Marshall Services

Excellent customer service is very rare and I experienced that with Marshall services. My AC broke and Marshall services came out the same day. The technician, Ben, was very pleasant and professional. He took the time to show me the damaged parts and explain what caused the damage and what needed to be fixed. The challenge was these parts were not readily available and had to be overnighted from the factory. The bigger challenge was the parts came damaged and not calibrated from the factory two times before the third time it was correct. Yes, my family and I were hot, but Marshall Services made us a top priority and the ladies in the office kept me updated constantly. Ben was almost as upset as my wife that he couldn t fix it the first time. AC works great now . wife is happy...Marshall Services seem like family and I will use them exclusively going forward.

This company only provide service in certain areas.

I called at 10:00 at night and was able to speak with someone who scheduled me for the next day. Even amidst the pandemic, the plumber arrived on time, identified the issue right away, had the right parts on his truck to fix it, and it was done quickly. He wore shoe covers, a mask and it was done and easy.

Quick response and good quality work, but a little pricy...

Excellent service maintenance program provided by Marshall Services.

Started Sept 5th installing a hot water heater. November 27 they finished. Every expensive recommendation that they made that will correct problem, did not. Next 3 suggestions for new hardware that did not work either also. Missed appointment, mislead about solutions. a terrible experience with Marshall

Well done, clean, personable

Had them come to fix a tiny leak in a home I was going to purchase and they caused and even larger one. They tried making me pay $129 to fix the leak because I noticed it on a weekend so I had no choice but to just put buckets under the leak (caught 12-15 gallons in just 2 days and did not notice the leak until I moved in 4 days after they fixed the initial leak so who knows how much deeper into the ground). I asked them to clean the remnants of the leak because my new home reeked of oil. They just came and threw powder on the ground and sprayed air freshener. When they came to clean the powder I told them it still smelled so someone came a second time and did the same thing, but removed some of the dirt the oil deeper into between the floor and wall (did not remove all and did not replace the removed dirt). It still smells, so called again and they refuse to properly clean. I had an environmental specialist come and they said the VOCs in the dirt surrounding the spill are higher than the recommended level to live in. Marshall now ignores my calls so I have no other choice than to involve the EPA.