Naugle Plumbing & Heating

Prompt, courteous service with great results! Nice neat and clean installation completed quickly and without delay.

It took three weeks to schedule for an estimate of cost and work to be performed due to Naugle Plumbings extremely busy schedule. After the estimate, work began at an agreed upon date and was completed in 3 hours. The plumbers were extremely professional and left the area clean. The final cost came in approximately 20% below estimate. I will recommend Naugle Plumbing to family and friends. I am extremely pleased with the service provided.

Completely satisfied - very professional, efficient, responsive

Punctual, professional, competent.

They were very good and deserve a good rating. They are very nice to deal with. They would get an "A" for everything.

They are a little pricey, but they know what they are doing.

Excellent work.

It's all good!

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The radiators and several pipes in my home burst during the "Polar Vortex" in January 2014. I had three contractors come to give estimates, and although W.F. Naugle and Sons' estimate was more than the other contractor (the third never got back to me), I told the insurance company that I wanted to work with them because Rich Naugle was the only contractor who calculated the BTUs needed for the radiators for each room, taking into consideration the location of the room, door opening sizes, and the square footage of all windows, and the direction each window was facing. I had done some research ahead of time and knew that this was necessary to get the correct size radiator. One can't just measure the depth, height, and width of an old radiator to get the correct size. The new radiators are much smaller, but put out the same BTUs.) The insurance company balked at the price difference, but let me use Naugle after their adjuster walked through the house with Rich (the owner), who explained everything that had to be done, including why they couldn't use parts from (old) radiators to fix the radiators or just weld the broken pieces back on. I'm so glad the insurance company let me use Naugle. I wasn't living in the house at the time, just using it on weekends, with the intention of moving in when I retired in mid-2014. So I had to trust the contractors to do what they needed to do without me watching over them all the time. Naugle didn't disappoint -- they were very professional and it was obvious when I'd come up for a weekend that good progress was being made. The workmen were always, always, always polite, professional, and personable, and it was obvious they knew what they were doing and did it well. They also treated my house with respect and were very patient when answering my questions. I really cannot say enough good things about them. By the way, this really is a family-owned business - Rich is the son of the founder, and his son is one of the plumbers who worked on my house.These guys are really old-school when it comes to work ethics and knowing what they're doing. For more specifics, read on... The kitchen radiator that burst was a different type of radiator - it fit into a recess in the wall, but no one makes that type any more (it was impossible to clean behind it, as it was literally framed into the wall, so I'm glad they stopped making them!). But I didn't want the new radiator sticking out into the kitchen (it would have made it impossible to open a lower cabinet), so Rich called in the rep from the radiator manufacturer to consult on the best way to address the problem. The radiator they ended up putting in that spot fits just perfectly into the space left by the old radiator. Unfortunately, as they removed sections of the walls to get to the broken pipes, they found that the stack (main sewage pipe for the house) had cracked, and -- and I really appreciate this -- they told the insurance adjuster that they felt that it was age, not freezing, that had cracked the stack (the house is 80+ years old). I think this is a great example of the ethical nature of this company. The stack (cast iron,about 6" in diameter, running from the second floor all the way to the basement) must have been incredibly difficult to remove, but they did it without making huge holes in the walls or damaging anything when they took it out. And speaking of holes, they were very careful not to make the holes in the walls any bigger than absolutely necessary, even tho' it made it more difficult for them to remove the busted pipes and risers. And when they removed the old radiators, they didn't scratch the floors or ding the walls, even while bringing three of them down from the second floor. And trust me, these things are incredibly heavy and awkward. Notably, the other contractor who gave me an estimate said they would be as careful as possible when they removed the radiators, but said "it's inevitable that the floors will be scratched and dinged" and they wouldn't take responsibility for fixing them. Mmmmm. I was so pleased with (and frankly, amazed by) the work they did, I have recommended W.F. Naugle and Sons to my neighbors and friends, and even if the price is a bit higher than other contractors out there, if you want the job done right, it's definitely worth it to hire them.

Awesome service! Fit us in for next day service on non emergency problem. Tech very personable and knowledgable and fixed problem plus added slow sink issue which he also fixed while here. Highly recommended!

We had an issue with a toilet that started running and wouldn't stop, complicated by a bad shut off valve. Since we had wanted a ADA height toilet, we had Naugle replace the toilet as well as the shut off valve. The plumber provided clear guidance on our choices and his recommendations. Since we had the plumber out, we had him replace the cartridge in our leaking bathroom sink. He was able to get to us quickly, the plumber who came out was efficient, cleaned up after himself and was friendly with our very friendly golden retriever.

It went very well. he was very professional and punctual. He did a very good job and was very thorough. He even did more in my home than I originally scheduled him to do.

Naugle Plumbing was excellent to deal with. They install a new kitchen faucet in a timely matter and left the work area clean when they were finished. I was extremely pleased with their quality of work and the faucet. I Would have no hesitation using them in the future and would recommend them to my friends and family.

If the situation presents itself and I cannot find a good local plumber I will pay the travel costs. Honest people are hard to find.

The company responded promptly to my call, and the technician was out within approximately an hour and a half. He was very professional and courteous. The clog was very stubborn, and he took his time, and exhausted all options until the the drain cleared. I will use this company again, when the situation arises, and recommend to any and all.

They are very good, professional and have very courteous workers. These are very important things to me. They do high end, high quality work. They were recommended to me so I did not shop around for price. Since then, people have told me their prices are too high, but personally we were fine with it. They come when needed and we also have called them for smaller things.

The plumber told me it had probably been that way since the house was built. He stated that he thought what had happened was that the workers building the house had failed to cover the stand-up pipe before they laid the gravel down on the basement floor prior to them laying the concrete floor. Anyway after many many years of always having a wet basement floor leading from that stand up pipe to the drain in the summertime, I now have a completely dry floor and the condensation from the AC unit drains into the stand-up pipe and then into the drain on the basement floor.

Excellent job!! All work completed as scheduled and as estimated. Removal, installations and cleanup were excellent. A follow-up call by Mr. Naugle in order get our assessment of the contracted work was greatly appreciated by myself and my wife. JHS, Wyomissing, PA

The mechanic showed up on time, evaluated the work that needed to be done, explained the project in detail and went about the work at hand in a professional and skilled manner. This is an excellent contractor who is attentive to detail, skilled and cost effective. They are my new plumbing contractor whenever I need this type of work

Very polite and professional.

They do excellent work. I've used them before. They are professional and on time.

They very tedious and do wonderful work.