Aquavita Pools

unknown

We bought our house late last summer and inherited the prior owner's pool company. It soon became apparent that there was a small leak but the service folks couldn't figure out where. Eventually, they diagnosed a leak at the skimmers and in the lines and proposed a fix for around $7000+. The work was supposed to happen this spring before opening. For a complicated set of reasons, we lost faith in that company, but by that time pool-opening season was upon us and every pool company we called was too busy to take us on. Aquavita did. They ended up suggesting that they caulk around the skimmers and replace the filter valve. That, they said, would solve the problem, and for under $1000. They were right: no more leak. They also worked hard to get us open on a reasonable schedule. They've been servicing the pool weekly since then. It's been good, reliable service for what seems to be a reasonable price.

The experience I had dealing with Aquavita Pools was terrible from start to end. We purchased a home with a pool knowing nothing about pools and wanted them to open it since they had been dealing with that particular pool for years. They came to open it and said that the main pump was broken and needed to be replaced. We have a home warranty which should cover such a repair. We told them to do nothing until we hear back from the warranty company. Instead of listening to us, they went ahead an installed a pump. No knock on the door, no call, nothing. They trespassed on our property to install a pump that we neither authorized or wanted. When I called to complain, the manager (owner?) was impolite and suggested the miscommunication was on our end. She said that they could do nothing about the invoice and chose to lose me as a customer instead of trying to work with us to get a more reasonable solution.

They were very, very good.

The service was good. They did a good job, but we had to tell them what to do. They did things that we had not requested and they did not charge us for the part. At the end of the summer the pool had algae and they missed an adjustment of the chemicals. They did come when they said they would.

See the above provider notes.

unknown

They were very punctual, respectful, and thorough. We not only buy products from Aquavita, but often call with questions or advice. They are very receptive.

The service was terrific. The gentlemen were professional and courteous, completing all the work and pool cleaning as requested. However the telephone service and scheduling was not customer service oriented. In fact, I almost did not use their pool service because I thought the rest of the service would be poor as well. However, onsite the work was terrific.

We ended up canceling before they came outdue to issues that came up on home inspection. Didn't go forward with sale. Aquavita was very understanding and didn't charge us despite a late cancellation.

THE STAFF AT AQUAVITA IS ALWAYS NICE AND THEY REALLY KNOW POOLS!IF YOU HAVE A POOL PROBLEM, THEY CAN SOLVE IT.