GORBAN'S FLOOR SERVICE

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They did a great job in finishing the existing floors. There were a few areas we requested be repaired, they did but used a flooring that looked like a light colored laminate - not a rich color to match the floor. Would use them again, but couldn't ask for a change in the wood due to moving in the apt.

They were great. The cost was very reasonable. They were on time, they gave us estimates, and when they were done, what they quoted us is what we paid.

It was a two day job and Mike seemed to be a nice professional guy. At the end of the first day, although the floors looked great....there was stain about an inch up all over my white baseboards. The second day I asked him about it and he said he would take care of it. At the end of the day he was supposed to call me when finished so I could give him the other half of the money. He forgot to call and left and his wife called and said he'd be back to meet me. I came home to make sure the job was done correct and still there was stain all over my baseboards. I called the office (his wife) and told her that the job was not complete and I wasn't paying until the stain was off of my baseboards. She proceeded to SCREAM at me and call me names. This lady is unbelievable. She said it was in the contract that they could get stain on the baseboards and they weren't responsible (it wasn't in the contract). This was not a small amount of stain....it was on all of my baseboards and about a inch high. In the midst of her berating me, she finally said she herself would come paint my baseboards. I have no idea how she became a professional painter but I said no. I had to hang up with her due to the yelling and had my husband call her. When he called she proceeded to yell at him to which he said if you want your money you better stop talking to me like that and suddenly she let him speak. They agreed upon a $200 discount since we now had to hire painters. Mike was waiting infront of my house for payment. He asked what the problem was and I showed him the stain all over my baseboards....he proceeded to insult me and said "its probably dirt, who lives like this" implying my house was dirty since there was some dirt on the baseboards from my large dog. After an arguement ensued....he ended up apologizing. I told him it was a shame how he and his wife had treated me and also a shame they stained the baseboards....because the floors looked good. However, I would never recommend them now or ever use them again.

They were very professional and gave us a great quote for a large flooring and stair project we were doing. The only reason we did not use them was that we also were replacing the banisters which they do not do. We just wanted to use one contractor for the whole project. They were very nice and I would call them again for a future project.

Excellent! They did what they said they would do in the time frame they said they would. My sister had her hardwood floors done at the same time by another company and there's no comparison Gorban's quality is outstanding!

Went very well no issues and no concerns, no worry leaving them in the house with no one there, when they left everything was locked and everything was clean.. Virtually no dust no mess and no damage. Work performed as promised.

It went very well. They began the job on time and finished exactly when they said they would. They worked hard, from 8a to 5p every day. Their sandless system is amazing -- my house was so clean after they left, that the only evidence I had that the they were even there was the progress made on my floors. I was very pleased with the final product.

They were on time and worked from approximately 8:30 to 4:00 pm each day. The work took approximately 6 working days, one more than expected. Mike was friendly though his Russian accent made him difficult to understand at times. The thing that sold us most on this company was the following: 1. They had the best price. 2. They were a small family-owned company. Seemed honest and professional. 3. They stated that we could walk on the floors within hours of finish application. The first time Mike told us the work was completed, we noticed that they "forgot" to put finish on the exposed ends of the baseboards throughout the house. They also left what looked like a huge stain of finish in the doorway. Apparently, they just didn't rub that portion out. At times, it seemed like they were in a hurry to complete the job. I had already given my neighbor a referral and they were starting at their house the next day. They did come back to complete this work, but it took several days and only when it was convenient for them, not us. The wife answers all phone calls as she speaks better English and is easier to understand. She was not as pleasant when we needed them to fix a problem as she was in the beginning. They did come out and fix the issues described above within three days of our initial phone call. The other issue we have with their work is the finish. They talked us into a "semi-gloss" finish as opposed to "high-gloss". They stated that "most people go with semi-gloss." Believing they were professional and trusted their opinion, we went with a semi-gloss finish. The finish is dull and never looks clean regardless of what I use. I even bought a steam clean and it still looks dull, not that beautiful shiny gleam that most hardwood floors have and is so attractive about them. It also scratches easily. I am convinced that the type of finish they used (which Mike said is half-water and half oil based) is not the best. It allows them to finish jobs quicker so they can move on. They put only one coat of finish after the stain. In retrospect, we would not use this company again and could not recommend them based on these facts. They just finished another job in our neighborhood and this person has the same complaints. I tried to tell them the issues we had, but the price was right and they went against our recommendation. Now they have regrets also.

Excellent job. Everyone who has seen it is pleased. They were a bit on the expensive side, but I didn't do a lot of price comparing beforehand.

I really liked that the crew that came out was nice and knew what they were doing. They did the job I paid them to do. I also liked that they talked me into a better pad than the one I wanted to buy. It was worth it.

Mikhail had to do our floors two separate times, we had no place to put the furniture, so he did the three bedrooms first, it took two days, then they came back and put the bedroom furniture in place and then removed the living and dining room furniture through-out the house. This has no reflection on the Gorban's, but we knew what we were getting into under these conditions, it took less then two days to finish the living and dining rooms, Mikhail will return in two days to put the furniture in it's place. We are so pleased with the results of the Gorban's work, we highly recommend them, it's worth the inconvenience for a while.

They were easy to schedule with and prompt to arrive. Their estimate was higher than other companies and they were quite busy and unsure when they could complete the work.

We had many floor refinishers come out to the house to give us estimates and our biggest problem was getting someone to refinish our floors because they were painted. No one wanted to do the job for fear of lead-paint (even though I had the paint can of what was used on the floors which was not lead-based). Gorban was the only company to provide us with a written estimate and excellent references. They do the work THEMSELVES and do not sub the work out. There is something to be said for companies who perform their own work. Their price seemed very reasonable for the amount of work that was involved. They were neat, showed up on time, and cleaned up after themselves each day. I highly recommend them.

THE WORKERS COMPLETED THE WORK PER SCHEDULE, WITH THE LEAST AMOUNT OF DOWNTIME BETWEEN ROOM PROJECTS.