Family owned and operated since 2004 as your "Trusted IT Advisor." We specialize in remote access repairs and managed services for the small businesses and residents of the Greater Philadelphia region.
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
Computer Repair, Monthly Care, Online Backup, and Website Design
Description of Work: They were very rude, and threatened to hang up on me when I called, as the customer. Alexander's Computer Services would not return my phone call and I feel that they talk down on me.
Rating Category
Rating out of 5
Response from Alexander's Computer Services
We tried to help this client for several months giving long benevolent hours of service. However, we finally advised her that constantly changing and then forgetting her password on numerous web portals was an issue we cannot control. This is only the 3rd client we have fired in over 10 years and we are very sorry.
joyce C.
06/2016
5.0
computer repair
+ -1 more
unknown
Description of Work: There is no other computer repair or support that I would ever use. They are so responsive and attentive and everything is personalized and uber convenient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Dale M.
06/2016
5.0
computer repair
+ -1 more
unknown
Description of Work: Alexander's were running a promotion on a monthly maintenance of our computer. I signed on. Every month, they call to see if it is ok to work on my computer remotely. I don't know all of the technical terms they use, but I have had no, absolutely no computer viruses since the day I signed on. Really good people. They know what they are doing and they take care of the customer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dale M.
10/2015
5.0
computer repair
+ -1 more
My computer managed to pick up a virus. On our desktop we clicked on an icon for Windows 10. That is when the problems started. Many, many pop-up ads started. So many, we were unable to use our computer at all. I've used Dean's company before with success. I called them again and they went right to work. Dean remoted in and in a minute or two decided that he needs to work on my computer instead of remoting in. I brought it to them that evening over the weekend. It was fixed mid-Monday. I picked it up after work. Dean had explained their home maintenance program to me before but I wanted to save a buck and "..hold off for now". After this repair, I decided to go ahead and sign up for the program. They have a real nice special going on with their home maintenance program. By they way, our computer runs better now than it has in a long time. Great job guys!
Description of Work: Remove virus. Installed different security
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from Alexander's Computer Services
[Member Name Removed], Thank you for trusting your family to ours. We consider it an honor to serve you. Dean, Cindy, Chris
Carolann K.
10/2015
5.0
computer repair
+ -1 more
unknown
Description of Work: He spent time on the phone with us trying to decipher the problem. The registry was corrupted on our computer. He reinstalled the operating system for us. We were very happy with the service. It was a few years ago but we referred a friend recently who was very happy as well. We will use Alexander again if the need arises.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alexander's Computer Services
ACS continues to grow due to referrals. Thanks you from Dean Cindy Chris
Aita P.
08/2015
5.0
computer repair
+ -1 more
Fast and efficient repair of the problem along with education on how to prevent future similar problems.
Description of Work: Fix Windows 10 problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Alexander's Computer Services
Thank you for the opportunity to serve. We value the trust and confidence our clients have in ACS.
dave R.
04/2015
5.0
computer repair
+ -1 more
unknown
Description of Work: Fixed a desktop PC. They've also fixed a laptop in the recent past, wonderful folks. I highly recommend & would use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Joseph N.
04/2015
5.0
computer repair
+ -1 more
It went good. They did a good job. Everything was fine. He was a good guy. He was really trustworthy. He worked for a lot of problems I was having. He was absolutely professional. The price was very reasonable.
Description of Work: The computer had a virus and they fixed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas S.
04/2015
5.0
computer repair
+ -1 more
unknown
Description of Work: They resolved an on line problem over the phone in less than 10 minuiets. I use them for all of my computer repairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
pj B.
03/2013
5.0
computer repair
+ -1 more
ACS Got the data back to me in a few days. they also helped me with my back up and monthly maintenance.
Description of Work: ACS has fixed and rocovered data from several of my laptops. i like that i am leaving my computer with someone i know and trust and not some kid at a big box store.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1
Thomas S.
04/2012
5.0
computer repair
+ -1 more
I'd absolutely use them again in the future.
Description of Work: Alexander's Computer Services helped me install a new printer and ram into my computer.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Website Design & Development
FAQ
Alexander's Computer Services is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Alexander's Computer Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Alexander's Computer Services does not offer free project estimates.
No, Alexander's Computer Services does not offer eco-friendly accreditations.
No, Alexander's Computer Services does not offer a senior discount.