was willing to work with me too find an affordable way to get the job done while still doing quality work.

We noticed the pressure reducing valve leaking Wednesday morning. I called Capparelli's that afternoon. Chris called back but left a message. After a couple back and forth messages. a Friday morning appointment was scheduled. Chris arrived Friday morning. He had all the supplies and equipment with him, even though I never did get to talk with him in detail about what was going on. He took his time and was willing to replace the saddle valves while the water was off. He knew what he was doing and the quality of his work seems excellent.

Working with Chris Capparelli was a real pleasure. I left a message on his machine and received a prompt call back that allowed me to set up a speedy appointment. Chris arrived promptly and provided a fair and honest evaluation of the problem. He was personable and courteous throughout the entire time he worked, and I was very impressed with his knowledge and attention to detail--one of the "old school" tradesmen who really takes pride in doing things the right way. He even cleaned up the work site thoroughly before he left. I would highly recommend him to anyone needing plumbing services.

It took 6 weeks for the "new" toilet to arrive. Then we saw that It was ordered in the wrong color. As cutomers, we are having to return the toilet and have to wait again for the correct color to arrive.

Chris Capperelli arrived on-time as scheduled. He examined the problem area, assessed what was needed and proceeded to fix the problem. He carries all the necessary replacements in his truck and finished the installations quickley and in a professional manner. We have used him before to replace a frost free long valve tap and he also replaced our hot water heater. He offers a senior discount.